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Capital Hill Hotel and Suites

Property class: 4.5

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Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Gym

Explore the area

View in a map
88 Albert St, Ottawa, ON, K1P5E9
  • Place, Elgin Street
    ‪1 min walk‬
  • Place, Rideau Canal
    ‪2 min walk‬
  • Place, Parliament Hill
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

  • 240 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 385 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, iron/ironing board

Suite

  • 672 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds OR 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Ottawa

Located in Downtown Ottawa, Capital Hill Hotel and Suites is within a 5-minute walk of Rideau Canal and within 15 minutes of other popular attractions like Parliament Hill. This 4.5-star aparthotel has 155 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.
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What's nearby

  • Elgin Street - 1 min walk - 0.0 miles
  • Rideau Canal - 2 min walk - 0.1 miles
  • National Arts Centre - 2 min walk - 0.1 miles
  • Rogers Centre Ottawa - 5 min walk - 0.3 miles
  • Parliament Hill - 5 min walk - 0.3 miles

Getting around

  • Parliament Station - 4 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 8 min drive
  • Ottawa International Airport (YOW) - 20 min drive

Restaurants

  • ‪Little Victories - ‬3 min walk
  • ‪D'Arcy McGee's - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪The Scone Witch - ‬5 min walk
  • ‪Cocotte Bistro - ‬3 min walk

About this property

Capital Hill Hotel and Suites

Capital Hill Hotel and Suites features a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for CAD 22 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this luxury aparthotel include a 24-hour business center, laundry facilities, and a porter/bellhop.
Each apartment features a sitting area. Guests can expect to find free WiFi and a 42-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and a safe.
Recreational amenities at the aparthotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 22 per day; includes in/out privileges)
  • Valet parking on site (CAD 22 per day; includes in/out privileges)
  • Limited onsite valet and self parking

Food and drink

  • Coffee/tea maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 10 to 20 per person
  • A coffee shop/cafe
  • A restaurant

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Living spaces

  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business center
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: CAD 20 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • Near a metro station

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 floors
  • 155 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet, per stay
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: CAD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 20 per person
  • Self parking fee: CAD 22 per day (in/out privileges)
  • Valet parking fee: CAD 22 per day (in/out privileges)
  • Pet fee: CAD 20 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Capital Hill Hotel
Capital Hill Hotel Ottawa
Capital Hill Ottawa
Capital Hill Hotel And Suites
Capital Hill And Suites Ottawa
Capital Hill Hotel and Suites Hotel
Capital Hill Hotel and Suites Ottawa
Capital Hill Hotel and Suites Hotel Ottawa

Frequently asked questions

What is there to do around Capital Hill Hotel and Suites?

This aparthotel is situated in Downtown Ottawa within a short 6-minute walk of Parliament Hill and also 11 minutes on foot from Byward Market Square. You'll also find Elgin Street and National Arts Centre less than a mile away.

Is parking available on site at Capital Hill Hotel and Suites?

Yes, valet parking is offered for CAD 22 per day with in/out privileges and self parking is available for CAD 22 per day with in/out privileges.

Are there luxury amenities available at Capital Hill Hotel and Suites?

Yes, some luxury features of this aparthotel include a restaurant, valet parking, and a porter/bellhop.

Does Capital Hill Hotel and Suites include a casino on the premises?

No, Capital Hill Hotel and Suites doesn't have a casino.

Is there an indoor pool at Capital Hill Hotel and Suites?

No, there is no indoor pool at this aparthotel.

Is Capital Hill Hotel and Suites good for couples?

Couples will appreciate amenities like a restaurant, a 24-hour gym, and concierge services at this aparthotel.

Does Capital Hill Hotel and Suites have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Capital Hill Hotel and Suites have a restaurant with a breakfast menu?

Yes, Capital Hill Hotel and Suites serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Capital Hill Hotel and Suites allow pets to stay for free?

Although they can't stay for free, pets are welcome at Capital Hill Hotel and Suites for a fee of CAD 20 per pet, per stay.

Does Capital Hill Hotel and Suites have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

Where is the closest airport to Capital Hill Hotel and Suites?

