I recently stayed at a Marriott property and had mixed feelings about the experience, warranting a two-star review. The facility itself was impressive—clean, modern, and well-maintained, with great amenities that made the stay visually appealing and comfortable. However, the customer service was substandard and left much to be desired. The staff seemed disinterested and unhelpful, often taking too long to address basic requests, and still got it wrong. To top it off, I was hit with an unreasonable overcharge on my bill that wasn’t clearly explained, and resolving it felt like pulling teeth. While the property itself is top-notch, the poor service and unexpected charges significantly detracted from the overall experience. Marriott needs to step up their customer service game to match the quality of their facilities.