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Cumberland Resort and Spa

4.0 star property
Family-friendly hotel with a full-service spa and a sauna

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Photo gallery for Cumberland Resort and Spa

Meeting facility
Egyptian cotton sheets, premium bedding, individually decorated, desk
Exclusive House, 5 Bedrooms, Hot Tub, Ocean View | Property grounds
Family House, 4 Bedrooms, Jetted Tub | Private kitchen | Fridge, microwave, oven, stovetop
Exclusive House, 5 Bedrooms, Hot Tub, Ocean View | Living room | 50-inch LCD TV with cable channels, fireplace, DVD player

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
100 Taylors Road, Norfolk Island, 2899
  • Place, Queen Victoria's Garden
    ‪8 min walk‬
  • Place, Bounty Folk Museum
    ‪13 min walk‬
  • Place, Kingston and Arthur's Vale Historic Area
    ‪3 min drive‬
  • Airport, Norfolk Island (NLK)
    ‪3 min drive‬

Room options

View all photos for Luxury One-Bedroom Villa with Sea View and Car

Terrace/patio

Luxury One-Bedroom Villa with Sea View and Car

  • 3767 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Cottage, 1 Bedroom, Jetted Tub

Executive Cottage, 1 Bedroom, Jetted Tub | View from room

Executive Cottage, 1 Bedroom, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Cottage, 2 Bedrooms, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Cottage, 2 Bedrooms, Jetted Tub

9.0 out of 10
Wonderful
(4 reviews)
  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Family House, 4 Bedrooms, Jetted Tub

Family House, 4 Bedrooms, Jetted Tub | Living room | 50-inch LCD TV with cable channels, fireplace, DVD player

Family House, 4 Bedrooms, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 2153 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds OR 8 Twin Beds

View all photos for Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View | Terrace/patio

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

  • 3767 sq ft
  • 5 bedrooms
  • Ocean view
  • Sleeps 12
  • 5 King Beds OR 10 Twin Beds

View all photos for Executive Villa, 3 Bedrooms

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Villa, 3 Bedrooms

  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds

View all photos for Romantic Villa, 1 Bedroom, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Romantic Villa, 1 Bedroom, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Romantic Spa Villa, 2 Bedrooms, Jetted Tub

Romantic Spa Villa, 2 Bedrooms, Jetted Tub | Living room | 50-inch LCD TV with cable channels, fireplace, DVD player

Romantic Spa Villa, 2 Bedrooms, Jetted Tub

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Exclusive House, 5 Bedrooms, Hot Tub, Garden View

Exclusive House, 5 Bedrooms, Hot Tub, Garden View | In-room dining

Exclusive House, 5 Bedrooms, Hot Tub, Garden View

  • 5 bedrooms
  • Sleeps 10
  • 9 King Beds OR 10 Twin Beds

About the neighborhood

Norfolk Island

Cumberland Resort and Spa places you within a leisurely stroll of Queen Victoria's Garden and Bounty Folk Museum. This 13-room, 4-star hotel has outdoor private hot tubs along with a full-service spa and an outdoor pool.

What's nearby

  • Queen Victoria's Garden - 8 min walk - 0.5 miles
  • Bounty Folk Museum - 13 min walk - 0.7 miles
  • The Old Watermill - 2 min drive - 1.0 mile
  • Kingston and Arthur's Vale Historic Area - 3 min drive - 1.4 miles
  • Norfolk Island Botanic Garden - 4 min drive - 1.9 miles

Getting around

  • Norfolk Island (NLK) - 6 min drive

Restaurants

  • ‪High Tide Kitchen - ‬10 min walk
  • ‪Rumours - ‬11 min walk
  • ‪Chinese Emporium - ‬12 min walk
  • ‪Latitude 29 - ‬9 min walk
  • ‪Cafe Mokka - ‬4 min drive

