6/10 Okay
Helen, Chicago
Business traveler
May 1, 2025
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
First the good - the property is located across the street from Chapultepec Park. You have to walk along a very busy street to get to an entrance, but once inside, walking in the park is wonderful. The walk to the various museums is about 30 minutes, or less.
Also good- the rooms are incredibly spacious. The decor is old fashioned English, not to my taste, but it was reasonably functional.
Now the not good:
The bed was super hard and I found it very uncomfortable.
The room seemed clean on first look, but there was a lot of dirt. The maid, put in some elbow grease at my request and was able to clean a sticky mess after I convinced her that it wasn't a flaw in the table finish.
The small rugs by the bed side were filthy.
There's not much going on in the nearby residential area. I ate in the hotel restaurant and wasn't impressed.
This hotel aspires to luxury, but it would take a lot to achieve that.
The awful: The beautiful king rooms with a view of the park were unbearably noisy due to the relentless traffic, including big noisy trucks. I changed to an interior room, which was quiet and has a view into an interior courtyard. Better than the noise!!
Helen
Stayed 3 nights in Apr 2025