Check in was easy, it was a small place so even on the 4th floor no issues, and our room was right in front of elevator. The room was clean, the beds comfy and pillows not flat. There is a pull out bed but it was not comfy for adults, our smaller kid slept in that. The kitchen had dishes, silverware, a coffee pot, coffee, and some pots and pans. There were plenty of towels a table with 4 chairs. The curtains made it dark in the room when closed we loved that. The temp was good ac worked great. The shower is standup room for one person water pressure was eh but it did the job. Parking is not onsite so be prepared to pay. There is a parking lot one block to the left front and another one block back to the right. The casino is a 3 min walk. Canal st is literally a block away so we walked everywhere except the zoo. There is a laundry room on each floor we were told we could use. My only complaint about that was I think the housekeeping uses it too bc 2 of the 3 laundry rooms were full with linens in washers and dryers. I ended up folding towels in one floor just so I could use them and the housekeeper came in and emptied them all for me. Really nice. Ruby slipper restaurant is a 10 second walk and the people were so good. I would stay here again for sure!