10/10 Excelente
Brian H., Arnold, MO
18 sept. 2025
Le gustó: Limpieza
Our experience at this property was great, except for the hot tub not working, which was a significant letdown for me. However, interacting with Oriana was a highlight. She responded quickly, faster than any other host I've dealt with previously. I want to commend Oriana for her efforts in trying to resolve the hot tub issue. Although it couldn't be fixed right away, her next steps were impressive. She offered to relocate us to a different property, just a block away, with a larger house and a working hot tub. This gesture demonstrated her dedication to customer satisfaction, as she could have simply apologized for the inconvenience and explained the need to order a replacement part. Instead, she took the initiative to ensure our comfort. Although relocating was inconvenient, it was ultimately worth it. We appreciate Oriana's commitment to customer service and would prefer to work exclusively with her for all future trips. Thank you for a wonderful experience. Having access to a functioning hot tub was crucial in helping us visit four parks in three days.
Brian H.
Se hospedó 6 noches en septiembre de 2025