2/10 Terrible
Margaret
Traveled with partner
Jun 22, 2025
Disliked: Cleanliness
We booked this room specifically for the in-room jacuzzi. The night we arrived, only the jets on one side of the jacuzzi worked. When we attempted to use the tub again in the morning, the jets didn't work at all.
There were a lot of tiny dead bugs on the floor next to the jacuzzi tub and a couple inside the tub. We felt the need to wipe down the inside of the tub before we used it.
There was also a bottle from previous guests, that had exploded in the freezer portion of the mini-fridge in our room.
It didn't seem like the room had been cleaned very well before we arrived.
We informed the front desk of these concerns on our departure. The gal working the desk said we should have come to them and they would have helped with the jacuzzi (which was noted on the tub instructions in the room as well), but if this is an amenity they are offering to their guests, then the jacuzzi should be in working order without the expectation that we'll need to have the staff enter our room during our stay, to attempt to get the tub working properly.
After we informed them of the jacuzzi issue, the bugs, and the exploded bottle, they just gave us an awkward apology. Between the note on the instructions and the comment from the gal at the desk, I get the feeling they were already aware of the issue with the tub.
They didn't offer a discount or anything to rectify the uncleanliness of the room or the dysfunctional tub.
We will likely book elsewhere in the future.
Margaret
Stayed 1 night in Jun 2025