Walt Disney World Dolphin

4.0 star property
On private beach with 3 outdoor pools, near Disney's Hollywood Studios®

Choose dates to view prices

Photo gallery for Walt Disney World Dolphin

3 outdoor pools, open 6:00 AM to 11:00 PM, cabanas (surcharge)
Lobby
Private beach, white sand, beach towels, beach volleyball
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available

Explore the area

Map
1500 Epcot Resort Blvd, Lake Buena Vista, FL, 32830
  • Disney's Hollywood Studios®
    ‪14 min walk‬
  • Epcot®
    ‪3 min drive‬
  • Disney's Animal Kingdom® Theme Park
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪30 min drive‬

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Room options

Traditional Room, 2 Double Beds

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed with Sofa bed, Resort View

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds, Resort View

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

Room, 2 Double Beds

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

Traditional Room, 2 Double Beds

  • Sleeps 5
  • 2 Double Beds

Traditional Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed with Sofa bed

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Non Smoking

  • 500 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed with Sofa bed, Non Smoking

  • 600 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Non Smoking, Balcony (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

Room, 1 King Bed with Sofa bed

  • 360 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds, Resort View (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 1 King Bed with Sofa bed, Resort View (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Lake Buena Vista

Located in Bay Lake, Walt Disney World Dolphin is within a 10-minute drive of popular attractions such as Disney Springs™ and Disney's Hollywood Studios®. This 1509-room, 4-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa. It's connected to the convention center in central Lake Buena Vista and also close to Epcot® and Disney's Animal Kingdom® Theme Park.

What's nearby

  • Walt Disney World® Resort - 6 min walk - 0.4 miles
  • Disney's Hollywood Studios® - 14 min walk - 0.7 miles
  • Epcot® - 3 min drive - 1.3 miles
  • Disney Springs™ - 6 min drive - 3.3 miles
  • Disney's Animal Kingdom® Theme Park - 6 min drive - 2.9 miles

Getting around

  • Orlando Station - 25 min drive
  • Orlando Intl. Airport (MCO) - 28 min drive

Restaurants

  • ‪Morocco Pavilion - ‬5 min drive
  • ‪The Rose & Crown Pub & Dining Room - ‬5 min drive
  • ‪Les Halles Boulangerie-Patisserie - ‬5 min drive
  • ‪Rock 'n' Roller Coaster Starring Aerosmith - ‬18 min walk
  • ‪Cape May Cafe - ‬14 min walk

About this property

Walt Disney World Dolphin

On private beach with 3 outdoor pools, near Disney's Hollywood Studios®
Walt Disney World Dolphin features a private beach, a full-service spa, and 3 outdoor pools. Parking is available for USD 40.47 per night (USD 59.64 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include karaoke, a children's pool, and a 24-hour gym.
Guests can expect to find free WiFi and 49-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available on request.
A private beach and a 24-hour health club are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mandara Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Limo/town car service
  • Self parking on site (USD 40.47 per night; includes in/out privileges)
  • Valet parking on site (USD 59.64 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 29.99 for adults and USD 19.99 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluezoo
  • Fountain
  • Fuel
  • Phins
  • Shula's Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 24-hour health club
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Karaoke
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 306,979 square feet of conference space
  • 61 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach towels
  • Dock
  • Firepit
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (80 inch wide door)
  • Grab bar near toilet
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 29.99 for adults and USD 19.99 for children
  • Self parking fee: USD 40.47 per night (in/out privileges)
  • Valet parking fee: USD 59.64 per night (in/out privileges)
  • Rollaway bed fee: USD 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dolphin Hotel
Dolphin Walt Disney World
Walt Disney World Dolphin
Walt Disney World Dolphin Hotel
Walt Disney World Dolphin Resort
Dolphin Resort
Walt Disney World Dolphin Resort Lake Buena Vista
Walt Disney World Dolphin Lake Buena Vista
Walt Disney World Dolphin Bue
Walt Disney World Dolphin Hotel
Walt Disney World Dolphin Lake Buena Vista
Walt Disney World Dolphin Hotel Lake Buena Vista

Frequently asked questions

Are free cancellation options available at Walt Disney World Dolphin?

Walt Disney World Dolphin provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Walt Disney World Dolphin?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Walt Disney World Dolphin on Jun 21, 2025 start from $157.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Walt Disney World Dolphin?

This hotel is situated in Bay Lake within a short 10-minute walk of Walt Disney World® Resort and also 8 minutes on foot from Disney's Fantasia Gardens Miniature Golf Course. You'll also find Disney Springs™ and Disney's Hollywood Studios® within a short drive.

Will I be able to park at Walt Disney World Dolphin?

Yes, valet parking is offered for USD 59.64 per night with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Walt Disney World Dolphin?

Mandara Spa is the hotel's spa and services include deep-tissue massages, prenatal massages, reflexology, and hydrotherapy.

Does Walt Disney World Dolphin have a casino on the premises?

No, Walt Disney World Dolphin doesn't have a casino.

Will I find an indoor pool at Walt Disney World Dolphin?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 6:00 AM and 11:00 PM.

Is Walt Disney World Dolphin good for couples?

This lakeside hotel offers plenty of amenities for couples including a private beach, 3 outdoor pools, and 2 poolside bars.

