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Oriental Hotel Universal City

4.0 star property
Hotel with a restaurant, 3-minute walk to Universal Studios Japan

Choose dates to view prices

Photo gallery for Oriental Hotel Universal City

Interior
Daily buffet breakfast (JPY 3300 per person)
Property entrance
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Housekeeping

Explore the area

View in a map
6-chome-2-78 Shimaya, Konohana, Osaka, Osaka, 554-0024
  • Place, Universal CityWalk Osaka
    ‪1 min walk‬
  • Place, Universal Studios Japan
    ‪3 min walk‬
  • Place, Osaka Aquarium Kaiyukan
    ‪5 min drive‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪61 min drive‬

Room options

View all photos for Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

8.0 out of 10
Very good
(16 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

9.2 out of 10
Wonderful
(5 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Family Room, Non Smoking(for 7 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Room, Non Smoking(for 7 people) with Welcome Lounge Access

  • 581 sq ft
  • Sleeps 7
  • 4 Twin Beds, 2 Twin Trundle Beds and 1 Twin Sofa Bed

View all photos for Family Room, Non Smoking(for 6 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Room, Non Smoking(for 6 people) with Welcome Lounge Access

  • 581 sq ft
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Room, Non Smoking(for 5 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(6 reviews)
  • 581 sq ft
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Trundle Bed

View all photos for Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

9.2 out of 10
Wonderful
(15 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Triple Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 5 people) with Welcome Lounge Access

9.4 out of 10
Exceptional
(9 reviews)
  • 377 sq ft
  • Sleeps 5
  • 3 Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Trundle Bed

View all photos for Deluxe Triple Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

  • 377 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Premier Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.8 out of 10
Excellent
(64 reviews)
  • 291 sq ft
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for Moderate Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.6 out of 10
Excellent
(31 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed

View all photos for Premier Twin Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 5 people) with Welcome Lounge Access

  • 581 sq ft
  • Sleeps 5
  • 2 Twin Beds, 2 Twin Trundle Beds and 1 Twin Sofa Bed

View all photos for Premier Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 581 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Non Smoking(for 8 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Room, Non Smoking(for 8 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 581 sq ft
  • Sleeps 8
  • 4 Twin Beds, 2 Twin Trundle Beds and 2 Twin Sofa Beds

View all photos for Deluxe Triple Room, Non Smoking(for 6 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 6 people) with Welcome Lounge Access

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 6
  • 3 Twin Beds, 1 Twin Trundle Bed and 2 Twin Sofa Beds

View all photos for [Birthday/Anniversary] Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Birthday/Anniversary] Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for [Birthday/Anniversary] Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Birthday/Anniversary] Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for [Birthday/Anniversary] Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Birthday/Anniversary] Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for [Non-smoking]Moderate Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Non-smoking]Moderate Double Room

  • Sleeps 2

View all photos for [Non-smoking] Deluxe Triple

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Non-smoking] Deluxe Triple

  • Sleeps 6

View all photos for [Non-smoking]Superior Twin Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Non-smoking]Superior Twin Room

  • Sleeps 4

View all photos for [Non-smoking] Premier Twin

In-room safe, blackout drapes, iron/ironing board, free WiFi

[Non-smoking] Premier Twin

  • Sleeps 4

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About the neighborhood

Osaka

Located in Konohana within a 5-minute walk of Universal Studios Japan, Oriental Hotel Universal City is within a few miles (5 km) of other popular sights like Kyocera Dome Osaka. Each of the 330 rooms at this 4-star hotel includes an electric kettle, a Smart TV, and a TV.

What's nearby

  • Universal CityWalk Osaka - 1 min walk - 0.0 miles
  • Osaka Takoyaki Museum - 1 min walk - 0.0 miles
  • Universal Studios Japan - 3 min walk - 0.2 miles
  • Zepp Osaka Bayside - 13 min walk - 0.7 miles
  • Osaka Aquarium Kaiyukan - 5 min drive - 1.3 miles

Getting around

  • Chidoribashi Station - 3 min drive
  • Universal City Station - 5 min walk
  • Itami Airport (ITM) - 35 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬3 min walk
  • ‪マリオ・カフェ＆ストア - ‬8 min walk
  • ‪WOLFGANG PUCK PIZZA BAR - ‬4 min walk
  • ‪マクドナルド - ‬4 min walk
  • ‪ポートダイニング リコリコ - ‬5 min walk

About this property

Oriental Hotel Universal City

Hotel with a restaurant, 3-minute walk to Universal Studios Japan
Guests of Oriental Hotel Universal City enjoy access to free WiFi in public areas, coffee in a common area, and microwave in a common area. Self parking is available for JPY 3000 per day. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a vending machine, a ballroom, and an ATM.
49-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Electric kettles, safes, and phones are also available. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 3,000 per day)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,300 for adults and JPY 1,500 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Breakfast Included rate plans receive breakfast for the number of guests ages 7 and older, and children 3 and younger, included in the reservation. Breakfast fees apply for guests ages 4-6 and are collected onsite.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 1500 for children
  • Covered self parking fee: JPY 3000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.

