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The Crossroads Hotel Westlands

Property class: 3
VIP Access

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Photo gallery for The Crossroads Hotel Westlands

Premium Suite | Living area | 43-inch Smart TV with satellite channels, TV
Reception
Terrace/patio
Exterior
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪10 min walk‬
  • Place, Nairobi National Museum
    ‪10 min walk‬
  • Place, Sarit Centre
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬
VIP Access
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Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Premium bedding, in-room safe, desk, laptop workspace

Executive Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Nairobi

Located in Westlands, The Crossroads Hotel Westlands is a leisurely stroll from popular sights such as Nairobi National Museum and Sarit Centre. This 34-room, 3-star hotel welcomes guests with in-room amenities like electric kettles, Smart TVs, and TVs.

What's nearby

  • University of Nairobi - 10 min walk - 0.6 miles
  • Nairobi National Museum - 10 min walk - 0.6 miles
  • Sarit Centre - 15 min walk - 0.8 miles
  • Westgate Shopping Mall - 20 min walk - 1.1 miles
  • The Aga Khan University Hospital - 4 min drive - 1.6 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Mr. Pang - ‬2 min walk
  • ‪Myna - ‬3 min walk
  • ‪Cavalli @ The Manor - ‬5 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Mughal Indian Cuisine - ‬1 min walk

About this property

The Crossroads Hotel Westlands

Guests of The Crossroads Hotel Westlands enjoy free WiFi in public areas, conference space, and laundry facilities. There's free parking, and an airport shuttle (available 24 hours) for USD 25 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage and concierge services.
43-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and slippers. Electric kettles, safes, and phones are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per accommodation, per stay
  • Dogs and cats only
  • 1 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: noon
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

What's there to do around The Crossroads Hotel Westlands?

This hotel is situated in Westlands within a short 15-minute walk of Sarit Centre and also 13 minutes on foot from Nairobi National Museum. You'll also find Kenya National Theatre and Oshwal Religious Centre less than a mile away.

How much does it cost to stay at The Crossroads Hotel Westlands?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at The Crossroads Hotel Westlands on May 2, 2026 start from $65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Crossroads Hotel Westlands have a casino on the premises?

No, The Crossroads Hotel Westlands doesn't have a casino.

Will I find an indoor pool at The Crossroads Hotel Westlands?

No, there is no indoor pool at this hotel.

Does The Crossroads Hotel Westlands have a restaurant with a breakfast menu?

The Crossroads Hotel Westlands offers a full breakfast each morning for a surcharge though there is no restaurant.

Will The Crossroads Hotel Westlands allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Crossroads Hotel Westlands for a fee of USD 10 per accommodation, per stay.

How close is the airport from The Crossroads Hotel Westlands?

The closest major airport to The Crossroads Hotel Westlands is Nairobi (WIL-Wilson), which is 4.3 mi away (15 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.7 mi away (30-minute drive).

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 151 reviews
Rating 8 - Good. 43 out of 151 reviews
Rating 6 - Okay. 8 out of 151 reviews
Rating 4 - Poor. 7 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

TASHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't eat breakfast, but it was offered.
Stayed 7 nights in Jan 2026

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026

10/10 Excellent

Murani

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Crossroads Hotel. Friendly check-in staff and a clean room, with secure parking and AC included. The price was good for the area. The hotel lobby is on the 5th floor, and it’s very walkable to Sarit and around Westlands. I asked to move to a quieter room and the staff accommodated it right away. I didn’t have any meals, so I can’t comment on the food. Overall, a good experience.
Stayed 1 night in Dec 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025

10/10 Excellent

London

Stayed 1 night in Dec 2025

10/10 Excellent

Uzima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Lawrence

Stayed 1 night in Nov 2025

10/10 Excellent

wesley

Stayed 3 nights in Nov 2025

4/10 Poor

Nathan

Disliked: Amenities, property conditions & facilities
Poor cleanliness. Poor lighting outside. Elevators smell. Less agents to attend to customers. Had to change rooms because of loud music throughout the night coming from nearby establishment , maybe a club.
Stayed 1 night in Nov 2025

10/10 Excellent

gilles

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.
Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Everything about our stay was amazing. From check in to having to extend my stay 1 extra day. We had many questions and they went the extra mile to help. I truly was amazing at the Customer Service. And the room was perfect!!! Everything a person would need. So grateful
Stayed 1 night in Nov 2025

10/10 Excellent

FLORENCE

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stanley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and courteous. They offer a welcome drink of passion fruit drink. It's very refreshing especially after a long flight. Unlike other countries, Kenyans aren't pushy for tips, but tipping the staff makes them happy and appreciated. The rooms were clean. There are no fly screens in the windows, but we didn't feel that there were mosquitoes. The breakfast was excellent. If you arrive late, you will get the impression that the food is gone, but that's because instead of leaving the food in the container for a long time, they would rather make you a fresh batch. The have a complimentary service to look after you suitcases if you are going off for a safari or visiting another town for a few days. All in all, I was very pleased with my stay at Crossroads Hotel
The photo shows what I had collected. It is self served.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mukhtar

Stayed 1 night in Oct 2025

10/10 Excellent

Mukhtar

Stayed 1 night in Sep 2025

10/10 Excellent

Mansa

Stayed 2 nights in Sep 2025

10/10 Excellent

Kom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Misheck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025

8/10 Good

Jie

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: -hearty breakfast with range of hot and cold choices -convenient area -nice staff -rooms had thick curtains to block out sounds and light -linen and bed were in good condition -bedside lamps and outlets
Stayed 1 night in Aug 2025

8/10 Good

Misheck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025