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Courtyard by Marriott across Universal Orlando

3.0 star property

Choose dates to view prices

Photo gallery for Courtyard by Marriott across Universal Orlando

Meeting facility
Exterior
Mini-fridge, coffee/tea maker
Terrace/patio
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪6 min walk‬
  • Place, Orlando International Premium Outlets
    ‪11 min walk‬
  • Place, Universal Studios Florida
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, City View

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Bedrooms

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, City View

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-in Shwr)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Non Smoking (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Bedrooms, Non Smoking (Hearing Accessible)

  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Bedrooms

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

Suite, 1 Twin Bed

  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Hyatt Place across from Universal Orlando Resort

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  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
9.0 out of 10, Wonderful, 1,579 reviews
$100 nightly
The price is $113
Jun 14 - Jun 15
Total with taxes and fees
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About the neighborhood

Orlando

Located in Florida Center, Courtyard by Marriott across Universal Orlando is within a 10-minute walk of popular sights such as Universal Orlando Resort and Orlando International Premium Outlets. This 390-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Universal Orlando Resort - 6 min walk - 0.4 miles
  • Orlando International Premium Outlets - 11 min walk - 0.6 miles
  • Universal CityWalk - 17 min walk - 0.9 miles
  • Universal Studios Florida - 3 min drive - 1.1 miles
  • Universal’s Islands of Adventure - 3 min drive - 1.1 miles

Getting around

  • Orlando Station - 18 min drive
  • Sand Lake Road Station - 26 min drive
  • Orlando Intl. Airport (MCO) - 27 min drive

Restaurants

  • ‪Ford’s Garage - ‬16 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Miller's Ale House - ‬10 min walk
  • ‪TGI Friday's - ‬3 min walk
  • ‪Five Guys - ‬17 min walk

About this property

Courtyard by Marriott across Universal Orlando

Courtyard by Marriott across Universal Orlando features an outdoor pool, a children's pool, and a 24-hour gym. If you drive, self parking is USD 30.00 per night, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, meeting rooms, and a conference center.
55-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Restaurant
Hyatt Place across from Universal Orlando Resort
Florida Center
  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
9.0 out of 10, Wonderful, 1,579 reviews
$100 nightly
The price is $113
Jun 14 - Jun 15
Total with taxes and fees
Hyatt Place across from Universal Orlando Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Self parking on site (USD 30 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 12.50 to 15.50 for adults and USD 8 to 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro/Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Conference center (12,754 square feet of space)

Outdoors

  • Firepit
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Renovated entire property - January 2026
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 12:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 12.50 to 15.50 for adults, and USD 8.00 to 12.50 for children
  • Self parking fee: USD 30.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-12:30 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 9 AM to 11 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal

Holiday Inn Orlando Universal Hotel

Hotel Holiday Inn Orlando Universal

Holiday Inn Across Universal Orlando Hotel

Holiday Inn Across Universal Hotel

Holiday Inn Across Universal Orlando

Holiday Inn Across Universal

Holiday Inn Suites Across From Universal Orlando

Holiday Inn Suites Across From Universal Orlando an IHG Hotel

Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

Is a free cancellation option available at Courtyard by Marriott across Universal Orlando?

Courtyard by Marriott across Universal Orlando provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Courtyard by Marriott across Universal Orlando?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Courtyard by Marriott across Universal Orlando on May 26, 2026 start from $156, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Courtyard by Marriott across Universal Orlando?

This hotel is situated in Florida Center within a 10-minute walk of Universal Orlando Resort and Orlando International Premium Outlets. You'll also find Universal Studios Florida and The Wizarding World of Harry Potter™ within a short drive.

Is there parking available at Courtyard by Marriott across Universal Orlando?

Yes, parking is offered for USD 30 per night with in/out privileges. Though parking is limited parking, wheelchair-accessible parking and RV/bus/truck parking are also available.

Does Courtyard by Marriott across Universal Orlando have a casino at the property?

No, Courtyard by Marriott across Universal Orlando doesn't have a casino.

Is there an indoor pool at Courtyard by Marriott across Universal Orlando?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 11 PM.

What will couples enjoy most about a stay at Courtyard by Marriott across Universal Orlando?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Courtyard by Marriott across Universal Orlando?

No, there isn't a spa tub at this hotel.

Does Courtyard by Marriott across Universal Orlando feature a restaurant that includes a breakfast menu?

Yes, Courtyard by Marriott across Universal Orlando serves a cooked-to-order breakfast for a surcharge each morning at Bistro/Bar.

Does Courtyard by Marriott across Universal Orlando allow pets to stay for free?

No, pets aren't allowed at Courtyard by Marriott across Universal Orlando though service animals are welcome.

