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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with free parking, in the vicinity of Palo Alto VA Hospital

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Lobby
Fitness facility
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, Rengstorff Park
    ‪8 min walk‬
  • Place, San Antonio Shopping Center
    ‪10 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

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About the neighborhood

Mountain View

Located in North Los Altos, SureStay Plus Hotel by Best Western Mountain View is 2.5 mi (4.1 km) from Palo Alto VA Hospital and within a 10-minute drive of other popular attractions like Shoreline Amphitheatre. This 71-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • San Andreas Fault Trail - 2 min walk - 0.1 miles
  • Rengstorff Park - 8 min walk - 0.5 miles
  • San Antonio Shopping Center - 10 min walk - 0.5 miles
  • Mountain View Center for the Performing Arts - 3 min drive - 1.6 miles
  • Los Altos History Museum - 5 min drive - 1.6 miles

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 25 min drive

Restaurants

  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪Boba Bliss - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Starbucks - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Suburban hotel with free parking, in the vicinity of Palo Alto VA Hospital
At SureStay Plus Hotel by Best Western Mountain View, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include fireplaces, coffee makers, and free newspapers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per accommodation, per day
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 01 to October 31.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

What's there to see within easy reach of SureStay Plus Hotel by Best Western Mountain View?

This hotel is situated in North Los Altos, just steps from Silicon Valley and San Andreas Fault Trail. You'll also find Shoreline Amphitheatre and Stanford Stadium within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on Feb 18, 2026 start from $148.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Mountain View?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Mountain View feature a casino?

No, SureStay Plus Hotel by Best Western Mountain View doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Mountain View?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 7:00 AM and 10:00 PM and the seasonal pool will be open from May 01 until October 31.

What amenities will couples enjoy at SureStay Plus Hotel by Best Western Mountain View?

Couples staying at this hotel will appreciate amenities like a fireplace as well as an outdoor pool and free breakfast.

Are there hot tubs at SureStay Plus Hotel by Best Western Mountain View?

Yes, guests can enjoy a spa tub at this hotel.

Does SureStay Plus Hotel by Best Western Mountain View feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Mountain View offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Mountain View allow pets to stay for free?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Mountain View for a fee of USD 30 per accommodation, per day.

Does SureStay Plus Hotel by Best Western Mountain View have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Mountain View?

The closest major airport to SureStay Plus Hotel by Best Western Mountain View is Norman Y. Mineta San Jose Intl. Airport (SJC), which is 13.1 mi away (25 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 13.8 mi away (25-minute drive).

Are there rooms with balconies at SureStay Plus Hotel by Best Western Mountain View?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Mountain View.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 244 out of 971 reviews
Rating 8 - Good. 326 out of 971 reviews
Rating 6 - Okay. 212 out of 971 reviews
Rating 4 - Poor. 115 out of 971 reviews
Rating 2 - Terrible. 74 out of 971 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities
Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

8/10 Good

BRANDON

Stayed 5 nights in Oct 2025

10/10 Excellent

Angielyn

Traveled with family
Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Cami

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian, Dover

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Itzel

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

10/10 Excellent

Nina, Sacramento

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Claire

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Jill-ann

Traveled with family
Disliked: Staff & service, property conditions & facilities
Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.
Stayed 2 nights in Oct 2025

2/10 Terrible

Toni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty, bathroom was covered in ants and the shower left puddles on the bathroom floor after I showered. By bed sheets had holes in it.
Stayed 1 night in Sep 2025

10/10 Excellent

Hye

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.
Stayed 1 night in Oct 2025

8/10 Good

Marco

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, good value, friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience staying here.
Stayed 1 night in Sep 2025

10/10 Excellent

Delia

Stayed 3 nights in Sep 2025

6/10 Okay

De

Stayed 1 night in Sep 2025

6/10 Okay

Sanford

Liked: Cleanliness, room comfort

Comfortable and the price was great but . . .

Clean comfortable room. Easy check-in and check-out. Good parking. We did not feel safe, though. On two occasions (one at 2 PM and one at 9 PM) someone kept trying to insert a key into our door as if trying to get in. That was very unsettling. At about 11 PM there were loud banging noises either on the door of the room next to ours. We reported all of these incidents to the front desk but there is, obviously, little they can do about this given the 2-story, open walkway design of the hotel. A gated entry to the parking lot and entrance would be the only reasonable solution.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

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