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Residencia Polanco

3.0 star property
Hotel with free breakfast, near Paseo de la Reforma

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Photo gallery for Residencia Polanco

Exterior
Deluxe Room (Preferential) | Private kitchen
30-inch TV with cable channels
Down comforters, pillowtop beds, blackout drapes, free WiFi
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200
  • Place, Avenida Presidente Masaryk
    ‪7 min walk‬
  • Place, Spanish Consulate General
    ‪12 min walk‬
  • Place, National Museum of Anthropology
    ‪17 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi

Standard Room, 1 King Bed

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferential Room

Preferential Room | Room amenity

Preferential Room

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Deluxe Room (Preferential) | Room amenity

Deluxe Room (Preferential)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mexico City

Located in Polanco, Residencia Polanco is within a mile (2 km) of popular sights such as Paseo de la Reforma and Auditorio Nacional. This 3-star hotel welcomes guests with 23 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Avenida Presidente Masaryk - 7 min walk - 0.4 miles
  • Embassy of Canada - 12 min walk - 0.7 miles
  • Spanish Consulate General - 12 min walk - 0.7 miles
  • National Museum of Anthropology - 17 min walk - 0.9 miles
  • Paseo de la Reforma - 19 min walk - 1.0 mile

Getting around

  • Polanco Station - 10 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪La Docena - ‬3 min walk
  • ‪Siembra Tortilleria - ‬1 min walk
  • ‪SiembraTortilleria/Comedor - ‬2 min walk
  • ‪La Posada del Sancho - ‬3 min walk
  • ‪Café Del Parque - ‬2 min walk

About this property

Residencia Polanco

Hotel with free breakfast, near Paseo de la Reforma
Guests of Residencia Polanco enjoy features like a gym, free WiFi in public areas, and express check-in. There's free parking, as well as an airport shuttle for a fee (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and laundry facilities.
30-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport down comforters and bathrooms offer free toiletries. Free local calls are also included.
Recreational amenities at the hotel include a fitness center.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • 24-hour roundtrip airport shuttle on request for a surcharge
    • Area shuttle (surcharge)
    • Free self parking on site

    Food and drink

    • Free breakfast available

    Things to do

    • Gym

    Family friendly

    • Laundry facilities
    • Living room

    Conveniences

    • 24-hour front desk
    • Free newspapers in lobby
    • Laundry facilities
    • Luggage storage

    Guest services

    • Concierge services
    • Dry cleaning/laundry service
    • Housekeeping (daily)
    • Tour and ticket assistance

    Accessibility

    • Elevator

    More

    • 1 building
    • 4 floors
    • Built in 1997
    • Smoking not allowed

    Room amenities

    Bedroom

    • Blackout drapes
    • Down comforter
    • Pillowtop mattress

    Bathroom

    • Bathtub or shower
    • Free toiletries
    • Hair dryer (on request)
    • Private bathroom
    • Towels provided

    Entertainment

    • 30-inch TV with cable channels

    Food and drink

    • Limited room service

    More

    • Free local calls
    • Living room
    • Phone

    Policies

    Check-in

    Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
    Express check-in available
    Minimum check-in age: 18

    Check-out

    Check-out before noon

    Special check-in instructions

    This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    The front desk is open daily from 7:00 AM - 11:00 PM
    Front desk staff will greet guests on arrival at the property
    This property doesn't offer after-hours check-in
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • This property doesn't allow pets

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    This property accepts credit cards; cash is not accepted
    Noise-free guestrooms cannot be guaranteed
    This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Check-in: 7:00 AM—-11:00 PM
    • Check-out: noon
    • Minimum check-in age: 18
    The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

    We should mention

    Details about charges, deposits, or other important information:

    • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
    • Charges for extra guests may apply and vary depending on the property's policy.
    • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
    • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
    • This property accepts credit cards. Cash is not accepted. 
    • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

    Additional information about polices, regulations, and more:

    • Registered guests are the only ones allowed in guestrooms.
    • Noise-free rooms can't be guaranteed.

    Property is also known as

    Residencia Hotel Polanco
    Residencia Polanco
    Residencia Polanco Hotel Mexico City
    Residencia Polanco Mexico City
    Residencia Polanco Hotel
    Residencia Polanco Hotel
    Residencia Polanco Mexico City
    Residencia Polanco Hotel Mexico City

    Frequently asked questions

    Are free cancellation options available at Residencia Polanco?

    Residencia Polanco provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

    What's there to do around Residencia Polanco?

    This hotel is situated in Polanco within a short 19-minute walk of Paseo de la Reforma and also 6 minutes on foot from Avenida Presidente Masaryk. You'll also find Angel of Independence Monument and Zócalo within a short drive.

    Is there parking available at Residencia Polanco?

    Yes, self parking is offered for free at the hotel.

    Does Residencia Polanco have a casino on the premises?

    No, Residencia Polanco doesn't have a casino.

    Is there an indoor pool at Residencia Polanco?

    No, there is no indoor pool at this hotel.

    What amenities will couples enjoy at Residencia Polanco?

    Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as free breakfast and concierge services.

