This was my first time staying at this resort, and unfortunately, it was a terrible experience from start to finish. The cleanliness was unacceptable—my room had dirty bedsheets and mold in the shower. It was clear that proper cleaning protocols were not being followed.
The room I booked was not the one I received. I had made a specific reservation, but was given a completely different room without any explanation or attempt to fix the issue. The maid service was practically nonexistent, and even when they did show up, they barely did anything.
On top of that, the resort frequently ran out of food. There were times when no food was available at all, and when it was, the options were extremely limited.
Overall, I would not recommend this resort to anyone. It was a huge disappointment and not at all worth the money. I expected basic cleanliness, service, and organization, and sadly, none of those were delivered.