The closest major airport to Capital Hill Hotel and Suites is Ottawa International Airport (YOW), which is 8.9 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Capital Hill Hotel and Suites?

No, you won't find apartments with balconies at Capital Hill Hotel and Suites.

Capital Hill Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 279 out of 1003 reviews
Rating 8 - Good. 460 out of 1003 reviews
Rating 6 - Okay. 156 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. What I did not appreciate is due to the corona virus I was stranded, my family paid for the hotel and the hotel did not want to take the deposit cash or via credit card from them I had to call a friend that lives in Ottawa to come to the hotel with his credit card. That was not good.....We paid online for hotel it was just terrible.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right downtown, near cheap/free parking, and the rooms are spacious and clean. Check-in is always very fast, and the building is walkable to many nearby destinations.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay...free parking from Saturday through to Sunday evening! We were very pleased with this location and the property. We will be back again.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, nice location. Very comfortable beds and very clean room
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Grande chambre comfortable Hotel tres bien situé mais un peu vieux
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

confort

Tout était très bien.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pros...The location is great for exploring the downtown area. My bed was comfortable and the pillows had different comfort levels. Cons...the room itself left something to be desired. The bathroom needs major work, the sink was cracked in several places. There was no fan. The shower controls were extremely difficult to regulate. It was very definite that it was an older building, in need of a major facelift. Parking was off site and expensive. I think I definitely overpaid for the quality I received. Like
Stayed 2 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
I like the location. I dislike the attitude at check in and the fact that they did not respected what they offer. I made a reservation based on $99.00 per night and when I checked in, every day they wanted to charge me a different rate ranging from 109 - 159$ per night. Not acceptable. I will not stay at this place again and will ensure my friends know.
Stayed 8 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a perfect location and staff were kind. However, the wifi was terrible and the room wasn’t as nice as I thought it would be!
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for. Clean but very very basic with unfriendly staff
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was really old and smelled old. Sheets were crisp and clean, bathroom needed a lot of work.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to all attractions Very clean and updated room
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location of this hotel. We checked in and did not need our car to drive anywhere. We were there for Winterlude and was able to walk to each destination. Also there were so many restuarants nearby and a little mall as well. I really like the little kitchen area which we made use of.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness aspect was great. Pantry should be more accessible.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel location is great. Room was spacious and clean. Heat was easy to set. Bathroom was very small. Sink drain was terribly clogged. Only got towels for 3 when there were 4 of us. No exhaust fan in bathroom. Air quality seemed poor, as I woke up terribly congested both mornings.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, helpful staff, confortable

Great location, comfortable Room and bed, good wifi. Quiet. Very helpful and welcoming staff. Easy walking to downtown Ottawa govt buildings, businesses, entertainment and restaurants. “Bib” restaurant off lobby very convenient and fast. Hotel is in process of upgrading their wifi.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in rough shape. Only two elevators makes for long wait times at prime times at this hotel. Parking was horrible there overflow parking (shared public parking a block away) was even full with only option to search for street parking. Also vending machines were not functioning and only option for late night drinks or snacks is skip the dishes.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased to receive a room upgrade on arrival.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the kitchenette I loved the location the beds were comfy the coffee in room was good we also liked the microwave and fridge and the fact that there was dishes was very helpful. The lack of parking was a mini problem how ever they do offer off site parking we would come and stay again
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service
Free parking. Free parking. Free parking...........
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort

Hotel

It was a hotel with a room.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious. Staff very collaborative and full of attention. Internet was awfully slow and not working well. The suites need to have a microwave and a fridge otherwise it's not a suite.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Front staffs area very helpful and accommodating. They provided instructions on the fee parking on Sundays.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

G

Liked: Cleanliness, property conditions & facilities
Great location in the centre of it all right downtown and walking distance to lots of things. However, major issue is lack of introduction to hotel amenities, slow elevators and parking issues. For parking, you're on your own finding parking in the area as the hotel has really zero parking available on-site.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is horrendous at this property. Vending machines were not working in hotel. At the time of arrival there was nothing in the area open to be able to purchase drinks/snacks. Skip the dishes was the only option.
Stayed 1 night in Feb 2020