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Novotel Nairobi Westlands

5.0 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Novotel Nairobi Westlands

2 bars/lounges, rooftop bar
Couples treatment rooms, steam room, body treatments, aromatherapy
1 bedroom, premium bedding, down comforters, pillowtop beds
Breakfast, lunch, dinner served; Italian cuisine
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Spa

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Place, Sarit Centre
    ‪7 min walk‬
  • Place, The Aga Khan University Hospital
    ‪5 min drive‬
  • Place, United Nations Office at Nairobi
    ‪7 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom (King bed)

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom (King bed)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Nairobi

Located in Spring Valley within a short walk of Sarit Centre, Novotel Nairobi Westlands is within a few miles (5 km) of other popular sights such as The Aga Khan University Hospital. This 5-star hotel has 347 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Sarit Centre - 7 min walk - 0.4 miles
  • The Aga Khan University Hospital - 5 min drive - 2.1 miles
  • Kenyatta International Convention Centre - 6 min drive - 3.5 miles
  • Village Market - 6 min drive - 2.8 miles
  • United Nations Office at Nairobi - 7 min drive - 3.0 miles

Getting around

  • Syokimau Station - 31 min drive
  • Nairobi (WIL-Wilson) - 21 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Sacred Mill Coffee Roasters - ‬6 min walk
  • ‪Artcaffe - ‬4 min walk
  • ‪Fonda's Taqueria Westlands - ‬6 min walk
  • ‪Spring Valley Café - ‬4 min walk

About this property

Novotel Nairobi Westlands

Luxury hotel with a full-service spa and free valet parking
Built in 2024, the brand new Novotel Nairobi Westlands features a full-service spa, an outdoor pool, and a 24-hour gym. You can put free valet parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and access to locker space. Other amenities at this luxury hotel include a steam room, a rooftop terrace, and free WiFi in public areas.
32-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include sitting areas, minibars, and coffee makers. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Hyatt Regency Nairobi Westlands
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 70 reviews
$177 nightly
The price is $207
Nov 15 - Nov 16
Total with taxes and fees
Hyatt Regency Nairobi Westlands

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
  • Dogs and cats only

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Are free cancellation options available at Novotel Nairobi Westlands?

Novotel Nairobi Westlands provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Novotel Nairobi Westlands?

This hotel is situated in Spring Valley within a 10-minute walk of Sarit Centre and Westgate Shopping Mall. You'll also find Nairobi National Museum and Uhuru Park within a short drive.

Will I be able to park at Novotel Nairobi Westlands?

Yes, secured valet parking is offered for free at the hotel.

Is a spa located at Novotel Nairobi Westlands?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does Novotel Nairobi Westlands include a casino on the premises?

No, Novotel Nairobi Westlands doesn't have a casino.

Is there an indoor pool at Novotel Nairobi Westlands?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 7:00 PM.

What amenities will couples enjoy at Novotel Nairobi Westlands?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at Novotel Nairobi Westlands?

No, but this hotel does have a steam room.

Does Novotel Nairobi Westlands feature a restaurant that includes a breakfast menu?

Yes, Novotel Nairobi Westlands serves a full breakfast for a surcharge each morning at Gemma's Kitchen & Bar.

Does Novotel Nairobi Westlands allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Novotel Nairobi Westlands for a fee of USD 20 per pet, per night.

Does Novotel Nairobi Westlands have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Nairobi Westlands?

The closest major airport to Novotel Nairobi Westlands is Nairobi (WIL-Wilson), which is 5.5 mi away (21 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.9 mi away (34-minute drive).

Are there rooms with balconies that I can book at Novotel Nairobi Westlands?

No, there aren't any guestrooms with balconies at Novotel Nairobi Westlands.

Reviews

Novotel Nairobi Westlands Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 78 out of 93 reviews
Rating 8 - Good. 13 out of 93 reviews
Rating 6 - Okay. 1 out of 93 reviews
Rating 4 - Poor. 1 out of 93 reviews
Rating 2 - Terrible. 0 out of 93 reviews

Reviews

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have thoroughly enjoyed my stay and recommend this hotel! The staff was extremely friendly and accomodating. They made me feel very welcome. There are many security measures to ensure guest safety. The cleanliness is also very good. The breakfast has many options for all tastes. The Indian resturant is also very lovely with a fantastic view. Robinson and Joseph where very nice as well!
Stayed 2 nights in Jul 2025

10/10 Excellent

Bert, Brooklyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect nice view and the staff was top tier. Very accomodating .
Stayed 3 nights in Jun 2025

10/10 Excellent

Craig, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 7 nights in Jun 2025

10/10 Excellent

mourade

Liked: Cleanliness, amenities, property conditions & facilities
Great value for the price asked.
Stayed 7 nights in Jun 2025

8/10 Good

C Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Keena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Location is great. Security is impressive. The breakfast was good but very overpriced! Do not recommend you add the breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Olaf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dion

Stayed 6 nights in Jun 2025

10/10 Excellent

DAJUAANDA

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shacazia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Phillip G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel next to where I needed to be.
Stayed 8 nights in Jun 2025

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pretty nice decent hotel and we appreciated the warm welcome with fresh orange juice and warm towels. That was very nice. Our room was beautiful and spacious. However, the hotel is not completely done with construction at the top levels so that was a little weird to see and the room service could be better, but generally speaking the folks we encountered were really sweet and kind and the hotel is quite lovely so we would definitely return in the future.
Stayed 3 nights in Jun 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah Lee, Lake worth

Stayed 2 nights in Jun 2025

10/10 Excellent

Hardip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2025

10/10 Excellent

Ian

Stayed 3 nights in May 2025

10/10 Excellent

Etienne

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An oasis

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
Stayed 3 nights in May 2025

10/10 Excellent

Aleksi

Stayed 5 nights in May 2025

10/10 Excellent

Yasmina

Stayed 2 nights in May 2025

10/10 Excellent

Leah, Riverdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, food, and accessibility!
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food. Nice gym, comfortable beds.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Apr 2025