About this property

Cumberland Resort and Spa

Family-friendly hotel with a full-service spa and a sauna
Guests of Cumberland Resort and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for AUD 30 per person roundtrip. Front-desk staff can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 50-inch LCD TVs with cable channels and DVD players. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include outdoor private hot tubs, kitchens, and washers/dryers.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free daily manager's reception

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Library
  • Mini golf
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • In-room roll-in shower
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 floor
  • 4 buildings
  • Built in 1980
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • DVD player
  • iPod dock

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Mixer
  • Oven
  • Refrigerator
  • Separate dining area
  • Spices
  • Stovetop
  • Toaster

More

  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:30 AM - 4:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 15.0 per night
  • Cribs/infant beds are available for AUD 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: AUD 30 per person (roundtrip)
  • Airport shuttle fee per child: AUD 15 (roundtrip), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Cumberland Norfolk Island
Cumberland Resort Norfolk Island
Cumberland Resort Spa
Cumberland Spa Norfolk Island
Cumberland Resort and Spa Hotel
Cumberland Resort and Spa Norfolk Island
Cumberland Resort and Spa Hotel Norfolk Island

Frequently asked questions

What is there to do close to Cumberland Resort and Spa?

This hotel is located in Norfolk Island, a short 6-minute walk from Queen Victoria's Garden and also 15 minutes on foot from Bounty Folk Museum. You'll also find Norfolk Island Botanic Garden and Slaughter Bay within a short drive.

Will I be able to park at Cumberland Resort and Spa?

Yes, there is accessible parking available.

Is there a spa at Cumberland Resort and Spa?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, hydrotherapy, and body wraps.

Does Cumberland Resort and Spa have a casino on the premises?

No, Cumberland Resort and Spa doesn't have a casino.

Is there an indoor pool at Cumberland Resort and Spa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Cumberland Resort and Spa?

There are many amenities for couples at this hotel, including a fireplace and in-room massages in each guestroom with some featuring ocean views.

Does Cumberland Resort and Spa have a hot tub?

Yes, all guestrooms at this hotel have private outdoor spa tubs.

Does Cumberland Resort and Spa have a restaurant with a breakfast menu?

No, Cumberland Resort and Spa doesn't have a restaurant that serves breakfast.

Does Cumberland Resort and Spa allow pets to stay free of charge?

Yes, pets stay free at Cumberland Resort and Spa.

Does Cumberland Resort and Spa have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Cumberland Resort and Spa?

The closest major airport to Cumberland Resort and Spa is Norfolk Island (NLK), which is within a mile.

Are there rooms with balconies at Cumberland Resort and Spa?

Yes, every guestroom at Cumberland Resort and Spa comes with a balcony with some featuring ocean or garden views.

Cumberland Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 2 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but good

Perfectly acceptable. Large individual accommodation with everything one needed. No restaurant on site but some excellent ones within walking distance. Car was supplied with insurance payable.
Stayed 3 nights in Feb 2025

8/10 Good

Clare

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay the staff are lovely but the property is exaggerated - there is no orchard just an avocado tree and some bananas growing- we booked an executive room with spa tub but got a normal room with shower - the resort is well positioned for walking to shops and restaurants and staff organise a car and tours for you which is lovely
Stayed 6 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

Needs improvement but tima a big asset

If it wasn’t for the good natured Tima, the resort mgr,, then I probably would be somewhat hesitant in staying. I used half a can of mortein with 3 cockroaches in the bathroom walls and one scurrying across the bed head ledge on my first night. Then l had clusters of ants in my luggage so when I took clothing out each day, t would have to shake it out. There are no provided drawers for clothing. Also photos on websites of the Cumberland do not show clearly all the areas of the resort. To feature the ‘White House’ a large house in a completely different location some 10 minutes by car away should be kept in mind. Look overall ueah ok but needs improvement
Stayed 4 nights in Nov 2024

