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The Crossroads Hotel Westlands

3.0 star property
Hotel with free parking, near Nairobi National Museum
VIP Access

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Photo gallery for The Crossroads Hotel Westlands

Exterior
Terrace/patio
Meeting facility
1 bedroom, premium bedding, in-room safe, desk
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪10 min walk‬
  • Place, Nairobi National Museum
    ‪10 min walk‬
  • Place, Sarit Centre
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, premium bedding, in-room safe, desk

Superior Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Triple Room

1 bedroom, premium bedding, in-room safe, desk

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

1 bedroom, premium bedding, in-room safe, desk

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite

Executive Studio Suite | 1 bedroom, premium bedding, in-room safe, desk

Executive Studio Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | 1 bedroom, premium bedding, in-room safe, desk

Premium Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Nairobi

Located in Westlands, The Crossroads Hotel Westlands is a leisurely stroll from popular sights such as Nairobi National Museum and Sarit Centre. This 34-room, 3-star hotel welcomes guests with in-room amenities like electric kettles, Smart TVs, and TVs.

What's nearby

  • University of Nairobi - 10 min walk - 0.6 miles
  • Nairobi National Museum - 10 min walk - 0.6 miles
  • Sarit Centre - 15 min walk - 0.8 miles
  • Kenya National Theatre - 17 min walk - 0.9 miles
  • The Aga Khan University Hospital - 4 min drive - 1.6 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪YUNION KE - ‬2 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Cavalli @ The Manor - ‬5 min walk
  • ‪Myna - ‬3 min walk
  • ‪Cafe Villa Rosa - ‬5 min walk

About this property

The Crossroads Hotel Westlands

Hotel with free parking, near Nairobi National Museum
Guests of The Crossroads Hotel Westlands enjoy free WiFi in public areas, conference space, and laundry facilities. There's free parking, and an airport shuttle (available 24 hours) for USD 25 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage and concierge services.
43-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and slippers. Electric kettles, safes, and phones are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per accommodation, per stay
  • Dogs and cats only
  • 1 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: noon
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

What's there to do around The Crossroads Hotel Westlands?

This hotel is situated in Westlands within a short 13-minute walk of Nairobi National Museum and also 15 minutes on foot from Sarit Centre. You'll also find Kenya National Theatre and Oshwal Religious Centre less than a mile away.

Is parking available on site at The Crossroads Hotel Westlands?

Yes, self parking is offered for free at the hotel.

Does The Crossroads Hotel Westlands have a casino on the premises?

No, The Crossroads Hotel Westlands doesn't have a casino.

Will I find an indoor pool at The Crossroads Hotel Westlands?

No, there is no indoor pool at this hotel.

Is The Crossroads Hotel Westlands good for couples?

Amenities that appeal to couples at this hotel include premium bedding, a rainfall showerhead, and a smart TV.

Does The Crossroads Hotel Westlands have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Crossroads Hotel Westlands have a restaurant with a breakfast menu?

The Crossroads Hotel Westlands offers a full breakfast each morning for a surcharge though there is no restaurant.

Will The Crossroads Hotel Westlands allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Crossroads Hotel Westlands for a fee of USD 10 per accommodation, per stay.

Does The Crossroads Hotel Westlands have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Crossroads Hotel Westlands?

The closest major airport to The Crossroads Hotel Westlands is Nairobi (WIL-Wilson), which is 4.3 mi away (15 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.7 mi away (30-minute drive).

Are there rooms with balconies that I can book at The Crossroads Hotel Westlands?

No, at The Crossroads Hotel Westlands, there aren't any guestrooms that list a balcony.

Reviews

The Crossroads Hotel Westlands Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 63 out of 114 reviews
Rating 8 - Good. 39 out of 114 reviews
Rating 6 - Okay. 6 out of 114 reviews
Rating 4 - Poor. 5 out of 114 reviews
Rating 2 - Terrible. 1 out of 114 reviews

Reviews

8/10 Good

Jie

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: -hearty breakfast with range of hot and cold choices -convenient area -nice staff -rooms had thick curtains to block out sounds and light -linen and bed were in good condition -bedside lamps and outlets
Stayed 1 night in Aug 2025

8/10 Good

Misheck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Rosette, Brussels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room and clean. Hotel reception is on 5th floor. It was a saturday night and there seems to be a nught club close by with kiud music all night. Couldn't sleep
Stayed 1 night in Jul 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would always visit when im in Nairobi.
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very close to the Airport and also close to Parklands where I had business. It was also very quiet making sleep easy
Stayed 1 night in Jul 2025

10/10 Excellent

Sybil M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️
Stayed 1 night in Jun 2025

10/10 Excellent

Sybil M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just as it appeared in the booking site, our stay was pleasant and everyone was friendly. I will stay here again and recommend for families. 😊
Stayed 1 night in Jun 2025

10/10 Excellent

ronald

Stayed 1 night in Apr 2025

4/10 Poor

Hamoud Awdah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no drinking water in the room and when I asked for it they didn't bring enough and argued about price Reception refused to give any discount although i am their customer for many times
Stayed 1 night in Apr 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff did a really great job housekeeping was always on the ball. The breakfast is definitely worth the investment Great way to start a day with areally nice selection. Depending on the activities you have planned the convenience of the location will make a big difference. For me it was quite a bit of travel to try to get out to any of the Safari and interactivities. But any of the Ubers was quick to take care of that.
Stayed 9 nights in Mar 2025

8/10 Good

Misheck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2025

10/10 Excellent

Zewelanji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience--the staff were friendly and very responsive to our needs. The room was excellent--a lot of space, a great view and lots of amenities. The complementary drink was also a nice touch! The surrounding area provides lot of entertainment and shopping options.
Stayed 1 night in Feb 2025

8/10 Good

Anne Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and centrally located hotel in Westlands

Well-located in Westlands, close to an several banks/ATMs, the best Indian restaurant in Nairobi (Haandi) and a close uber-drive to the CBD. We also loved looking around the Sarit center, which was close by and had excellent food and drinks on their rooftop. The hotel was clean and had a good bar where we could enjoy a beer or a coffee in the morning while looking out over Westlands and beyond. The one minus was a bit of a musty odor, which luckily was very slight. Martin at the entrance of the building was very helpful with getting us an uber and came to work early the next day to help us get an Uber to the airport. I would highly recommend this hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The only complaint would be the breakfast buffet was not great. They had pancakes but no butter or syrup for them.
Stayed 4 nights in Jan 2025

10/10 Excellent

mads

Stayed 3 nights in Jan 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place. good value
Stayed 2 nights in Feb 2025

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 1 night in Jan 2025

8/10 Good

Ahmed

Stayed 4 nights in Nov 2024

8/10 Good

Karlie, Whitehorse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop, clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Stay

I had an amazing Time and the staff were so great. Would absolutely recommend. Totally worth it
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2024