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Mercure Nairobi Upper Hill

4.0 star property

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Photo gallery for Mercure Nairobi Upper Hill

A multi-story hotel with a modern design, featuring a prominent vertical sign, a rooftop terrace, and a surrounding urban landscape.
A gym with exercise equipment, a treadmill, and large windows.
Exterior
Pool
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Place, Uhuru Park
    ‪15 min walk‬
  • Place, Kenya Railway Golf Club
    ‪18 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Nairobi

Located in Upper Hill, Mercure Nairobi Upper Hill is within a mile (2 km) of sights such as Uhuru Park and Kenya Railway Golf Club. This 44-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Uhuru Park - 15 min walk - 0.8 miles
  • Kenya Railway Golf Club - 18 min walk - 1.0 mile
  • Nyayo National Stadium - 20 min walk - 1.1 miles
  • Kenyatta International Convention Centre - 3 min drive - 1.6 miles
  • City Square - 3 min drive - 1.6 miles

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 26 min drive

Restaurants

  • ‪Ssence By Paramount - ‬16 min walk
  • ‪Dala lounge and grill - ‬14 min walk
  • ‪friends bar and restaurant - ‬16 min walk
  • ‪The Chop House - ‬15 min walk
  • ‪Humidor Bar & Lounge - ‬9 min walk

About this property

Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill features free WiFi in public areas, meeting rooms, and conference space. There's free parking, and an airport shuttle (available 24 hours) for USD 35 per person one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include laundry facilities, a porter/bellhop, and a hair salon.
42-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Refrigerators, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person
  • A restaurant

Restaurants on site

  • Kahawa restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (47 inch wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 3740 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 30 per person
  • Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)
  • Rollaway bed fee: USD 3740 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 2 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Is free cancellation available at Mercure Nairobi Upper Hill?

Mercure Nairobi Upper Hill provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Nairobi Upper Hill?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on Jul 17, 2026 start from $128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Mercure Nairobi Upper Hill?

This hotel is situated in Upper Hill within a short 17-minute walk of Uhuru Park and also 19 minutes on foot from Kenya Railway Golf Club. You'll also find Yaya Centre and City Square within a short drive.

Is parking available on site at Mercure Nairobi Upper Hill?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Mercure Nairobi Upper Hill have a casino on the premises?

No, Mercure Nairobi Upper Hill doesn't have a casino.

Will I find an indoor pool at Mercure Nairobi Upper Hill?

No, there is no indoor pool at this hotel.

Is Mercure Nairobi Upper Hill a good place to stay for couples?

Couples will appreciate amenities at this hotel, including 24-hour room service and a minibar in each guestroom, and some feature bay view.

Are there hot tubs at Mercure Nairobi Upper Hill?

No, this hotel doesn't have a spa tub.

Does Mercure Nairobi Upper Hill have a restaurant that serves breakfast?

Yes, Mercure Nairobi Upper Hill serves buffet breakfast for a surcharge each morning at Kahawa restaurant.

Does Mercure Nairobi Upper Hill allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Nairobi Upper Hill.

Are there connecting rooms at Mercure Nairobi Upper Hill?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Mercure Nairobi Upper Hill?

The closest major airport to Mercure Nairobi Upper Hill is Nairobi (WIL-Wilson), which is 2.4 mi away (9 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 10.2 mi away (26-minute drive).

Are there rooms with balconies that I can book at Mercure Nairobi Upper Hill?

No, there aren't any guestrooms at Mercure Nairobi Upper Hill that offer a balcony.

Mercure Nairobi Upper Hill Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 188 reviews
Rating 8 - Good. 59 out of 188 reviews
Rating 6 - Okay. 10 out of 188 reviews
Rating 4 - Poor. 8 out of 188 reviews
Rating 2 - Terrible. 5 out of 188 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

lucio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located staff amazing helpful and freindly
Stayed 5 nights in Nov 2025
Verified

8/10 Good

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness is top Staff very friendly Customer care is 100%
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

It was great.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Joan

Liked: Amenities
Josephine and Oscar were standouts. The service was universally professional and warm. Nice job.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second house in Kenya

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Jayne

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Stayed 1 night in Jul 2025
Verified

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

richard

Its ok
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Kyss

Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Hans Jürg

Liked: Cleanliness, amenities, property conditions & facilities
Gutes Hotel nähe Flughäfen
Stayed 1 night in Jan 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
Stayed 7 nights in Jul 2024
Verified

4/10 Poor

Ranjit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022
Verified

4/10 Poor

Harvey

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno
Stayed 1 night in Jan 2020
Verified

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort

Club lounge in Nairobi - staffer most miserable

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nairobi stay - July 2019

The bed was sagging and the TV channels were cutting off
Stayed 1 night in Jul 2019
Verified

4/10 Poor

CN

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air condition not working in my room. Planned for a isolated weekend
Stayed 2 nights in Mar 2019