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Hyatt House Mexico City/Santa Fe

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hyatt House Mexico City/Santa Fe

Interior
Premium bedding, down comforters, in-room safe, desk
Exterior
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Mexico City
  • Place, Santa Fe Center Mall
    ‪15 min walk‬
  • Place, Parque La Mexicana
    ‪3 min drive‬
  • Place, Ciudad de los Ninos
    ‪3 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

8.4 out of 10
Very good
(9 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

8.0 out of 10
Very good
(8 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (With Shower)

7.8 out of 10
Good
(10 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Mexico City

Located in Santa Fe, Hyatt House Mexico City/Santa Fe is within a 5-minute walk of Centro Medico ABC Santa Fe and within 15 minutes of other popular attractions like Santa Fe Center Mall. This 119-room, 4-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Santa Fe Center Mall - 15 min walk - 0.8 miles
  • Teatro Zentrika - 19 min walk - 1.0 mile
  • Parque La Mexicana - 3 min drive - 1.2 miles
  • Ciudad de los Ninos - 3 min drive - 1.4 miles
  • KidZania Santa Fe - 3 min drive - 1.4 miles

Getting around

  • Santa Fé Station - 4 min drive
  • Mexico City Buenavista Station - 18 min drive
  • Benito Juarez International Airport (MEX) - 54 min drive

Restaurants

  • ‪One o One - ‬9 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Taquería "Doña Mago - ‬3 min walk
  • ‪El Japonez - ‬7 min walk

About this property

Hyatt House Mexico City/Santa Fe

At Hyatt House Mexico City/Santa Fe, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for MXN 220 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. IPod docks, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 220 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 5 2025 to July 31 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 2200 per pet, per week
  • Dogs and cats only
  • 2 total (75 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 220 per day
  • Pet fee: MXN 2200 per pet, per week
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Frequently asked questions

Are free cancellation options available at Hyatt House Mexico City/Santa Fe?

Hyatt House Mexico City/Santa Fe offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt House Mexico City/Santa Fe?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Hyatt House Mexico City/Santa Fe on May 29, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt House Mexico City/Santa Fe?

This hotel is situated in Santa Fe within a short 15-minute walk of Santa Fe Center Mall and also 19 minutes on foot from Parque La Mexicana. You'll also find Ciudad de los Ninos and Teatro Zentrika less than a mile away.

Is there parking available at Hyatt House Mexico City/Santa Fe?

Yes, parking is offered for MXN 220 per day. Wheelchair-accessible parking is also available for guests.

Does Hyatt House Mexico City/Santa Fe include a casino?

No, Hyatt House Mexico City/Santa Fe doesn't have a casino.

Is there an indoor pool at Hyatt House Mexico City/Santa Fe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Note though that pool facilities will be unavailable from November 5 2025 until July 31 2026 (subject to change).

Is Hyatt House Mexico City/Santa Fe a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hyatt House Mexico City/Santa Fe?

No, this hotel doesn't have a spa tub.

Does Hyatt House Mexico City/Santa Fe feature a restaurant that includes a breakfast menu?

Yes, Hyatt House Mexico City/Santa Fe serves free continental breakfast at H Bar each morning.

Does Hyatt House Mexico City/Santa Fe allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt House Mexico City/Santa Fe for a fee of MXN 2200 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hyatt House Mexico City/Santa Fe?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hyatt House Mexico City/Santa Fe?

The closest major airport to Hyatt House Mexico City/Santa Fe is Benito Juarez International Airport (MEX), which is 16.8 mi away (54 minutes by car). Another top airport is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is located 25.8 mi away (42-minute drive).

Are there rooms with balconies at Hyatt House Mexico City/Santa Fe?

Yes, some guestrooms at Hyatt House Mexico City/Santa Fe offer a balcony and may feature city views.

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 703 out of 1000 reviews
Rating 8 - Good. 156 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don’t need more. Great service, location, spotless!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Great hotel!!
Stayed 7 nights in Jan 2026

8/10 Good

Gabriel, West Vancouver

Stayed 1 night in Oct 2025

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service
The room was very clean. The staff was excellent. The breakfast buffet was good. The shower water never got hot - it was warm. Certainly worth the price I paid. Solid, not luxury.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2026

10/10 Excellent

Allen M

Stayed 5 nights in Dec 2025

10/10 Excellent

Elda, olivos

Liked: Cleanliness, property conditions & facilities
Friendly and amazing staff Food is good but costumers service is amazing
Stayed 2 nights in Dec 2025

8/10 Good

Elizabeth

Stayed 1 night in Dec 2025

2/10 Terrible

Jaime Bermudez

Stayed 1 night in Dec 2025

10/10 Excellent

Tomás

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excelente ubicación, espacios y servicios, estuvimos hospedados aquí por varios días, debido a una intervención quirúrgica en el hospital que conecta con el hotel… todo excelente, el personal mostró empatía y en todo momento apoyo para algún requerimiento extra.
Stayed 9 nights in Dec 2025

8/10 Good

Phillip

Stayed 4 nights in Dec 2025

8/10 Good

Rowena

Stayed 3 nights in Dec 2025

10/10 Excellent

Martha Gabriela Rivera

Stayed 1 night in Dec 2025

8/10 Good

Srikanth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property with a great hot breakfast but it’s located in the middle of nowhere. Not much around other than a couple of small convenience stores and one eatery.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lissette

Stayed 4 nights in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Dec 2025

10/10 Excellent

Walter

Stayed 3 nights in Nov 2025

10/10 Excellent

Antonio, Chicago

Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Stayed 2 nights in Nov 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, had everything we needed & staff was friendly. Breakfast was delicious.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Hyatt House - Santa Fe from Nov. 3 through 12, 2025. We chose the hotel mainly for its proximity to the Centro Medico ABC - Santa Fe, which is directly across the street and accessible by a pedestrian bridge. Positives: the rooms are immaculately clean. We had large kitchen, sitting area and bedroom with two queen beds. The kitchens are nicely equipped. The seating area sofa bed was not particularly comfortable, but adequate. Bathroom was nice. The beds are quite comfortable. While on a busy street, the room was quiet. We liked the friendly and attentive staff. Most of the staff speak English. Our hall maid Isabel in particular was wonderful, helpful, efficient and greeted us each day with a smile and small requests were immediately taken care of. There is a small gym. The small swimming pool is closed for renovations. They have a small area next to the front desk offering snacks, drinks, ice cream and various junk food - at hotel prices. There are two convenience stores within the block. The included breakfast is especially nice with many options and eggs done to order. This is a real plus for this hotel. The coffee is Starbucks. Negatives: the restaurant for meals other than breakfast was variable. The pastas were barely edible. Overall, a good stay and good value.
Stayed 12 nights in Nov 2025

10/10 Excellent

Herman

Stayed 1 night in Oct 2025

10/10 Excellent

ANA, GUATEMALA

Stayed 4 nights in Nov 2025

10/10 Excellent

Walter

Stayed 3 nights in Nov 2025

6/10 Okay

Andreja

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Not worth the price. The room had paint peeling of the ceiling and the carpet needs cleaning. The app mentioned we would be getting complimentary drinks, no mention of that by the staff. Breakfast is ok, with a good variety of items, but they keep running out of food items and staff is slow to notice. Parking is expensive. Stay at a better place, this is very average.
Stayed 2 nights in Nov 2025