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Mercure Newcastle

Property class: 4

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Photo gallery for Mercure Newcastle

Reception
Superior Twin Room, 2 Double Beds | In-room safe, laptop workspace, blackout drapes, iron/ironing board
Restaurant
Exterior
Outdoor pool, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • Place, NEX
    ‪3 min walk‬
  • Place, Newcastle Civic Theater
    ‪10 min walk‬
  • Place, Newcastle City Hall
    ‪10 min walk‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

Room options

View all photos for Standard King Room

Standard King Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard King Room

8.4 out of 10
Very good
(38 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Twin Room, 2 Double Beds

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Accessible King Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Accessible King Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms (King)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Suite, 2 Bedrooms (King)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

About the neighborhood

Newcastle

Located in Newcastle West, Mercure Newcastle is a leisurely stroll from popular sights such as Newcastle Civic Theater and Newcastle Museum. This 131-room, 4-star hotel has a restaurant and 24-hour room service, along with an outdoor pool.

What's nearby

  • NEX - 3 min walk - 0.2 miles
  • Newcastle Civic Park - 9 min walk - 0.5 miles
  • Newcastle Civic Theater - 10 min walk - 0.6 miles
  • Newcastle City Hall - 10 min walk - 0.6 miles
  • Newcastle Beach - 3 min drive - 1.2 miles

Getting around

  • Newcastle Interchange Station - 9 min walk
  • Newcastle, NSW (NTL-Williamtown) - 23 min drive

Restaurants

  • ‪Oceane Hotel - ‬5 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Jam’s Karaoke & Bar - ‬5 min walk
  • ‪Sher Wood Coffee Bar - ‬5 min walk

About this property

Mercure Newcastle

Renovated in 2023, Mercure Newcastle offers an outdoor pool, free WiFi in public areas, and conference space. Self parking is available for AUD 16 per night. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Additional amenities include a banquet hall and a water dispenser.
Guests can expect free wired internet and 40-inch Smart TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Sitting areas, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

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  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 1,002 reviews
$119 nightly
The price is $131
May 21 - May 22
Total with taxes and fees
The Executive Inn

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Self parking on site (AUD 16 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 50.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 32 per person
  • Self parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Frequently asked questions

Are free cancellation options available at Mercure Newcastle?

Mercure Newcastle offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Newcastle?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at Mercure Newcastle on May 11, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Newcastle?

This hotel is situated in Newcastle West within a 10-minute walk of Newcastle Civic Park and Honeysuckle Park. You'll also find Newcastle Civic Theater and Newcastle City Hall less than a mile away.

Does Mercure Newcastle have a casino at the property?

No, Mercure Newcastle doesn't have a casino.

Will I find an indoor pool at Mercure Newcastle?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Mercure Newcastle have a restaurant with a breakfast menu?

Yes, Mercure Newcastle serves a full breakfast each morning for a surcharge from its restaurant.

Will Mercure Newcastle allow pets to stay for free?

No, pets aren't allowed at Mercure Newcastle though service animals are welcome.

What is the closest airport to Mercure Newcastle?

The closest major airport to Mercure Newcastle is Newcastle, NSW (NTL-Williamtown), which is 16 mi away (23 minutes by car).

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 1000 reviews
Rating 8 - Good. 366 out of 1000 reviews
Rating 6 - Okay. 224 out of 1000 reviews
Rating 4 - Poor. 110 out of 1000 reviews
Rating 2 - Terrible. 57 out of 1000 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Irena

Liked: Staff & service
It was fine. Enjoyed our stay. Lovely staff.
Stayed 3 nights in Jan 2026

8/10 Good

Tim

Stayed 1 night in Jan 2026

8/10 Good

marlene

Traveled with family
Liked: Cleanliness, staff & service
A little old and out of date. Good position. Only 1 out of 3 rooms were ready at check in time.
Stayed 3 nights in Dec 2025

6/10 Okay

Alan

Basic
Stayed 2 nights in Jan 2026

6/10 Okay

Matt, Warragul

Traveled with family
Staff were great, the lady at the front desk (apologise I forget her name, had an accent dark hair) was unreal, served guests at the front, served meals, took payments for meals and didn’t stop smiling! Rooms were good, however showers were tiny and the hallways were so noisy all night, people were banging doors non stop it was a joke. Unfortunately that brings the rating down, also there was a weird smell through the halls
Stayed 1 night in Jan 2026

10/10 Excellent

Kate

Stayed 1 night in Jan 2026

4/10 Poor

Lauren

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was old and dirty
Stayed 1 night in Nov 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Location was good. Room was good only the bathroom needed to be improved
Stayed 3 nights in Jan 2026

8/10 Good

Yan Yan

Good location and staff are friendly
Stayed 2 nights in Jan 2026

2/10 Terrible

Samantha

Disliked: Cleanliness
I did not checkin. No parking. Rude staff. Have requested refund
Stayed 1 night in Jan 2026

2/10 Terrible

Stefan

Stayed 1 night in Jan 2026

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
Clean room and staff
Stayed 2 nights in Jan 2026

6/10 Okay

Tomi

Room was facing busy road and was loud at night as a result. Having a nightclub directly across road didn’t help. There was also constant noise from what sounded like a generator on the roof which made it difficult to sleep. Bed wasn’t comfortable either as was two singles pushed together to make a double bed. Bathroom dates. Over priced
Stayed 1 night in Dec 2025

2/10 Terrible

An

Traveled with family
Liked: Cleanliness
Disliked: Amenities
隔音措施极差，没有laundry
Stayed 2 nights in Dec 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a good price and easy accessible, room was clean, staff were very helpful and breakfast was fine but not alot of choices.
Stayed 1 night in Dec 2025

4/10 Poor

Ankita

Traveled with family
Liked: Cleanliness
Disliked: Amenities
No water bottles or not even a water tap to fill kettle. No microwave in room. Room service was not done properly- dirty cutlery and cups were left back. Lights were flickering; we did report and they said they will send someone to fix but it wasnt.
Stayed 2 nights in Dec 2025

8/10 Good

matthew

overall nice experience buffet breakfast was good and staff were nice just cleanliness could be better had to clean air con filters plus the dust that was in the vent in the bathroom aswell
Stayed 5 nights in Dec 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t ready for check in. Didn’t feel very clean. Very noisy.
Stayed 2 nights in Dec 2025

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location as it is shops around and accessible public transport. Also okay with the self check-in & check-out process. Only downside was the room was not properly clened/inspected as we found rubbish in the room's bin from previous occupants. Noise from rooms above and accross can also be heard, though not much of a concern for us but might be with other guests
Stayed 2 nights in Dec 2025

8/10 Good

sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was good and the staff were friendly.
Stayed 3 nights in Dec 2025

4/10 Poor

Joel

Stayed 1 night in Dec 2025

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous. Room was lovely. Great breakfast buffet
Stayed 1 night in Dec 2025

4/10 Poor

Elena, Corlette

Disliked: Cleanliness, amenities, property conditions & facilities
For how much we paid, it was a dirty bathroom, facilities not modern, it stunk of wet carpet and cigarette smoke
Stayed 1 night in Dec 2025

8/10 Good

Gavin

Stayed 2 nights in Dec 2025

10/10 Excellent

Gavin

Liked: Cleanliness, amenities, property conditions & facilities
The shower was sub optimal.
Stayed 1 night in Dec 2025

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