Palazzo Caracciolo Naples

4.0 star property

Choose dates to view prices

Photo gallery for Palazzo Caracciolo Naples

Indoor pool
Garden
Daily buffet breakfast for a fee
Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Air conditioning
  • Gym

Explore the area

View in a map
Via Carbonara 112, Naples, NA, 80139
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Piazza Giuseppe Garibaldi
    ‪8 min walk‬
  • Place, Naples Underground
    ‪10 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪8 min drive‬

Room options

Deluxe Room with 1 Double Bed

  • Sleeps 2

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Duplex)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Nobili)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 Queen Bed

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

Room, 1 Queen Bed, Terrace

8.0 out of 10
Very good
(1 review)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

Family Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Junior Suite, 2 Twin Beds (Duplex)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 2 Twin Beds (Scaramanzia)

  • 667 sq ft
  • Sleeps 4
  • 2 Twin Beds

Room, 2 Twin Beds, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Queen Room

  • Sleeps 2
  • Free WiFi

Deluxe Queen Room

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Naples

Located in Naples City Centre, Palazzo Caracciolo Naples is within a 10-minute walk of popular sights such as Spaccanapoli and Piazza Giuseppe Garibaldi. This 145-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and a gym.

What's nearby

  • Spaccanapoli - 7 min walk - 0.4 miles
  • Piazza Giuseppe Garibaldi - 8 min walk - 0.5 miles
  • Naples Cathedral - 8 min walk - 0.5 miles
  • Naples Underground - 10 min walk - 0.6 miles
  • Naples National Archaeological Museum - 12 min walk - 0.7 miles

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Intl. Airport (NAP) - 56 min drive

Restaurants

  • ‪Bar Schlemmer - ‬5 min walk
  • ‪È pronto 'o Mangià - ‬5 min walk
  • ‪I Buongustai - ‬6 min walk
  • ‪Bar Donna Regina - ‬5 min walk
  • ‪Lombardi 1892 - ‬6 min walk

About this property

Palazzo Caracciolo Naples

Guests of Palazzo Caracciolo Naples have access to an indoor pool, a gym, and a steam room. Valet parking is EUR 30 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect to find LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and slippers. Minibars, free newspapers, and safes are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 14 years old are not allowed in the fitness facility or hot tub.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator (31 inch wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per day
  • Dogs and cats only
  • 1 total (11 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers valet parking (fees apply).
Property Registration Number IT063049A13CX7WUL5

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Is a free cancellation option available at Palazzo Caracciolo Naples?

Palazzo Caracciolo Naples provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of Jun 11, 2026, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on Jun 21, 2026 start from $209, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Palazzo Caracciolo Naples?

This hotel is situated in Naples City Centre within a 10-minute walk of Spaccanapoli and Piazza Giuseppe Garibaldi. You'll also find Naples Underground and Naples National Archaeological Museum less than a mile away.

Is there parking available at Palazzo Caracciolo Naples?

Yes, valet parking is offered for EUR 30 per day.

Is a spa located at Palazzo Caracciolo Naples?

Spa services at the hotel include couples treatments. The spa is closed on Mondays and Sundays.

Does Palazzo Caracciolo Naples have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and a bar/lounge at this hotel.

Does Palazzo Caracciolo Naples have a casino at the property?

No, Palazzo Caracciolo Naples doesn't have a casino.

Will I find an indoor pool at Palazzo Caracciolo Naples?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Palazzo Caracciolo Naples?

There are many amenities for couples at this hotel, including a restaurant and an indoor pool plus some guestrooms feature a fireplace.

Are there hot tubs at Palazzo Caracciolo Naples?

No, but this hotel does have a steam room.

Does Palazzo Caracciolo Naples have a restaurant with a breakfast menu?

Yes, Palazzo Caracciolo Naples serves buffet breakfast each morning for a surcharge from its restaurant.

Does Palazzo Caracciolo Naples allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Palazzo Caracciolo Naples for a fee of EUR 20 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Palazzo Caracciolo Naples?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Palazzo Caracciolo Naples?

The closest major airport to Palazzo Caracciolo Naples is Naples Intl. Airport (NAP), which is 5 mi away (56 minutes by car).

Are there rooms with balconies at Palazzo Caracciolo Naples?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city views.

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1002 reviews
Rating 8 - Good. 346 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

XIAOWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lois

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super. Room was sparkling. Great stay!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

tianyong

Liked: Cleanliness, staff & service, property conditions & facilities
clean and staff are nice
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Girlie

Liked: Cleanliness, property conditions & facilities
We love the breakfast foods, so many choices.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Bobby

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a perfect location, rooms are clean, very nice staff!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jungho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforting room with good caring staffs
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, best hotel option to choose in Naples
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Anuj

Disliked: Property conditions & facilities
The rooms were not the best. The beds were terrible. Roberta was the only staff member who made the stay Somewhat tolerable.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
The rooms are very clean and comfortable! The staff is very nice and helpful.
Stayed 1 night in May 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness, amenities
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel, walk to much of central Naples.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Yuval

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
staff is great, room was extremely basic. area around was safe at all. but naples isnt safe in general so it was relatively safer.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great Hotel in very good location. Excellent service, rooms, food.
Stayed 3 nights in May 2023
Verified

6/10 Okay

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem in Naples. Highly recommend.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

shant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Friendly service Great beds.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Auriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip
Stayed 6 nights in Feb 2024