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Hilton Astana

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Photo gallery for Hilton Astana

A modern hotel with a curved facade, large windows, and a well-lit entrance area.
Creator video
A buffet with various baked goods, including pastries and bread, arranged on wooden boards and trays.
A hotel room with a desk, a chair, a television, and a large window offering a view of a modern building.
An outdoor seating area with wicker furniture and umbrellas, overlooking a cityscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Heydar Aliyev Street 14, Astana, 010000
  • Place, Nur-Alem Sphere
    ‪5 min walk‬
  • Place, MEGA Silk Way
    ‪9 min walk‬
  • Place, Singing Fountain
    ‪7 min drive‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪14 min drive‬

Room options

View all photos for king premium one bedroom suite

A hotel room with a large bed, a painting on the wall, a nightstand, a lamp, and a window with curtains.

king premium one bedroom suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a view of the city.

Executive Room, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Executive Room, 2 Twin Beds

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a sofa, a desk, a chair, a TV, and a large window with curtains.

Suite, 1 Bedroom

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a wooden entertainment unit, a flat-screen TV, a sofa, a chair, a coffee table, and a lamp.

Suite, 1 Bedroom

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 Bedroom

A modern hotel room with a sofa, armchairs, a coffee table, a TV, and a lamp.

Deluxe Suite, 1 Bedroom

  • 915 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a lamp, and a view of buildings through the window.

Executive Suite, 1 King Bed

  • 1044 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a TV, a red sofa, a small table with books, and a city view.

Presidential Suite, 1 King Bed

  • 2260 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for King Junior Expo 1Br Suite

Premium bedding, memory foam beds, minibar, in-room safe

King Junior Expo 1Br Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed (Expo View)

A hotel room with a large bed, a desk, a chair, a television, and a view of a modern building.

Deluxe Room, 1 King Bed (Expo View)

7.2 out of 10
Good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Room, 2 Bedrooms

A hotel room with a bed, a desk with a TV, a red chair, a wooden cabinet, and a door leading to another room.

Family Room, 2 Bedrooms

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 King Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds (Expo View)

A hotel room with two beds, a desk, a chair, a TV, and a view of a modern building.

Deluxe Room, 2 Twin Beds (Expo View)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a view of a modern building.

Executive Room, 1 King Bed

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, and a view of a modern building.

Executive Room, 2 Twin Beds

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 40-inch Smart TV with digital channels, TV

Suite, 1 King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 40-inch Smart TV with digital channels, TV

Suite, 1 King Bed

  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Suite, Multiple Beds, Connecting Rooms

Premium bedding, memory foam beds, minibar, in-room safe

Family Suite, Multiple Beds, Connecting Rooms

  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms

Premium bedding, memory foam beds, minibar, in-room safe

Suite, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Suite, 3 Bedrooms

Premium bedding, memory foam beds, minibar, in-room safe

Suite, 3 Bedrooms

  • Sleeps 6
  • 4 King Beds
  • Free wired internet

About the neighborhood

Astana

Located in Yesil District, Hilton Astana is within a 10-minute stroll of sights such as Nur-Alem Sphere and MEGA Silk Way. This 250-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Nur-Alem Sphere - 5 min walk - 0.3 miles
  • MEGA Silk Way - 9 min walk - 0.5 miles
  • Alau Ice Palace - 3 min drive - 1.5 miles
  • Bayterek Tower - 6 min drive - 3.6 miles
  • Singing Fountain - 7 min drive - 1.2 miles

Getting around

  • Astana Railway Station - 37 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Marrone Rosso - ‬3 min walk
  • ‪Drinkit - ‬6 min walk
  • ‪Berezka - ‬15 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Hilton Astana

At Hilton Astana, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 22000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
40-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include 2 bathrooms, minibars, and electric kettles.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Eforea Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Front of property - evening/night
Hilton Garden Inn Astana
Yesil District
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 197 reviews
$103 nightly
The price is $120
Oct 4 - Oct 5
Total with taxes and fees
Hilton Garden Inn Astana

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: KZT 17,500 to 17,500 per person
  • 2 bars/lounges
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Axis
  • Cloud 9
  • Park Kitchen

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 7,535 square feet of conference space
  • 9 meeting rooms
  • Business center

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Handrails in hallways (34 inches high)
  • Handrails in stairways (37 inches high)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for KZT 5000.0 per night
  • Free cribs/infant beds are available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately KZT 17500 to 17500 per person
  • Airport shuttle fee: KZT 22000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KZT 5000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel
Hilton Astana Astana
Hilton Astana Hotel Astana

Frequently asked questions

Are free cancellation options available at Hilton Astana?

