Very rude front desk worker-Ashley- when i called to ask for a new room due to the lack of it being clean she hungup on me & then refused to answer the phone. Filthy rooms, bedding, towels, hair everwhere including pubic hair- nasty, blood stained beds- beyind foul. Had to beg to get a new room because of how foul it was & then next room was almost as bad. & worst of all they have bed bugs. All 6 guests have bites all over. Trauma to say the least. Now we have to clean & sanitize everything before we can even go home soo worried of bedbugs being in our bags. Soo horrible, worst experience at a hotel ever! Need refunded at the very least. There us no phone number for corporate, its literally the hotel number. SMH! Never will never stay with Monte Carlo or any of their other hotels.