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Trademark Hotel

4.0 star property
Family-friendly hotel with a full-service spa connected to a shopping center in Nairobi
VIP Access

Choose dates to view prices

Photo gallery for Trademark Hotel

Relax in style with a clear view of the cityscape from our outdoor lounge area, featuring comfortable seating and a pool view.
Guests can walk down the corridor to their rooms.
Relax in a warm and inviting space with a central bar area, natural wood elements, and comfortable seating.
Relax in a stylish living area with a large sofa, armchairs, and round tables.
Relax in the spacious lobby with a comfortable seating area and large windows offering a view of the outdoors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621
  • Village Market
    ‪3 min walk‬
  • United Nations Office at Nairobi
    ‪13 min walk‬
  • Two Rivers Mall
    ‪3 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Trademark King City View Room

Relax in a serene space with a large bed, bedside table, and pendant light.

Trademark King City View Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin, City View Room

Relax in a comfortable room with a large flat-screen TV, seating area, and a neatly made bed.

Trademark Twin, City View Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Trademark Suite Room

Relax in a serene space with a large bed, bedside table, and pendant light.

Trademark Suite Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin Room

Two single beds with white bedding, a black and white floor, and a red chair are featured in this stylish room.

Trademark Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Terrace King Room

Relax in this serene outdoor seating area with a potted plant and two comfortable chairs.

Terrace King Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark King Room

Relax in a serene space with a large bed, bedside table, and pendant light.

Trademark King Room

8.6 out of 10
Excellent
(8 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Nairobi

Located in Gigiri, Trademark Hotel is within a 5-minute walk of Village Market and within 15 minutes of other popular attractions like United Nations Office at Nairobi. This 4-star hotel has 216 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Nairobi and also close to Karura Forest.

What's nearby

  • Village Market - 3 min walk - 0.2 miles
  • United Nations Office at Nairobi - 13 min walk - 0.7 miles
  • Karura Forest - 3 min drive - 1.0 mile
  • Two Rivers Mall - 3 min drive - 1.6 miles
  • Kenyatta International Convention Centre - 10 min drive - 5.5 miles

Getting around

  • Syokimau Station - 46 min drive
  • Nairobi (WIL-Wilson) - 35 min drive

Restaurants

  • ‪Hero Bar - ‬1 min walk
  • ‪Harvest - ‬2 min walk
  • ‪Artcaffe - ‬3 min walk
  • ‪Karel T Lounge - ‬2 min walk
  • ‪Thigiri Ridge - ‬3 min drive

About this property

Trademark Hotel

Family-friendly hotel with a full-service spa connected to a shopping center in Nairobi
Guests of Trademark Hotel enjoy a full-service spa, an outdoor pool, and a gym. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for USD 60 per vehicle. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 43-inch flat-screen TVs. Coffee makers, free newspapers, and fans are other standard amenities.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kaya has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 25 for adults and USD 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Harvest

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle storage
  • Books
  • Bowling alley
  • Children's club
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's games
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,750 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 40.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 13 for children
  • Airport shuttle fee: USD 60 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
  • Check-in: noon
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Trademark Hotel Nairobi
Trademark Nairobi
Trademark Hotel Hotel
Trademark Hotel Nairobi
Trademark Hotel Hotel Nairobi

Frequently asked questions

Is free cancellation available at Trademark Hotel?

Trademark Hotel offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Trademark Hotel?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at Trademark Hotel on Aug 17, 2025 start from $154.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Trademark Hotel?

This hotel is situated in Gigiri, just steps from Village Market. You'll also find Karura Forest and Two Rivers Mall within a short drive.

Is there parking available at Trademark Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Is there a spa at Trademark Hotel?

Kaya is the hotel's spa and services include hot stone massages, Swedish massages, body wraps, and reflexology.

Does Trademark Hotel feature a casino on the premises?

No, Trademark Hotel doesn't have a casino.

Is there an indoor pool at Trademark Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 6:00 PM.

Is Trademark Hotel good for couples?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a bar.

Does Trademark Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Trademark Hotel have a restaurant with a breakfast menu?

Yes, Trademark Hotel serves buffet breakfast for a surcharge each morning at Harvest.

Does Trademark Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Trademark Hotel.

Does Trademark Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Trademark Hotel?

The closest major airport to Trademark Hotel is Nairobi (WIL-Wilson), which is 8.5 mi away (35 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 15.9 mi away (49-minute drive).

Are there rooms with balconies that I can book at Trademark Hotel?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy city views.

