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Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western Brook Hotel Norwich

Serves lunch and dinner
Courtyard
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Reception
Suite, 1 Queen Bed, Non Smoking | Living area | Flat-screen TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
2 Barnard Road, Norwich, England, NR5 9JB
  • University of East Anglia
    ‪3 min drive‬
  • Earlham Park
    ‪4 min drive‬
  • UEA Sportspark
    ‪5 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 140 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • 140 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

  • 398 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Norwich

Located in Bowthorpe, Best Western Brook Hotel Norwich is within 2 miles (3 km) of popular attractions such as University of East Anglia and Earlham Park. This 81-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • University of East Anglia - 3 min drive - 1.7 miles
  • Earlham Park - 4 min drive - 1.7 miles
  • UEA Sportspark - 5 min drive - 2.1 miles
  • Norwich Castle - 9 min drive - 3.9 miles
  • Norwich Cathedral - 9 min drive - 3.9 miles

Getting around

  • Spooner Row Station - 15 min drive
  • Norwich (NWI-Norwich Intl.) - 14 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Copper Beech - ‬3 min drive
  • ‪Costa Express - ‬4 min drive
  • ‪Subway - ‬16 min walk
  • ‪Kings Head - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

Suburban hotel with a 24-hour front desk and a restaurant
At Best Western Brook Hotel Norwich, guests have access to free WiFi in public areas, meeting rooms, and a terrace. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include laundry facilities, wedding services, and a garden.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and desks are also standard.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brook Bar
  • Brook Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 10.95 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is a free cancellation option available at Best Western Brook Hotel Norwich?

Best Western Brook Hotel Norwich offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Best Western Brook Hotel Norwich?

This hotel is situated in Bowthorpe, close to Earlham Park, UEA Sportspark, and Sainsbury Centre for the Visual Arts. You'll also find Norfolk Broads and Norfolk Showground within a short drive.

Is there parking available at Best Western Brook Hotel Norwich?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Brook Hotel Norwich include a casino on the premises?

No, Best Western Brook Hotel Norwich doesn't have a casino.

Is there an indoor pool at Best Western Brook Hotel Norwich?

No, there is no indoor pool at this hotel.

Is Best Western Brook Hotel Norwich good for couples?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include separate bathtubs and showers.

Are there hot tubs at Best Western Brook Hotel Norwich?

No, this hotel doesn't have a spa tub.

Does Best Western Brook Hotel Norwich have a restaurant that serves breakfast?

Yes, Best Western Brook Hotel Norwich serves a cooked-to-order breakfast for a surcharge each morning at Brook Restaurant.

Will Best Western Brook Hotel Norwich allow pets to stay for free?

No, pets aren't allowed at Best Western Brook Hotel Norwich though service animals are welcome.

Are there connecting rooms at Best Western Brook Hotel Norwich?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Brook Hotel Norwich?

The closest major airport to Best Western Brook Hotel Norwich is Norwich (NWI-Norwich Intl.), which is 4 mi away (14 minutes by car).

Can I book a room with a balcony at Best Western Brook Hotel Norwich?

No, there aren't any guestrooms with balconies at Best Western Brook Hotel Norwich.

Does Best Western Brook Hotel Norwich have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western Brook Hotel Norwich.

Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews
Rating 8 - Good. 295 out of 791 reviews
Rating 6 - Okay. 169 out of 791 reviews
Rating 4 - Poor. 89 out of 791 reviews
Rating 2 - Terrible. 35 out of 791 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

6/10 Okay

Daocheng

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bhavna

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

2star not 3star

Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Nightmare stay

The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

8/10 Good

Jarrad

Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sinead

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Stayed 1 night in Aug 2022

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Traveled with family
Disliked: Staff & service

Well that’s that

Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jul 2022

6/10 Okay

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022

8/10 Good

Nic

Business traveler
Liked: Cleanliness, room comfort
The restaurant staff need training in customer service. I am NOT buddy or my friend.
Stayed 1 night in Jul 2022

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