Metcalfe Hotel Ottawa by Gray Collection

Property class: 4
VIP Access

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Lobby
Front of property
Lobby lounge
Hallway

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Rideau Centre
    ‪7 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 265 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 850 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 555 sq ft
  • Sleeps 2
  • 1 Twin Murphy Bed

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 405 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Bedrooms

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 485 sq ft
  • Sleeps 5
  • 1 King Bed

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 605 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About the neighborhood

Ottawa

Located in Downtown Ottawa, Metcalfe Hotel Ottawa by Gray Collection is within a 5-minute walk of popular attractions such as Confederation Park and National Arts Centre. This 108-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • National Arts Centre - 3 min walk - 0.2 miles
  • Rideau Canal - 3 min walk - 0.2 miles
  • Ottawa City Hall - 3 min walk - 0.2 miles
  • Rideau Centre - 7 min walk - 0.4 miles
  • Parliament Hill - 8 min walk - 0.5 miles

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Meet Noodle 又見壹面 - ‬2 min walk
  • ‪The Scone Witch - ‬2 min walk
  • ‪Grill Forty One - G41 - ‬3 min walk
  • ‪Browns Socialhouse Centretown - ‬3 min walk
  • ‪Gabriel's Pizza - ‬3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

Guests of Metcalfe Hotel Ottawa by Gray Collection enjoy features like a gym, free WiFi in public areas, and a library. Valet parking is offered for CAD 47 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a porter/bellhop, a communal living room, and a banquet hall.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Minibars, coffee makers, and portable fans are also standard.
Recreational amenities at the hotel include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 75 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

Are free cancellation options available at Metcalfe Hotel Ottawa by Gray Collection?

Metcalfe Hotel Ottawa by Gray Collection provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on Apr 19, 2026 start from $213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Metcalfe Hotel Ottawa by Gray Collection?

This hotel is situated in Downtown Ottawa within a 10-minute walk of Rideau Canal and Parliament Hill. You'll also find Byward Market Square and Casino du Lac Leamy within a short drive.

Will I be able to park at Metcalfe Hotel Ottawa by Gray Collection?

Yes, valet parking is offered for CAD 47 per night. Wheelchair-accessible parking is also available for guests.

Does Metcalfe Hotel Ottawa by Gray Collection feature a casino on the premises?

No, Metcalfe Hotel Ottawa by Gray Collection doesn't have a casino.

Will I find an indoor pool at Metcalfe Hotel Ottawa by Gray Collection?

No, there is no indoor pool at this hotel.

Is Metcalfe Hotel Ottawa by Gray Collection good for couples?

Amenities that appeal to couples at this hotel include champagne service, a down comforter, and bathrobes.

Does Metcalfe Hotel Ottawa by Gray Collection have a hot tub?

No, this hotel doesn't have a spa tub.

Does Metcalfe Hotel Ottawa by Gray Collection have a restaurant with a breakfast menu?

Yes, Metcalfe Hotel Ottawa by Gray Collection serves a full breakfast for a surcharge each morning at Cocotte.

Will Metcalfe Hotel Ottawa by Gray Collection allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Metcalfe Hotel Ottawa by Gray Collection for a fee of CAD 75 per accommodation, per stay. The property also provides food and water bowls.

Does Metcalfe Hotel Ottawa by Gray Collection have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Metcalfe Hotel Ottawa by Gray Collection?

The closest major airport to Metcalfe Hotel Ottawa by Gray Collection is Ottawa International Airport (YOW), which is 9 mi away (15 minutes by car).

Can I book a room with a balcony at Metcalfe Hotel Ottawa by Gray Collection?

No, you won't find guestrooms with balconies at Metcalfe Hotel Ottawa by Gray Collection.

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1175 out of 1526 reviews
Rating 8 - Good. 248 out of 1526 reviews
Rating 6 - Okay. 54 out of 1526 reviews
Rating 4 - Poor. 31 out of 1526 reviews
Rating 2 - Terrible. 18 out of 1526 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ralph

Stayed 1 night in Dec 2025

6/10 Okay

Meg

Traveled with family
Liked: Cleanliness, property conditions & facilities
We were disappointed in the amenities. The game room was touted on the website and we even received an email before arrival about it. But when we arrived two of the three activities were unavailable (ping pong & mini golf.) The basketball hoop was available, but the net was in poor condition. These seem like pretty easy fixes, but if not fixed, best not to advertise them as unique amenities to your hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
We’ve stayed here several times and can’t say enough about how great this hotel is. The staff, the rooms, the restaurant are all top notch. Highly recommend if you’re looking for something with a boutique feel. Vibes are great :)
Stayed 3 nights in Dec 2025

10/10 Excellent

Lukas

Stayed 1 night in Jan 2026

10/10 Excellent

Anne

Stayed 2 nights in Jan 2026

10/10 Excellent

keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2025

8/10 Good

soumeya

Traveled with family
Liked: Cleanliness, staff & service
The hotel is very well located. The design is cool. The staff was very nice. The check in and check out were easy and fast. The room was very nice and clean. However, the constant, muffled noise of the ventilation was annoying during the night, and made sleeping hard.
Stayed 1 night in Jan 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Hannibal

Stayed 3 nights in Dec 2025

10/10 Excellent

Vo Thong Nhat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Nickolaos

Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Everything was excellent!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

Mitch

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, seamless check in, great staff, late check in requested and confirmed for 1pm but then morning of check out, we were told we were late checking out by noon...
Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Great room, near the elevator was very loud (constant beeping, proximity to the lobby)
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities
whole place was great, staff could not have been better!
Stayed 3 nights in Dec 2025

10/10 Excellent

Yoshith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless, comfy and cozy space. Thanks for making it super comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Won
Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2025

8/10 Good

Michelle

Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 1 night in Dec 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 2 nights in Dec 2025

10/10 Excellent

handan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Design, location, good stuff.
Stayed 2 nights in Dec 2025