    Are there hot tubs at Residencia Polanco?

    No, this hotel doesn't have a spa tub.

    Does Residencia Polanco have a restaurant with a breakfast menu?

    Residencia Polanco offers free breakfast though there is no restaurant.

    Does Residencia Polanco allow pets to stay free of charge?

    No, pets aren't allowed at Residencia Polanco.

    Does Residencia Polanco have connecting rooms?

    No, there aren't connecting guestrooms at this hotel.

    What is the closest airport to Residencia Polanco?

    The closest major airport to Residencia Polanco is Benito Juarez International Airport (MEX), which is 10.6 mi away (34 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 27.8 mi away (57-minute drive).

    Are there rooms with balconies at Residencia Polanco?

    Yes, some guestrooms at this hotel offer either a furnished lanai or a balcony.

    Reviews

    Residencia Polanco Reviews

    6.4

    7.0/10

    Cleanliness

    7.2/10

    Staff & service

    5.2/10

    Amenities

    6.0/10

    Property conditions & facilities
    Rating 10 - Excellent. 45 out of 301 reviews
    Rating 8 - Good. 84 out of 301 reviews
    Rating 6 - Okay. 87 out of 301 reviews
    Rating 4 - Poor. 52 out of 301 reviews
    Rating 2 - Terrible. 33 out of 301 reviews

    Reviews

    2/10 Terrible

    Anyonio, Mexico City

    Traveled with group
    This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
    Stayed 1 night in Oct 2020

    6/10 Okay

    Minda, Shelton

    Traveled with partner
    Liked: Cleanliness, staff & service
    Disliked: Amenities
    This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
    Stayed 1 night in Oct 2019

    8/10 Good

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 1 night in Jun 2019

    4/10 Poor

    LUIS

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Mixed views

    It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
    Stayed 4 nights in Apr 2019

    2/10 Terrible

    Verified traveler

    Stayed 4 nights in Apr 2019

    2/10 Terrible

    Shilo

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Do not stay here!

    This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
    Stayed 7 nights in Apr 2019

    2/10 Terrible

    Verified traveler

    Stayed 2 nights in Apr 2019

    10/10 Excellent

    Katan

    Liked: Cleanliness, staff & service, room comfort

    Spacious

    The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
    Stayed 1 night in Mar 2019

    6/10 Okay

    Verified traveler

    Business traveler, Traveled with partner
    Liked: Staff & service
    Disliked: Cleanliness, amenities
    Very nice area. You get what you pay for. No AC. Could be much cleaner.
    Stayed 3 nights in Mar 2019

    10/10 Excellent

    Verified traveler

    Traveled with family
    Liked: Cleanliness, staff & service, property conditions & facilities
    It gives you a home feel away from home, spacious studio look apartments. Great for families.
    Stayed 3 nights in Jan 2019

    8/10 Good

    Verified traveler

    Liked: Cleanliness, staff & service, amenities
    I like the service in breaskfast. I didn't like my tv only had 1 channel
    Stayed 4 nights in Dec 2018

    2/10 Terrible

    Toshiya

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 6 nights in Dec 2018

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 4 nights in Dec 2018

    8/10 Good

    Darrel

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great location for great price

    Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.
    Stayed 3 nights in Nov 2018

    4/10 Poor

    Verified traveler

    Liked: Staff & service
    Disliked: Cleanliness, room comfort
    There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.
    Stayed 1 night in Nov 2018

    6/10 Okay

    Melinda S

    Liked: Staff & service, room comfort

    Great service, so-so rooms.

    A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.
    Stayed 1 night in Oct 2018

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style
    Stayed 4 nights in Oct 2018

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great location, reasonable price, super friendly and helpful staff. I look forward to staying there again.
    Stayed 1 night in Oct 2018

    4/10 Poor

    Verified traveler

    Liked: Cleanliness, staff & service
    Disliked: Property conditions & facilities, room comfort
    Good location. Need renovation urgently.... Very old rooms
    Stayed 3 nights in Oct 2018

    6/10 Okay

    Ricardo

    Liked: Staff & service
    Disliked: Cleanliness, property conditions & facilities
    The hotel is ok but could be great if they were to pay more attention to cleanliness. Breakfast is poor, no choices and very dirty breakfast area.
    Stayed 1 night in Sep 2018

    2/10 Terrible

    Daniel Alfonso

    Disliked: Property conditions & facilities, room comfort
    Stayed 1 night in Sep 2018

    10/10 Excellent

    Hero

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 3 nights in Aug 2018

    8/10 Good

    Rachael

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Clean and comfy

    Great little spot for our one night in town. Central area and very friendly staff. Our room wasn't quite ready when we arrived, and the whole family came to help change the sheets and get the bathroom ready. The hotel itself is on the older side and a little shabby (we would have paid less for the same condition where we live, you're definitely paying for location) , but clean and comfortable. We would stay here again!

    10/10 Excellent

    Elmer

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Nice hotel and good location also
    Stayed 2 nights in Feb 2018

    10/10 Excellent

    Kent

    Liked: Cleanliness, staff & service, room comfort
    Stayed 5 nights in Jan 2018