Does Walt Disney World Dolphin have a hot tub?

Yes, this hotel has a spa tub.

Does Walt Disney World Dolphin have a restaurant that serves breakfast?

Yes, Walt Disney World Dolphin serves buffet breakfast for a surcharge each morning at Fuel.

Will Walt Disney World Dolphin allow pets to stay free of charge?

No, pets aren't allowed at Walt Disney World Dolphin though service animals are welcome.

Are there connecting rooms at Walt Disney World Dolphin?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Walt Disney World Dolphin?

The closest major airport to Walt Disney World Dolphin is Kissimmee, FL (ISM-Kissimmee Gateway), which is 14.6 mi away (24 minutes by car). Another top airport is Orlando Intl. Airport (MCO), which is located 22.6 mi away (28-minute drive).

Are there rooms with balconies that I can book at Walt Disney World Dolphin?

Yes, some guestrooms at Walt Disney World Dolphin offer a balcony and may feature resort views.

Does Walt Disney World Dolphin host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Walt Disney World Dolphin.

Walt Disney World Dolphin Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2304 out of 3546 reviews
Rating 8 - Good. 599 out of 3546 reviews
Rating 6 - Okay. 328 out of 3546 reviews
Rating 4 - Poor. 174 out of 3546 reviews
Rating 2 - Terrible. 141 out of 3546 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk clerk was super friendly, room was ready much earlier than check in time, restaurant staff were great, and facility is beautiful!
Stayed 1 night in May 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, great Disney vibes with better food. Great pool too! Can’t wait to return.
Stayed 1 night in May 2025

6/10 Okay

Lisa

Traveled with family
Close proximity to Epcot
Stayed 3 nights in May 2025

10/10 Excellent

Jill Lavona, Fulshear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ferry going to Epcot and Hollywood Studios
Stayed 4 nights in Apr 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to Epcot and Holywood Studios. Great dining options in hotel complex and nearby. Water transportation is terrific. Inconvenient to need to go to transportation center on bus in order to get to Magic Kingdom, but that's minor. Also, corridors on room floors are FREEZING!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Iris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

sarah

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience to be able to walk to Epcot,etc
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my favorite hotel in Orlando
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the dolphin. Loved the ambience overall. The room was pretty small and there was no conditioner or robes. We opted for the least $$ room but it was still $300 and has no view (literally the roof). The 2nd bed was super close to the wall. I loved the food and bars and walkable to the boardwalk. Staff were great! Would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful family vacation experience!
Stayed 4 nights in Mar 2025

8/10 Good

Kathleen, Winter Park

Liked: Property conditions & facilities
Great location and nice sized room. Nice bar in lobby which was added since our last visit. Had an issue with wait time at valet parking on the way out.
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely
Stayed 1 night in Mar 2025

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, room comfort

Horrible parking

Parking is horrible! Valet said oh well! 38 self was unavailable valet 50 they were so rude! One small bathroom mirror un except able
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dolphin is a nice change of pace when staying at Disney. Easy access to Epcot and great restaurants. I will consider staying longer nwxt time.
Stayed 1 night in Mar 2025

10/10 Excellent

Desmond

Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Dolphin. Great places to eat, easy walkability and fantastic location in Disney. Slightly disappointed they do not give free parking like the other Disney hotels.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yamelee

Liked: Cleanliness, staff & service, property conditions & facilities
Dolphin is one of our go to Hotels when visiting Disney. We love it
Stayed 1 night in Mar 2025

8/10 Good

Sherrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, enjoyable stay. Reasonable prices.
Stayed 2 nights in Feb 2025

10/10 Excellent

Claudio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Gostaria de compartilhar nossa experiência durante nossa estadia no resort, de 7 a 9 de março. Tivemos dias maravilhosos, desfrutamos dos restaurantes, do serviço de transporte Bolt Taxi e de toda a estrutura oferecida. Tudo foi perfeito até o momento do checkout. No dia 9 de março, após realizarmos o checkout, pegamos nosso carro no Valet, guardamos nossas malas e partimos. Cerca de 45 a 50 minutos depois, já na estrada, percebemos que o meu celular – que sempre fica dentro do carro – não estava mais lá. Ao verificar a localização, vimos que o aparelho ainda estava no hotel. Isso nos causou grande preocupação, pois o celular deveria estar conosco no carro. Retornamos imediatamente ao resort e informamos a recepção. A equipe de segurança foi acionada e elaborou um relatório. Deixamos claro que não sairíamos sem o celular. Após aproximadamente duas horas de espera, o telefone foi localizado e nos foi entregue como um item “encontrado”. No entanto, isso não justifica o ocorrido. O fato de o celular ter sido retirado do carro sem o meu conhecimento levanta sérias questões. Se ele tivesse sido retirado por algum motivo válido, por que não fomos informados imediatamente? Além disso, sentimos que a situação não foi tratada com a seriedade necessária. Não recebemos qualquer pedido de desculpas ou demonstração de empatia. Minha filha e a amiga tiveram que esperar todo esse tempo, assim como eu e minha esposa, que ficamos de pé aguardando um retorno. No fim, apenas nos eo celular e di
Stayed 2 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2025