Are there connecting rooms at Courtyard by Marriott across Universal Orlando?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Courtyard by Marriott across Universal Orlando?

The closest major airport to Courtyard by Marriott across Universal Orlando is Orlando Intl. Airport (MCO), which is 17 mi away (27 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 21.3 mi away (38-minute drive).

Are there rooms with balconies at Courtyard by Marriott across Universal Orlando?

Yes, some guestrooms at Courtyard by Marriott across Universal Orlando offer a balcony.

Courtyard by Marriott across Universal Orlando Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 94 reviews
Rating 8 - Good. 19 out of 94 reviews
Rating 6 - Okay. 11 out of 94 reviews
Rating 4 - Poor. 3 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

nicole

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room has stains on the wall had to call maintenance as soon as we got in room after waiting for room to be cleaned toilet not working and ac in main bedroom didn’t cool disappointed this was a family trip I appreciate the agent for waving parking for wait time but having to experience this after the wait was disappointing
Stayed 2 nights in May 2026

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this as a stay while in Orlando
Stayed 2 nights in May 2026

10/10 Excellent

Stephanie, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice staff, good place to stay
Stayed 2 nights in May 2026

10/10 Excellent

Scott, Diamond Bar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff as friendly and helpful as possible.
Stayed 3 nights in May 2026

10/10 Excellent

Roberto Scott Rosas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2026

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the theme parks and the free daily shuttle was fantastic! We flew in really early and the front desk staff was amazingly accommodating with helping us figure out a room situation so that we could get a few hours of rest before we hit the parks!
Stayed 3 nights in May 2026

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!
Stayed 2 nights in May 2026

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel but I think it would be nice to have free breakfast instead of having to go down to the lobby and have a $16 scrambled egg and toast breakfast.
Stayed 1 night in May 2026

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities
Body wash was empty in the shower and there was a stain on the curtain window curtain along with a snapped chain to move it up and down.
Stayed 1 night in May 2026

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
The room was clean. Staff friendly. I just don’t like having to pay $30 for parking at a hotel I’m staying at.
Stayed 1 night in May 2026

10/10 Excellent

Lemuel

Liked: Cleanliness
Yes
Stayed 4 nights in Jan 2026

8/10 Good

Carlos

Traveled with partner
Liked: Staff & service, property conditions & facilities
Todo muy bien
Stayed 3 nights in May 2026

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the park, and the staff were friendly and helpful
Stayed 3 nights in May 2026

10/10 Excellent

Glorimar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the unexpected $30-per-night parking fee. I didn’t realize that until I arrived. Also, this may have been my oversight, but every Marriott hotel I’ve stayed at before included breakfast, so I was surprised that this one did not. Other than that, the room was clean, and the pool was excellent. Overall, I had a good stay.
Stayed 2 nights in May 2026

8/10 Good

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that you have to pay $33 a day
Stayed 1 night in May 2026

10/10 Excellent

Jacques-Hardy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 1 night in May 2026

10/10 Excellent

Dajon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 4 nights in May 2026

8/10 Good

Jumer Malaya

Just okay. Did not exceed my expectation. Could have done better especially in their toilet and beds.
Stayed 1 night in May 2026

6/10 Okay

Erin

Traveled with partner
Liked: Property conditions & facilities
I liked that it was close to universal. I didn’t like that I was in a handicap room.
Stayed 2 nights in May 2026

6/10 Okay

Germaine

Traveled with group, Traveled with family and small children
Liked: Property conditions & facilities
Upon arrival, the line was extremely long with little to no organization. The front desk clerk proceeded to assist another customer who arrived after me and did not acknowledge that I was next in line. When I addressed the issue, I was told I “needed to listen better,” which I found very unprofessional and disrespectful. The customer service throughout the stay was disturbing and disappointing. We also requested towel service, which became an ongoing issue, resulting in us having to go pick up towels ourselves. In addition, the parking fees were excessive and felt like price gouging. Overall, this experience was very disappointing, especially as a loyal Marriott Rewards member. I expected a much higher level of professionalism, organization, and customer care.
Stayed 3 nights in May 2026

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and always clean! The staff was super nice and helped in many ways. Location was wonderful for universal and close to several good restaurants. Only one elevator worked out of 3 which made longer wait. Also the bus that took us to the park did not pick up after the park closed.
Stayed 3 nights in May 2026

8/10 Good

Garrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a TGI Fridays on property which gave you a opportunity to get something different if you didnt like the food offered inside the hotel restaurant
Stayed 2 nights in Apr 2026

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient place to stay.
Stayed 1 night in May 2026

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Apr 2026

10/10 Excellent

Jessica

Stayed 2 nights in May 2026

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