I hesitate to leave this review because Alexander (our contact) was extremely pleasant and responsive in our communications prior to arrival in NYC; and I was a Short Term Rental host myself for many years and know how important good reviews are. I don’t take submitting a a negative review lightly. That being said, I want to make sure anyone doing their due diligence research on stays in NYC has some input on my experience with Mansfield Residences. My main message is that the photos are very misleading. In them, the facility and rooms appear to be bright and airy and they would be expected to be clean and comfortable as well. This was not the case. The Mansfield Residences were very cramped (cozy), dark, dank, had a musty smell, and did not give off the feeling of being well maintained or clean. They were an extreme disappointment. I can only review the rooms, our impression of the hallways, and reception because we immediately made a reservation at a different hotel and left first thing in the morning. We just chalked it up to experience and did not expect nor request a refund or compensation (this is not a retaliatory review). There may be some pleasant accommodations at the Mansfield, but what was offered to us not up to standards.