Hilton Astana offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hilton Astana?

As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at Hilton Astana on Oct 4, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hilton Astana?

This hotel is situated in Yesil District within a 10-minute walk of Nur-Alem Sphere and MEGA Silk Way. You'll also find Astana Arena and Parliament of Kazakhstan within a short drive.

Is there a spa available at Hilton Astana?

Eforea Spa is the hotel's spa and services include Thai massages, deep-tissue massages, body wraps, and couples treatments.

Are there luxury amenities available at Hilton Astana?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and deep-tissue massages at this hotel.

Does Hilton Astana feature a casino at the property?

No, Hilton Astana doesn't have a casino.

Is there an indoor pool at Hilton Astana?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is Hilton Astana a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a full-service spa.

Does Hilton Astana feature a restaurant that includes a breakfast menu?

Yes, Hilton Astana serves continental breakfast for a surcharge each morning at Axis.

Does Hilton Astana allow pets to stay for free?

No, pets and service animals aren't allowed at Hilton Astana.

Does Hilton Astana have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Hilton Astana?

The closest major airport to Hilton Astana is Astana (NQZ-Nursultan Nazarbayev Intl.), which is 6.3 mi away (26 minutes by car).

Does Hilton Astana have a wedding venue?

Take advantage of the wedding venue at Hilton Astana if you plan to say "I do" during your trip.

Hilton Astana Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 107 reviews
Rating 8 - Good. 14 out of 107 reviews
Rating 6 - Okay. 5 out of 107 reviews
Rating 4 - Poor. 6 out of 107 reviews
Rating 2 - Terrible. 1 out of 107 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was very good
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay and very courteous staff
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very helpful and friendly staff. The Gym, Sauna, spa, pool are in very good shape and clean
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

NATALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very comfortable room, fantastic breakfast, polite and caring staff.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful architecture, great staff
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool sauna; breakfast is also good; staff is great
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location for Business Trip

Nice view on the Expo-Site
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pkace to stay. Staff speaks good English
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel at a great location. Very comfortable between Astana and NQZ Airport. Very kind and supportive staff. Thank you for everything.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Ryoungah

Liked: Cleanliness, staff & service, property conditions & facilities
Good！！
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities
The property and staff were all great and helpful, the only problem I had was 2 out of the 10 days I was there they had no electricity with no hot water and nothing for the inconveniences.
Stayed 9 nights in Jul 2022
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff! Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly? Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!
Stayed 6 nights in Mar 2024
Verified review

6/10 Okay

Valentina

Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.
Stayed 5 nights in Jun 2023
Verified review

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel in a great location, just few hiccups

A beautiful hotel in a great location. Room was spacious, bed comfortable. As hotel is big, you need to be careful which lift you use to have it closest to your room. Reception did not advise me that and i ended up dragging my heavy suitcases quiet a long way. Mini bar was empty (even though at check out I was asked if I used anything from it). Breakfast is started to be tidied up 5-10min before end time which feels a bit uncomfortable. If you come last minute, some food might be already gone and not re-filled. I also had a call at 5.53am asking if I had issues with fire alarm?! not great way to be woken up.
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

ersen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space
Verified review

10/10 Excellent

SUNKYOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
문 열때 카드 태그가 잘 안됩니다. 그 외에는 다 만족합니다.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Всегда выбираем только этот отель ! 10 из 10 ! Начиная от места нахождения и заканчивая уровнем обслуживания все идеально !
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

SHIGEKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
徒歩圏内に商業施設も有り、便利だが、寒いとどうなるかは分からない。
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Etsuko

Liked: Staff & service, amenities, property conditions & facilities
とてもゴージャスでホテルライフを満喫した。
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал ! Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.
Stayed 2 nights in Feb 2022
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Horrible service.

AC broken and was only fixed after 4 days, no garbage bin in room, no iron, TV broken and only fixed after 3 days. Horrible service in general. Had to order housekeeping to clean the room, which would not be a problem in general, but they still did not clean the room on two occasions. Only the front desk staff speaks English. I expected better of a 5-star Hilton in a prime location. Breakfast was good, though. Did not try the gym or spa.
Stayed 9 nights in Oct 2021