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Novotel Nairobi Westlands

5.0 star property

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Lobby
Presidential Suite, 3 Bedrooms, Kitchenette | Premium bedding, down comforters, pillowtop beds, minibar
Breakfast, lunch, dinner served; Italian cuisine
2 bars/lounges, rooftop bar
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Place, Westgate Shopping Mall
    ‪3 min walk‬
  • Place, Nairobi Education Centre - Animal Orphanage
    ‪3 min walk‬
  • Place, Sarit Centre
    ‪5 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 Bedroom (King bed)

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom (King bed)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 861 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Nairobi

Located in Spring Valley within a short walk of Sarit Centre, Novotel Nairobi Westlands is within a few miles (5 km) of other popular sights such as The Aga Khan University Hospital. This 5-star hotel has 347 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Westgate Shopping Mall - 3 min walk - 0.2 miles
  • Nairobi Education Centre - Animal Orphanage - 3 min walk - 0.2 miles
  • Sarit Centre - 5 min walk - 0.3 miles
  • Oshwal Religious Centre - 10 min walk - 0.6 miles
  • UNHCR Kenya - 12 min walk - 0.6 miles

Getting around

  • Syokimau Station - 31 min drive
  • Nairobi (WIL-Wilson) - 21 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪Sacred Mill Coffee Roasters - ‬6 min walk
  • ‪Fonda's Taqueria Westlands - ‬6 min walk
  • ‪Alloy - ‬9 min walk

About this property

Novotel Nairobi Westlands

Built in 2024, the brand new Novotel Nairobi Westlands features a full-service spa, an outdoor pool, and a 24-hour gym. You can put free valet parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with access to locker space, concierge services, and securing valuables. Other amenities at this luxury hotel include a steam room, a rooftop terrace, and free WiFi in public areas.
32-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include sitting areas, minibars, and coffee makers. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Hyatt Place Nairobi Westlands
Highridge
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.6 out of 10, Exceptional, 88 reviews
$133 nightly
The price is $155
Apr 19 - Apr 20
Total with taxes and fees
Hyatt Place Nairobi Westlands

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
  • Dogs and cats only

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Are free cancellation options available at Novotel Nairobi Westlands?

Novotel Nairobi Westlands provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Nairobi Westlands?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Novotel Nairobi Westlands on Apr 18, 2026 start from $150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Novotel Nairobi Westlands?

This hotel is situated in Spring Valley within a 10-minute walk of Westgate Shopping Mall and Sarit Centre. You'll also find Nairobi National Museum and Uhuru Park within a short drive.

Is parking available on site at Novotel Nairobi Westlands?

Yes, secured valet parking is offered for free at the hotel.

Is a spa located at Novotel Nairobi Westlands?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does Novotel Nairobi Westlands have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and a poolside bar at this hotel.

Does Novotel Nairobi Westlands include a casino on the premises?

No, Novotel Nairobi Westlands doesn't have a casino.

Is there an indoor pool at Novotel Nairobi Westlands?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 7:00 PM.

Is Novotel Nairobi Westlands good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Novotel Nairobi Westlands?

No, but this hotel does have a steam room.

Does Novotel Nairobi Westlands feature a restaurant that includes a breakfast menu?

Yes, Novotel Nairobi Westlands serves a full breakfast for a surcharge each morning at Gemma's Kitchen & Bar.

Does Novotel Nairobi Westlands allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Novotel Nairobi Westlands for a fee of USD 20 per pet, per night.

Are there connecting rooms at Novotel Nairobi Westlands?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Nairobi Westlands?

The closest major airport to Novotel Nairobi Westlands is Nairobi (WIL-Wilson), which is 5.5 mi away (21 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.9 mi away (34-minute drive).

Are there rooms with balconies that I can book at Novotel Nairobi Westlands?

No, you won't find guestrooms with balconies at Novotel Nairobi Westlands.

Novotel Nairobi Westlands Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 130 reviews
Rating 8 - Good. 21 out of 130 reviews
Rating 6 - Okay. 7 out of 130 reviews
Rating 4 - Poor. 2 out of 130 reviews
Rating 2 - Terrible. 0 out of 130 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ahsan

Ok
Stayed 1 night in Jan 2026

8/10 Good

Zahra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a trekking was very quick and efficient.We did not stay for breakfast.The only complaint I had is that the shower was actually cold! We had a very early morning flight, and I jumped in the shower at 3am and it was freezing cold!
Stayed 1 night in Dec 2025

10/10 Excellent

Upendra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Stayed 6 nights in Dec 2025

10/10 Excellent

Johnson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home. Excellent value for money
Stayed 3 nights in Dec 2025

6/10 Okay

carolyne

Stayed 2 nights in Dec 2025

10/10 Excellent

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Stayed 8 nights in Dec 2025

10/10 Excellent

Halima Naira

Stayed 1 night in Dec 2025

10/10 Excellent

Abbas

Business traveler
Liked: Cleanliness, staff & service, amenities
Great room, seamless service and highly responsive staff.
Stayed 5 nights in Dec 2025

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities
My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym
Stayed 8 nights in Dec 2025

8/10 Good

Anathi

Liked: Cleanliness, staff & service, amenities
Amenities and staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, very quiet.
Stayed 12 nights in Nov 2025

10/10 Excellent

HECTOR

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 5 nights in Nov 2025

6/10 Okay

Rhoda

Liked: Amenities
Disliked: Cleanliness
Staff was great. Our first room had a weird smell but then they changed us to another room Asap.
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter Munene

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent service, great staff and good location.
Stayed 9 nights in Oct 2025

8/10 Good

Saion

Stayed 1 night in Aug 2025

10/10 Excellent

Nicolas

The
Stayed 2 nights in Nov 2025

10/10 Excellent

Charles

Stayed 2 nights in Oct 2025

10/10 Excellent

Yadasa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nairobi as a base for touring the city and/or a stop before or after safari.
Stayed 2 nights in Sep 2025

10/10 Excellent

Monojeet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!
Stayed 1 night in Oct 2025

8/10 Good

Guleid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel
Stayed 1 night in Oct 2025

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was horrible, clerk only paid attention to White looking clients, did not even realise i was booked and paid for 3 days!!!, more training in hospitality would help.Security staff overzealous, creepy and asking so many personal questions , not professional at all
Stayed 3 nights in Jun 2025

10/10 Excellent

EMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and kind. Gym is fantastic! Great breakfast and good food overall.
Stayed 4 nights in Aug 2025