Disappointing Stay with Multiple Issues
Unfortunately, our stay was far from what we expected. We specifically booked a room with two queen beds and even paid an extra $30 to secure that room type. Despite this, we were given an alternative room with limited beds. We were later told the hotel had oversold the rooms, which is not acceptable given that our booking was confirmed. To accommodate us, we had to call someone in the middle of the night to install a rollaway bed, which disrupted our rest.
The hotel offered us a credit as compensation for the inconvenience, but during checkout they attempted to remove the credit, claiming the checkout staff was “not aware” of it. This lack of communication and accountability added to an already frustrating experience.
The room itself was uncomfortable. It was very cold, the windows are old and poorly insulated, and to make matters worse, the hot water was shut off during my morning shower.
Service across the property was inconsistent at best. The front desk staff was not friendly during checkout. The restaurant is overpriced, and at the bar we waited an unreasonably long time just to get water. The valet service was also extremely slow—cars took forever to arrive, and valet staff were often not available or present when needed.
Overall, this hotel did not meet basic expectations in terms of room quality, service, or professionalism. Given the number of issues we experienced, I would not recommend staying here, especially if you va