Trademark Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 283 reviews
Rating 8 - Good. 70 out of 283 reviews
Rating 6 - Okay. 17 out of 283 reviews
Rating 4 - Poor. 9 out of 283 reviews
Rating 2 - Terrible. 8 out of 283 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Xenia

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Parin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provide exceptional services. Right from check in to everyday interactions. Hotel room and bed was very comfortable.
Stayed 3 nights in May 2025

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Trademark Hotel! The access to food, dining, and shopping are unmatched. The staff were lovely and the in-room dining service was great. I loved the spa products featured in each room, and it had one of the best showers I’ve ever had! We opted for a terrace room and it was worth the extra spend. Breakfast on the terrace was lovely ☺️
Stayed 2 nights in Apr 2025

10/10 Excellent

Estela Mercedes, new york

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and personel are very professional
Stayed 4 nights in Apr 2025

4/10 Poor

ushani

Stayed 3 nights in Apr 2025

8/10 Good

Ruel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Location is perfect as Village market has everything you need, and great mall to stroll, enjoy a coffee and refreshments, dine and shop. We found this really handy. The hotel had great service, everyone was very pleasant. We had some issue with the wifi in the room, and we were provided with a dongle quickly. The hairdryer was not working but that was replaced immediately too. All and all great service. Breakfast was great and we even had dinner at the harvest restaurant and it was delicious. Thank you, we really enjoyed our stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Kristin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with the hotel and the staff. We were treated so kindly at check-in by Ms. Esther and helped by everyone else with all kinds of questions and needs we have. The location can't be beat. So convenient to stay at the mall, especially if you have children. Just spend the extra money and stay here, you will not regret it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the room shower is not private and the toilet door is frosted glass. this made sharing a room with a friend awkward. I will be returning to this hotel in the future with my husband. The staff are very friendly and helpful. They go above and beyond to help with anything I needed or just to chat about the hotel, excursions and info about Nairobi.
Stayed 8 nights in Mar 2025

10/10 Excellent

aditya

Stayed 1 night in Mar 2025

10/10 Excellent

Maha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Rose

Stayed 1 night in Mar 2025

10/10 Excellent

Rosse

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay at the Trademark hotel
Stayed 14 nights in Feb 2025

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but WiFi is horrible

I have stayed at Trademark a few times now and I love the hotel. The staff are excellent and very helpful. The hotel is always clean, the breakfast is excellent and the location is great with Village Market next door. HOWEVER- on this last trip the WiFi kept kicking me out and was completely unreliable for my 4 day stay. I could not do my work and hosting Zooms was not possible. For this reason and this reason alone/ I will not return to Tradmark as I spent 4 days struggling with the WiFi. I am in Nairobi all the time now and was hoping to have Trademark as my "home base" but for business travelers, I would recommend another hotel, maybe Radission or Pullman. I've stayed at both and never had issues with WiFi. For tourists this will not be a concern but for a business traveler, it is a huge issue.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The Trademark Hotel was fantastic. The staff was so nice and helpful, the room was great, and the location is very convenient. I really enjoyed my stay and hope to be back soon.
Stayed 2 nights in Feb 2025

8/10 Good

Hassan, Jeddah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property inside a mall. Safe. Gym is too far inside the mall. The rooms are relatively small.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brian

Stayed 2 nights in Jan 2025

10/10 Excellent

Paul erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Aisha

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel connected to a nice open shopping centre. Access to an amazing gym in the shopping centre including classes!
Stayed 6 nights in Sep 2024

10/10 Excellent

mats

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

JACQUELYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for shopping
Stayed 8 nights in Jan 2025

10/10 Excellent

BARRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for your stay in Nairobi, seamlessly connected to the Village Market mall, offering a plethora of restaurant options to suit every palate. The hotel staff were exemplary, friendly, and ever-helpful, going above and beyond by granting a late checkout to match our late flight schedule. The pool area was a serene oasis, featuring a variety of comfortable seating arrangements. Breakfast at the Harvest restaurant was a delightful experience, with a diverse selection of food and outstanding service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ravinder, Washington

Stayed 5 nights in Oct 2024

10/10 Excellent

Tetiwa, Brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff! Really enjoyed their excellent customer service.Hotel has access to the Village mall which was very convenient for shopping and dining
Stayed 2 nights in Dec 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trademark is a fantastic hotel. Always delivers on all my needs. Service is exceptional. A great place to experience best of Kenyan hospitality and other comforts.
Stayed 2 nights in Nov 2024

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