Staff were not friendly. The one stationed at entrance was just watching you moving suitcases. The reception guys were impolite, mo greetings, with smoke odor from his mouth while talking, not friendly. The guy at the pool, just concentrated on packing those towel on the table, didn't aware of no towels on shelf, and didnt proactively provide towels for those coming up from water and ready to leave. Comparing to the culture of Japanese, this hotel is far below standard.