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Serrana Residence Hotel

Property class: 3

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Photo gallery for Serrana Residence Hotel

A modern living room with large windows, a sectional sofa, a coffee table, and a wooden chair.
A modern hallway with a metallic elevator, recessed lighting, and a tiled floor.
A modern bar area with a counter, stools, and a seating area with tables and chairs.
A modern reception area with a marble counter, seating area, and large windows offering a view.
A modern cafe with a laptop on a table, bar stools, and a sofa in the background.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000
  • Place, Nova Serrana City Hall
    ‪13 min walk‬
  • Place, Lake Gardens Square
    ‪6 min drive‬
  • Place, Shopping Pátio Divinópolis
    ‪56 min drive‬
  • Airport, Divinopolis (DIQ-Brigadeiro Cabral)
    ‪66 min drive‬

Room options

View all photos for Quarto Duplo Casal Acessível

A bunk bed with a white mattress, a wooden headboard, and a desk with a chair.

Quarto Duplo Casal Acessível

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quarto Duplo Solteiro

A hotel room with a wooden headboard, two beds with white bedding, and three framed artworks above the beds.

Quarto Duplo Solteiro

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Quarto duplo casal

A hotel room with a bed, a desk, a chair, a laptop, and a window with curtains.

Quarto duplo casal

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Nova Serrana

Within a short walk of Nova Serrana City Hall, Serrana Residence Hotel is within 2 miles (3 km) of Lake Gardens Square. This 95-room, 3-star hotel welcomes guests with conveniences like a restaurant, a business center, and express check-in.

What's nearby

  • Nova Serrana City Hall - 13 min walk - 0.7 miles
  • Calcado Arena - 5 min drive - 2.1 miles
  • Lake Gardens Square - 6 min drive - 2.8 miles
  • Shopping Pátio Divinópolis - 56 min drive - 36.7 miles
  • Divinopolis History Museum - 60 min drive - 37.6 miles

Getting around

  • Divinopolis (DIQ-Brigadeiro Cabral) - 57 min drive

Restaurants

  • ‪Black Jack - ‬3 min drive
  • ‪Pizzaria e Restaurante Coelhão - ‬3 min drive
  • ‪Restaurante Liber Hotel - ‬10 min walk
  • ‪Restaurante Bete Buffet - ‬4 min drive
  • ‪Bar e Restaurante Velho Chico - ‬3 min drive

About this property

Serrana Residence Hotel

Serrana Residence Hotel features free WiFi in public areas, a business center, and express check-in. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include express check-out, a garden, and a banquet hall.
For entertainment, guests can enjoy cable TV. Bathrooms offer rainfall showers and hair dryers. Minibars, safes, and ironing boards are also standard. Housekeeping is available on request.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: BRL 45 for adults and BRL 45 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 75.00 per pet, per night
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately BRL 45 for adults and BRL 45 for children
  • Pet fee: BRL 75.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Ibis Nova Serrana Hotel
Ibis Nova Serrana Nova Serrana
Ibis Nova Serrana Hotel Nova Serrana

Frequently asked questions

What is there to do within easy reach of Serrana Residence Hotel ?

This hotel is located in Nova Serrana within a short 14-minute walk of Nova Serrana City Hall. You'll also find Lake Gardens Square and Calcado Arena within a short drive.

How much does it cost to stay at Serrana Residence Hotel ?

As of Sep 5, 2026, prices found for a 1-night stay for 2 adults at Serrana Residence Hotel on Sep 6, 2026 start from $73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Ibis Nova Serrana?

Yes, there is wheelchair-accessible parking available.

Does Serrana Residence Hotel include a casino at the property?

No, Serrana Residence Hotel doesn't have a casino.

Is there an indoor pool at Serrana Residence Hotel ?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Ibis Nova Serrana?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a minibar as well as a restaurant.

Are there hot tubs at Ibis Nova Serrana?

No, there isn't a spa tub at this hotel.

Does Serrana Residence Hotel have a restaurant that serves breakfast?

Yes, Serrana Residence Hotel serves an English breakfast each morning for a surcharge from its restaurant.

Will Serrana Residence Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Serrana Residence Hotel for a fee of BRL 75.00 per pet, per night.

Are there connecting rooms at Ibis Nova Serrana?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Serrana Residence Hotel ?

The closest major airport to Serrana Residence Hotel is Divinopolis (DIQ-Brigadeiro Cabral), which is about 22.9 mi away.

Are there rooms with balconies at Ibis Nova Serrana?

No, you won't find guestrooms with balconies at Ibis Nova Serrana.

Serrana Residence Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 116 reviews
Rating 8 - Good. 32 out of 116 reviews
Rating 6 - Okay. 7 out of 116 reviews
Rating 4 - Poor. 1 out of 116 reviews
Rating 2 - Terrible. 5 out of 116 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

GIULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sim
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo bom, só café da manhã que podia melhorar!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

A R

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil a acesso
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

André L

Liked: Cleanliness, staff & service, property conditions & facilities
Otimo
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Oscar

Disliked: Cleanliness
Ao chegar a pia estava suja, botão da descarga estava quebrado, Não foi feito a limpeza diária do apto, Ap estava sem secador.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e organizado, a cama é boa, o cafe da manha muito bom, os funcionários muito gentis e prestativos.
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Gleycon

Liked: Staff & service
O quarto estava ok, mas as portas de nenhum quarto estavam funcionando com o cartão. Todos os hospedes tinha que chamar alguém da recepção se tivesse que entrar no quarto. O café da manhã é muito fraco e com produtos de dias passados.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Marino Yago

Liked: Cleanliness, amenities
Bom quarto, com ar condicionado
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, amenities
Apenas café da manhã deixa um pouco a desejar, de resto tudo ótimo
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Carlos Antônio

Disliked: Cleanliness, staff & service, amenities
Dificuldade de check-in, quarto com vazamento no banheiro, localização ruim na cidade, café da manha de péssima qualidade.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

José Maria

Liked: Cleanliness, staff & service, amenities
Hotel muito novo e bem cuidado, estacionamento amplo e algumas vagas cobertas, chegue cedo. Quarto muito limpos e ótima roupa de cama. Café da manhã bom, mas precisa de mais cuidado com moscas.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities
Limpo e confortável
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto muito confortável.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

EDGARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não há secador de cabelo no quarto

Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Rogério

Liked: Cleanliness, staff & service
Ibiz nunca teve uma boa relação custo benefício.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

JOELMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento da recepção e do restaurante incrível
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nova serrana

Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções.
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Renato

Liked: Cleanliness, staff & service, room comfort

Café da manhã

O hotel é bom, mas o café da manhã deixa à desejar.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Kaio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo, voltarei novamente com toda certeza!!

Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!! Voltarei novamente com toda certeza!!
Stayed 1 night in Nov 2024
Verified review

8/10 Good

GASTAO

Liked: Cleanliness, amenities, property conditions & facilities
Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Matheus

Liked: Cleanliness, staff & service, amenities
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel incrível demais

Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100. Com certeza voltarei mais vezes.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendido, ótima estrutura
Stayed 2 nights in Jan 2024