Best Western Plus Gatineau-Ottawa Downtown

3.0 star property
Eco-certified hotel with a fitness center and a 24-hour business center

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Photo gallery for Best Western Plus Gatineau-Ottawa Downtown

Lobby
View from room
Exterior
Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen | Fridge, coffee/tea maker
Standard Room, 1 King Bed, Refrigerator, River View | Frette Italian sheets, premium bedding, down comforters

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
131 Rue Laurier, Gatineau, QC, J8X3W3
  • Canadian Museum of History
    ‪5 min walk‬
  • Parliament Hill
    ‪3 min drive‬
  • Casino du Lac Leamy
    ‪4 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Refrigerator, River View

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Balcony, River View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Refrigerator, River View

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds, Balcony, River View

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking, Kitchen

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Gatineau

Located in Hull, Best Western Plus Gatineau-Ottawa Downtown is adjacent to Jacques Cartier Park and within a 10-minute walk of other popular attractions like Canadian Museum of History. This 133-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Canadian Museum of History - 5 min walk - 0.3 miles
  • National Gallery of Canada - 15 min walk - 0.8 miles
  • Byward Market Square - 18 min walk - 1.0 mile
  • Parliament Hill - 3 min drive - 1.6 miles
  • Casino du Lac Leamy - 4 min drive - 2.1 miles

Getting around

  • Pimisi Station - 3 min drive
  • Ottawa Station - 16 min drive
  • Ottawa International Airport (YOW) - 24 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Rôtisserie St-Hubert - ‬5 min walk
  • ‪Elegant Chinese Food - Place du Centre - ‬13 min walk
  • ‪Café Vérité Inc - ‬6 min walk
  • ‪La P'tite Epicerie du Quartier - ‬5 min walk

About this property

Best Western Plus Gatineau-Ottawa Downtown

Eco-certified hotel with a fitness center and a 24-hour business center
At Best Western Plus Gatineau-Ottawa Downtown, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and express check-out.
Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with Frette Italian sheets and down comforters ensure a restful night. MP3 docks, refrigerators, and coffee makers are also available. Weekly housekeeping is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 15 for adults and CAD 15 for children

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (4,155 square feet of space)

Outdoors

  • In a provincial park
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1965
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 for adults and CAD 15 for children
  • Rollaway bed fee: CAD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number 2023-11-30, 575492

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Gatineau-Ottawa
Best Western Plus Gatineau-Ottawa
Best Western Plus Hotel Gatineau-Ottawa
Best Western Gatineau
Best Western Hotel Gatineau
BEST WESTERN PLUS Gatineau-Ottawa Quebec
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Hotel
Best Western Plus Gatineau Ottawa
Plus Gatineau Ottawa Gatineau
Best Western Plus Gatineau Ottawa
Best Western Plus Gatineau-Ottawa Downtown Hotel
Best Western Plus Gatineau-Ottawa Downtown Gatineau
Best Western Plus Gatineau-Ottawa Downtown Hotel Gatineau

Frequently asked questions

What is there to do within easy reach of Best Western Plus Gatineau-Ottawa Downtown?

This hotel is situated in Hull, just steps from Jacques Cartier Park, and within a 10-minute walk of Rideau Canal and Canadian Museum of History. You'll also find Byward Market Square and Parliament Hill within a short drive.

Is parking available on site at Best Western Plus Gatineau-Ottawa Downtown?

Yes, self parking is offered for free at the hotel.

Does Best Western Plus Gatineau-Ottawa Downtown have a casino?

No, Best Western Plus Gatineau-Ottawa Downtown doesn't have a casino.

Will I find an indoor pool at Best Western Plus Gatineau-Ottawa Downtown?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Best Western Plus Gatineau-Ottawa Downtown?

Amenities that appeal to couples at this riverfront hotel include a comfy mattress as well as an indoor pool and a 24-hour front desk.

Does Best Western Plus Gatineau-Ottawa Downtown have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Gatineau-Ottawa Downtown feature a restaurant that includes a breakfast menu?

Best Western Plus Gatineau-Ottawa Downtown offers a full breakfast each morning for a surcharge though there is no restaurant.

Will Best Western Plus Gatineau-Ottawa Downtown allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Gatineau-Ottawa Downtown though service animals are welcome.

Does Best Western Plus Gatineau-Ottawa Downtown have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Plus Gatineau-Ottawa Downtown?

The closest major airport to Best Western Plus Gatineau-Ottawa Downtown is Ottawa International Airport (YOW), which is 9.9 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Best Western Plus Gatineau-Ottawa Downtown?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy river or city views.