Property is also known as

Oriental Universal City Osaka
Oriental Hotel Universal City Hotel
Oriental Hotel Universal City Osaka
Oriental Hotel Universal City Hotel Osaka

Frequently asked questions

Is a free cancellation option available at Oriental Hotel Universal City?

Oriental Hotel Universal City offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to see near Oriental Hotel Universal City?

This hotel is situated in Konohana, just steps from Universal Studios Japan and Universal CityWalk Osaka. You'll also find Osaka Aquarium Kaiyukan and Kyocera Dome Osaka within a short drive.

Is parking available on site at Oriental Hotel Universal City?

Yes, covered parking is offered for JPY 3,000 per day.

Does Oriental Hotel Universal City include a casino at the property?

No, Oriental Hotel Universal City doesn't have a casino.

Will I find an indoor pool at Oriental Hotel Universal City?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Oriental Hotel Universal City?

Amenities that appeal to couples at this hotel include in-room massages, Netflix, and slippers.

Does Oriental Hotel Universal City have a hot tub?

No, there isn't a spa tub at this hotel.

Does Oriental Hotel Universal City have a restaurant that serves breakfast?

Yes, Oriental Hotel Universal City serves buffet breakfast each morning for a surcharge from its restaurant.

Will Oriental Hotel Universal City allow pets to stay free of charge?

No, pets aren't allowed at Oriental Hotel Universal City though service animals are welcome.

Does Oriental Hotel Universal City have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Oriental Hotel Universal City?

The closest major airport to Oriental Hotel Universal City is Itami Airport (ITM), which is 11.6 mi away (35 minutes by car). Another top airport is Kobe Airport (UKB), which is located 20.9 mi away (51-minute drive).

Can I book a room with a balcony at Oriental Hotel Universal City?

No, at Oriental Hotel Universal City, there aren't any guestrooms that list a balcony.

Oriental Hotel Universal City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 759 out of 1182 reviews
Rating 8 - Good. 275 out of 1182 reviews
Rating 6 - Okay. 96 out of 1182 reviews
Rating 4 - Poor. 25 out of 1182 reviews
Rating 2 - Terrible. 27 out of 1182 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DASHENG, West Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On USJ street, very convenient.
Stayed 2 nights in Sep 2025

4/10 Poor

SHIGERU

Traveled with family
Disliked: Room comfort

朝食は不要でした。

Stayed 2 nights in Sep 2025

10/10 Excellent

Jose, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Japan and stayed here because it was next to the Universal Studios place in Japan. I'm so glad we stayed here. Everyone was friendly and being next to the park made this trip very enjoyable. The rooms were clean and had nothing bad to report. No news is good news and everyone was very kind.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great location to USJ.

Great hotel close to USJ. Room was clean and beds comfortable. Super close to shops, restaurants and metro station. Would recommend this hotel definitely stay here again if we found ourselves visiting USJ again!
Stayed 4 nights in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Universal. Our room view no very enjoyable. Really good services with free food in the afternoon for customers.
Stayed 2 nights in Sep 2025

10/10 Excellent

Seunghee

Stayed 1 night in Aug 2025

10/10 Excellent

SHU FEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

KAZUYOSHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインの際、息子が長く待っていられたいところ、息子にシールを渡してくれたり、話相手になってくれたりして、とても助かりました。
Stayed 1 night in Aug 2025

10/10 Excellent

MICHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋も広く、サービスを楽しめました。ゆったり優雅な気分で非日常を味わいました。ありがとうございます。
Stayed 1 night in Aug 2025

10/10 Excellent

Kunwar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at Oriental Hotel. The rooms were very clean, spacious, and comfortable, which made the experience truly relaxing. The breakfast was excellent, with a great variety of fresh and delicious options. I also really enjoyed the lounge access, which was a fantastic bonus — comfortable seating, great ambiance, and a perfect place to unwind. Overall, the hotel exceeded my expectations in every way. Highly recommended, and I look forward to staying here again!
Stayed 3 nights in Aug 2025