6/10 Okay

Ambra

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Calling this property 4-star is a bit fanciful. It's all very dated and tired and the grounds and gardens need urgent refreshing. Full praise for Tima and her team though who were very professional and welcoming.
Stayed 4 nights in Nov 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, amenities
This property is well situated for walking into town for meals and shopping. It is a little tired,the showers don't work to well, but the kitchen was well stocked with everything you could need to self cater, and the beds were clean and comfy and the staff were friendly and helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Propert manager was fabulous. Nothing too much trouble
Stayed 7 nights in Sep 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had just the relaxing four week holiday we were hoping for with some unexpected additions, e.g. free avocados, bananas, book library. The manager, Timar was attentive to any request and made us feel very welcome.
Stayed 28 nights in Jul 2024

10/10 Excellent

Martin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The operators are very friendly and focussed on customer requirements
Stayed 7 nights in Feb 2024

10/10 Excellent

Brenton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to Norfolk often for work and will not be staying anywhere else after experiencing Cumberland Resort. Tima and her team are extremely friendly and nothing is too much trouble. The villas are perfectly maintained and spotlessly clean. Lovely modern kitchen and BBQ on the deck if you get sick of eating out.

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Margo

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good stay

Had a two bedroom two bathroom Villa. Good as we could do our own breakfast and lunches. Plenty of room with outdoor alfresco as well. Close to town - five minute walk. No air conditioning had ceiling fans in bedrooms. Needed one in lounge room. Staff were excellent very friendly and helpful.
Stayed 7 nights in Dec 2023

4/10 Poor

Pooria

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended at all

Cockroaches were everywhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tema and her staff were fantastic and were willing to do all they can to make our stay enjoyable. The rooms were immaculately clean, however the property in general could do with an update. Cumberland is easy walking distance to shops and restaurants. Make sure you book tours through Tema, allow her to weave her magic!
Stayed 6 nights in Nov 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Well located at the end of the main shopping street. Out unit was spacious with all the amenities eg cooking, foxtel, car provided for the cost of insurance only. Owner Rael, manager Tima and all other staff are friendly, welcoming and very helpful.
Stayed 5 nights in Aug 2023

10/10 Excellent

Clayton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location
Stayed 2 nights in Jun 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place, very clean and comfortable. The owners have thought of everything, including a picnic set with thermos and the first morning's breakfast. It was easy to organise tours and dinners and a short walk to shops and cafes.
Stayed 4 nights in Apr 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean self-contained unit, walking distance to shops and cafes. Hire cars are available. Staff are very welcoming and helpful. They will also book local tours.
Stayed 7 nights in Mar 2023

10/10 Excellent

Maurie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful. The unit was clean and tidy and fully stocked with everything we needed. WiFi is very unreliable but I believe it's like that all over the island so pretty much out of their control.
Stayed 7 nights in Mar 2023

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful friendly staff and welcoming, always accommodating and ready to help. Location within town is convenient and very quiet, perfect for a break here in Norfolk Island.
Stayed 7 nights in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the resort and what they provided in the units . Temar was amazing treating us like long lost family. our only complaint was that our unit was not serviced we ha to ask for a linen change as it was so hot we were sweating in bed so the sheets and towels were very manky. plus we were on holidays and still had to sweep the floors wipe over the floors as well what they provided in the unit was amazing we just would have liked our unit at least serviced teicw during our weeks stay.
Stayed 7 nights in Feb 2021

10/10 Excellent

David Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still a great place to stay in Norfolk!

Norfolk Island is a lovely, quaint place to visit and the Cumberland Resort and Spa is a perfect base to see the Island from. It's a short walk into the heart of town so you don't need a car if you don't want to, but a car is available and included in your accommodation costs if you'd like to explore more (and you should!). You just need to pay insurance costs. The accommodation itself is very clean, spacious and comfortable. The staff are amazing. Rael, Tima and the team are extremely welcoming and helpful and will go out of their way to ensure your stay is enjoyable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants
Stayed 7 nights in Oct 2019

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