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Hyatt House Mexico City/Santa Fe

4.0 star property
Hotel with free breakfast, a quick walk to Santa Fe Center Mall

Choose dates to view prices

Photo gallery for Hyatt House Mexico City/Santa Fe

Interior
Lobby
Serves breakfast, lunch, and dinner
View from room
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • Pet friendly

Explore the area

Map
Mexico City
  • Santa Fe Center Mall
    ‪9 min walk‬
  • Centro Medico ABC Santa Fe
    ‪10 min walk‬
  • Parque La Mexicana
    ‪14 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

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Room options

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed, Accessible (With Shower)

7.6 out of 10
Good
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

7.8 out of 10
Good
(7 reviews)
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed) | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

7.8 out of 10
Good
(7 reviews)
  • 592 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Mexico City

Located in Santa Fe, Hyatt House Mexico City/Santa Fe is within a 10-minute walk of popular sights such as Santa Fe Center Mall and Centro Medico ABC Santa Fe. This 119-room, 4-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Santa Fe Center Mall - 9 min walk - 0.5 miles
  • Centro Medico ABC Santa Fe - 10 min walk - 0.6 miles
  • Parque La Mexicana - 14 min walk - 0.8 miles
  • KidZania Santa Fe - 14 min walk - 0.8 miles
  • Expo Santa Fe Mexico - 2 min drive - 1.7 miles

Getting around

  • Santa Fé Station - 18 min walk
  • Mexico City Buenavista Station - 36 min drive
  • Benito Juarez International Airport (MEX) - 47 min drive

Restaurants

  • ‪El Diez - Santa Fe - ‬4 min walk
  • ‪Taquearte - ‬2 min walk
  • ‪El Japonez - ‬5 min walk
  • ‪Black Dog - ‬4 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Hyatt House Mexico City/Santa Fe

Hotel with free breakfast, a quick walk to Santa Fe Center Mall
At Hyatt House Mexico City/Santa Fe, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for MXN 275 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. IPod docks, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 275 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 20 to August 1:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per pet, per week
  • Dogs and cats only
  • 2 total (75 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 275 per night
  • Pet fee: MXN 1500 per pet, per week
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Frequently asked questions

Are free cancellation options available at Hyatt House Mexico City/Santa Fe?

Hyatt House Mexico City/Santa Fe offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt House Mexico City/Santa Fe?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Hyatt House Mexico City/Santa Fe on Jul 6, 2025 start from $96.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt House Mexico City/Santa Fe?

This hotel is situated in Santa Fe within a short 8-minute walk of Santa Fe Center Mall and also 16 minutes on foot from Parque La Mexicana. You'll also find Paseo de la Reforma and Paseo Interlomas within a short drive.

Will I be able to park at Hyatt House Mexico City/Santa Fe?

Yes, parking is offered for MXN 275 per night. Accessible parking is also available for guests.

Does Hyatt House Mexico City/Santa Fe include a casino?

No, Hyatt House Mexico City/Santa Fe doesn't have a casino.

Is there an indoor pool at Hyatt House Mexico City/Santa Fe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hyatt House Mexico City/Santa Fe good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hyatt House Mexico City/Santa Fe?

No, this hotel doesn't have a spa tub.

Does Hyatt House Mexico City/Santa Fe feature a restaurant that includes a breakfast menu?

Yes, Hyatt House Mexico City/Santa Fe serves free continental breakfast at H Bar each morning.

Does Hyatt House Mexico City/Santa Fe allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt House Mexico City/Santa Fe for a fee of MXN 1500 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hyatt House Mexico City/Santa Fe?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt House Mexico City/Santa Fe?

The closest major airport to Hyatt House Mexico City/Santa Fe is Benito Juarez International Airport (MEX), which is 16.7 mi away (47 minutes by car). Another top airport is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is located 27.4 mi away (41-minute drive).

Are there rooms with balconies at Hyatt House Mexico City/Santa Fe?

Yes, some guestrooms at Hyatt House Mexico City/Santa Fe offer a balcony and may feature city views.

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 974 reviews
Rating 8 - Good. 186 out of 974 reviews
Rating 6 - Okay. 70 out of 974 reviews
Rating 4 - Poor. 31 out of 974 reviews
Rating 2 - Terrible. 34 out of 974 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BERNARD

Stayed 1 night in May 2025

10/10 Excellent

isabel

Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Stayed 5 nights in Mar 2025

8/10 Good

Peng

Stayed 6 nights in Mar 2025

2/10 Terrible

Gabro

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I was treated horribly by mgr and admin staff Hyatt needs to take down their name here ! ,!,,
Stayed 1 night in Mar 2025

10/10 Excellent

Francisco J.

Stayed 2 nights in Mar 2025

8/10 Good

Cesar

Stayed 1 night in Mar 2025

10/10 Excellent

Alejandro, Miami

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property is clean, staff is great and breakfast is top-notch. A !
Stayed 3 nights in Feb 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 7 nights in Feb 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este es un muy buen hotel que está conectado con el hospital ABC de Santa Fe. La ubicación es muy conveniente, es muy limpio y con muy buen mantenimiento. Todo el staff es muy amable y busca solucionar las necesidades de los huéspedes. Tienen desayuno bufet pequeño pero muy bueno pues aunque pequeño, tienen de todo. Lo único donde les falla bastante es el el servicio y atención del personal del restaurante pues no son acomedidos ni serviciales. Todo lo demás es EXCELENTE!!
Stayed 15 nights in Jan 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice business hotel, not perfect.

Very nice, but a couple of issues. Hotel was kept rather cold, and it was difficult to control temperature in the room. But otherwise the room was very well equipped, with microwave, fridge etc. very comfortable as a whole. Food was a bit hit and miss. Some served rather cold and not terribly exciting.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ernesto, Albuquerque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property ij the past, never had a a better time, staff is very friendly and professional, facilities are exceptional, 24 hrs front desk always, i really enjoyed my stays here.
Stayed 5 nights in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
In general very good
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Hyatt
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin, Harwood Heights

Traveled with family
Liked: Amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service breakfast was good but need add more like pancakes,hash browns and pastries
Stayed 16 nights in Nov 2024

10/10 Excellent

Achint

Stayed 4 nights in Nov 2024

4/10 Poor

Santiago

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness

Cleanliness could be improved.

I have a very good sense of smell. I could tell they cleaned urine somewhere in the room, but there was still a sutil but very annoying and disgusting smell residue only noticeable from certain parts of the room.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Santa Fe
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel with friendly staff and good buffet breakfast, all the staff was helpful and nice, I was there with my mom because was near the hospital and the sales manager Nina Reyes was really helpful and kind same for Natalia an Jane the staff in the breakfast buffet and waitresses were very friendly and respectful the food it’s really good because goes beyond the usual menu you have in other hotels they have a lot options and is good menu compared to others hotels with the breakfast it’s included its clean and comfortable my only complaint was one of the elevator not working while my whole stay an the noise from construction or renovation I’m not sure what was happening about that but again Nina Reyes and the other staff was very helpful thank you
Stayed 1 night in Sep 2024

8/10 Good

klaus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service
Mucho ruido en nuestra habitación se escuchaba todo lo de la habitación de enseguida
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yamen

Stayed 2 nights in Aug 2024