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Hotel Troy Nairobi

3.0 star property

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Photo gallery for Hotel Troy Nairobi

Front of property
A large bed with white linens, wooden paneling on the walls, and a canopy.
A long table set outdoors with clear chairs, white tablecloth, and floral centerpieces.
A rustic outdoor dining area with wooden tables, golden bowls, and glassware.
A building with a red facade, a covered patio area, and a sign indicating 'KARIS'.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Business services
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
73 Magadi Road, Nairobi, 00509
  • Place, Nairobi National Park
    ‪1 min walk‬
  • Place, Galleria Shopping Mall
    ‪3 min drive‬
  • Place, Bomas of Kenya
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View | In-room safe, blackout drapes, WiFi, bed sheets

Executive Suite, 1 King Bed, Garden View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A room with two wooden beds, each with white bedding and a wooden headboard. There is a wooden nightstand between the beds, and a red patterned rug on the floor.

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

A room with two wooden beds, each with white bedding and a wooden headboard. There is a wooden nightstand between the beds, and a red patterned rug on the floor.

Family Cottage, 2 Bedrooms, Garden View

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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Restaurant

The Social House Nairobi, a Preferred Lifestyle Hotel

Nairobi
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 144 reviews
$188 nightly
The price is $222
Jul 8 - Jul 9
Total with taxes and fees
The Social House Nairobi, a Preferred Lifestyle Hotel

About the neighborhood

Nairobi

Located in Karen, Hotel Troy Nairobi is adjacent to Nairobi National Park and within a mile (2 km) of other popular sights like Bomas of Kenya. This 3-star hotel has 24 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a conference center.

What's nearby

  • Nairobi National Park - 1 min walk - 0.1 miles
  • Galleria Shopping Mall - 3 min drive - 1.4 miles
  • Bomas of Kenya - 3 min drive - 1.6 miles
  • Giraffe Centre - 7 min drive - 3.2 miles
  • Karen Blixen Museum - 10 min drive - 4.6 miles

Getting around

  • Syokimau Station - 21 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 23 min drive

Restaurants

  • ‪Subway - ‬19 min walk
  • ‪Java House - ‬19 min walk
  • ‪Karen Hunters One Stop Centre - ‬5 min drive
  • ‪Rib Racks Bbq - ‬4 min drive
  • ‪Art Caffé - ‬19 min walk

About this property

Hotel Troy Nairobi

Hotel Troy Nairobi features an outdoor pool, a children's pool, and a conference center. For transportation, you can make use of an airport shuttle for a fee, as well as a shopping center shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a terrace, and laundry facilities.
LCD TVs come with digital channels. Bathrooms offer free toiletries and slippers. Electric kettles, fans, and safes are also standard. Private bathrooms are not ensuite.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Fan
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 3 2026 to July 1 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 11:00 AM—-11:30 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 6 PM.
  • There are no elevators.

Property is also known as

Hotel Troy
Hotel Troy Nairobi
Troy Hotel Nairobi
Troy Nairobi
Hotel Troy Nairobi Hotel
Hotel Troy Nairobi Nairobi
Hotel Troy Nairobi Hotel Nairobi

Frequently asked questions

Is a free cancellation option available at Hotel Troy Nairobi?

Hotel Troy Nairobi offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see around Hotel Troy Nairobi?

This hotel is situated in Karen, just steps from Nairobi National Park. You'll also find Bomas of Kenya and Karen Blixen Coffee Garden and Cottages within a short drive.

Will I be able to park at Hotel Troy Nairobi?

No, there isn't parking at this hotel.

Does Hotel Troy Nairobi include a casino at the property?

No, Hotel Troy Nairobi doesn't have a casino.

Will I find an indoor pool at Hotel Troy Nairobi?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 6 PM.

Is Hotel Troy Nairobi a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Hotel Troy Nairobi have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Troy Nairobi have a restaurant with a breakfast menu?

No, Hotel Troy Nairobi doesn't have a restaurant that serves breakfast.

Will Hotel Troy Nairobi allow pets to stay free of charge?

No, pets aren't allowed at Hotel Troy Nairobi.

Does Hotel Troy Nairobi have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Troy Nairobi?

The closest major airport to Hotel Troy Nairobi is Nairobi (WIL-Wilson), which is 5.5 mi away (18 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 14.4 mi away (23-minute drive).

Can I book a room with a balcony at Hotel Troy Nairobi?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy garden views.

Does Hotel Troy Nairobi have a wedding venue on site?

Take advantage of the wedding venue at Hotel Troy Nairobi if you plan to say "I do" during your trip.

Hotel Troy Nairobi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 133 reviews
Rating 8 - Good. 41 out of 133 reviews
Rating 6 - Okay. 21 out of 133 reviews
Rating 4 - Poor. 10 out of 133 reviews
Rating 2 - Terrible. 10 out of 133 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Donna

Disliked: Amenities, property conditions & facilities
This could be a really cute place, but it is in desperate need of an upgrade in the bathrooms and grounds. The beds are extremely firm. Staff was great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel nr Galleria Shopping Centre & Karen

Very friendly and helpful staff. Great breakfast. Good wifi. Very comfortable rooms. The hotel would have received a 5 for rooms too, except at the shower's water pressure was very low.
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Nairobi, where I was picked up by a staff from hotel. Stayed at the Troy hotel for two weeks. I had plenty of dishes to choose from. The staff checked on me to make sure I was comfortable. I was greeted going out and coming in. I was asked what would I like for breakfast the next morning. This experience was delightful being a single traveler. I recommend Troy hotel. It gave a family friendly atmosphere.
Stayed 12 nights in Jul 2025
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

selly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Virginie

Liked: Cleanliness
Disliked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

selly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.
Stayed 8 nights in Mar 2025
Verified

6/10 Okay

Helen

Liked: Cleanliness
Disliked: Property conditions & facilities

Just an average hotel

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for tucked away relaxing stay

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service at Troy hotel

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Khipani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely stay

Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.
Stayed 5 nights in Feb 2020
Verified

8/10 Good

susan diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, helpful staff

Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen
Stayed 7 nights in Jan 2020
Verified

6/10 Okay

Fredrik

Liked: Staff & service

Trevligt familjehotell

Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort

Supert hotell til jobb og ferie

Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Josette

Liked: Staff & service
Disliked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hope to return!
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel is amazing and so kind. Location is good, close to the beach, but also supermarkets. Would come back for sure.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service

Super service og kjempehyggelig betjening

Hyggelig lite hotell, med en fantastisk flott service. Du blir virkelig tatt vare på. Anbefales
Stayed 7 nights in Jun 2019