Best Western Plus Gatineau-Ottawa Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 342 out of 1007 reviews
Rating 8 - Good. 297 out of 1007 reviews
Rating 6 - Okay. 168 out of 1007 reviews
Rating 4 - Poor. 98 out of 1007 reviews
Rating 2 - Terrible. 102 out of 1007 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will be coming back, everyone was so nice, helpful and friendly!
Stayed 1 night in May 2025

8/10 Good

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what was needed

Ended up coming here after a nightmare experience at a different hotel. One of the elevators went out of service (creating a jam packed ride with four guests, a staff member and his giant laundry cart) and the pool filtration system was definitely not functioning optimally but the stay was still pleasant. Front desk staff were all very friendly and kind to deal with and the room itself was clean and cozy!
Stayed 3 nights in Apr 2025

8/10 Good

Jianfeng

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were not all ready when we arrived, and waited until 5pm got all rooms, but one of the rooms was not cleaned, we had to change again. Overall it was ok
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Benoit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Oksana

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Awful service

Hello, our stay was awful. I've never had such a terrible experience. The group of teenagers were running around all over the hotel till 11:40pm. We called to reception and asked to stop this mess as we couldn't sleep. The reception person didn't help. They even didn't come to our floor. Next time we went downstairs to complain to reception in person. But again they didn't help us, nobody came to our floor or to our room to solve this situation. Finally, we contacted the group guardian of these kids with a warning to call the police.
Stayed 1 night in May 2025

4/10 Poor

Kathleen

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights and They said they’d call when Restaurant was closed for renovations. Only 1 elevator worked, ran out of coffee for 2 days there. Chrome or Netflix didn’t work with wifii. Parking limited. They said they would call when room was available and they didn’t. They never answered phone when tried calling down for a wake up.
Stayed 4 nights in Apr 2025

4/10 Poor

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Beautiful view of river was nice, but windows very dirty and smudged with fingerprints/nose prints. Found used kcup from previous guest in the machine in my room when I went to make a coffee. Pool itself is nice, but pool area is in need of repair/paint. It is also ridiculous to get to from higher floors. Pool Ladder/railing for pool steps are coming out of ground (serious safety hazard), there was no safety equipment in case of drowning. Several times went down to swim; no towels. There was a dance competition so loads of kids in pool (25 kids & 15 adults who were drinking), was incredibly loud, nowhere to sit or put our things as floor was soaking with puddles of water. Rooms not soundproofed, heard every cough, sneeze and footstep. Spent 2 nights listening to a little kid running up and down halls while I tried to sleep. I'd say this is more like a motel, than a hotel. Staff was friendly. Close to museums, galleries.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bronwyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre et staff très chaleureux
Stayed 1 night in Apr 2025

10/10 Excellent

Yves-Emmanuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2025

10/10 Excellent

Won-keun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds and good view from the balcony. It's our second stay. Will be back if the condition maintains.

2/10 Terrible

Fadi

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking so inconvenient and bed bugs and room and garbage never emptied or room cleaned for 3 days!!
Stayed 3 nights in Apr 2025

10/10 Excellent

jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel many times and it is great for mu business... only 2 minutes drive to downtown Ottawa....
Stayed 2 nights in Apr 2025

10/10 Excellent

Hannah

Stayed 2 nights in Apr 2025

8/10 Good

MARION

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was economical, the room was quite spacious and the bath was large, The check in was easy, The hotel uses a very unpleasant disinfectant spray. The room reeked of this, This spray always makes me very ill. However, there was a very efficient extractor fan in the bathroom. We left this on for a few hours whilst we went out and the smell dissipated. I think this spray should be banned.
Stayed 1 night in Apr 2025

4/10 Poor

Noel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We found a bug in the bed, not sure if it’s was a bed bug. It was very hard to get a parking spot, so once we had one we felt we could not use our vehicle for fear of not having a parking spot when we returned. The floor of the swimming pool is extremely slippery, I fell and hurt my ankle.
Stayed 2 nights in Apr 2025

4/10 Poor

Teanne

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at check in. Rooms were dirty

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

6/10 Okay

Josephine

Stayed 2 nights in Apr 2025

8/10 Good

GHISLAIN ALFRED

Stayed 2 nights in Apr 2025

4/10 Poor

Gurjot, Nepean

Stayed 1 night in Apr 2025

6/10 Okay

Mike

Disliked: Property conditions & facilities
No parking. Hotel is old. But if you need a room it’s available.
Stayed 1 night in Apr 2025