We booked last minute. Upon arrival, my check in instructions were not shared in a timely manner, and the rooms had not been properly cleaned. There were stains on the rug and couch, there was a roach in the corner, things were not wiped or vacuumed, and the kitchen drawers were broken. I will say despite the uncleanliness, the manager was quick to respond and help us out by getting the place cleaned while we enjoyed the city. The beds were comfortable, the temperature of the room was lovely, and the location was great.