8/10 Good

Kazuya

Stayed 1 night in Aug 2025

10/10 Excellent

Dokweon

Stayed 2 nights in Aug 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

RIEKO

Traveled with family
Liked: Cleanliness

混んでいる時期に宿泊するのはあまりお勧めしないかも…

お盆時期に宿泊したこともあり、到着時に駐車場が満車で空くまで１時間程待ちました。 駐車可能台数が他のホテルに比べてかなり少ないことを知らず盲点でした。 チェックイン時ですが顧客数に対してフロントの従業員の人数が圧倒的に足りず、かなりの行列となっていました。 お盆で満室の顧客数に対してフロントの従業員が圧倒的に足りない！！ 従業員３人だけというのはいただけなかったです。 混む時間帯だけでも、あと２人ぐらい従業員を配置することはできなかったのでしょうか。 また、チェックイン時にホテル独自のシステムにタブレットを使って手続きするのは、一人あたりに対してかなりの時間を要していたように感じます。 私は前から５，６番目に並んでいましたがチェックインに30分以上かかりました。 一方良い点は、14時よりラウンジを無料で利用でき、ドリンクやクッキー、パンケーキなど自由に食べながらチェックイン時間まで待てたのはとてもありがたかったです。 朝食時もスタッフの方がとても親切で居心地が良かったです。 が、ドリンクが切れてボタンを押しても出ない、コーヒーカップが切れていた為こちらから催促して初めて欠品に気づかれたり等、あまり目が行き届いていない点も見受けられました。 今回は一番混んでる時期に宿泊した為、手が回っていないのかなと思いましたので、次回はもっとすいている時期に泊まってみたいなと思います。
Stayed 1 night in Aug 2025

8/10 Good

Dhan Byron

Stayed 1 night in Aug 2025

10/10 Excellent

Aly

Liked: Cleanliness, staff & service, property conditions & facilities
The Oriental Hotel Universal City is fantastic — perfect location right next to Universal Studios Japan, clean and comfortable rooms, and a friendly staff that makes you feel welcome from the moment you arrive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious. Great for family.
Stayed 1 night in Aug 2025

10/10 Excellent

Masashi

Stayed 1 night in Aug 2025

8/10 Good

Wai Ki, Liverpool

Traveled with family
Liked: Cleanliness, amenities
The location was good but there was quite a lot of noise with the cleaners in the morning next door at 8:am. The views were nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus is our second time staying at thus property and we highly recommend it. It's located on the citywalk which made it extremely convenient to get to Universal Japan (3-5 minute walk). There are tons of shopping and dining options, as well as a restaurant located at the property. The staff was friendly and helpful. They offer luggage storage too. The rooms are clean and have enough room for families. They offer amenities such as toiletries which is helpful when you gave forgotten something. The hotel us located by a metro station. Its only a 5 minute ealk. It was nice to have the accessibility of being able to have the access of the metro so close. We were able to jump on to explore Osaka (Dotonbori, Umeda, and Shinsekai areas, etc.). We will stay at this property again. We have enjoyed our stays!
Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious for a family of 3. It was clean. The downside was there was no washer and dryer to wash our clothes and food was just limited to whatever was in City walk. I would highly recommend this hotel to others and it’s very close to USJ. I hope to stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vlad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a great welcome lounge with live kitchen service!
Stayed 3 nights in Jul 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent choice for anyone interested in visiting Universal Studios Japan
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

最悪の体験でした。

7月20日に1泊Anniversaryコースを予約しました。 20日22時頃にチェックインしました。 その時対応して頂いた中田さんはとても対応がよくとても満足しました。 ですが21日9時頃USJに行くためチケットを購入しようとした時に対応された方がとても不愉快でした。その方の名札が見えにくかったのですが、女性の方です。 忙しかったのか目を見やず画面だけ見ての対応でチケットの枚数の間違い、チケットの値段をこちらが言わないと言わないのに支払い方法だけ聞く等7万以上ホテルに使っているのにも関わらずそのような対応でとても驚きました。 最初の方にも言った通り中田さんはとても良い対応でした。 それ以外の方はそれほどでは無いので気をつけてください。 私はこれからはこのホテルを使用しません。
Stayed 1 night in Jul 2025