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Hotel Santa Cruz

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor.
Lobby
Reception
Hallway

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Tlalnepantla de Baz

Hotel Santa Cruz places you within a few miles (5 km) of Mundo E Shopping Center and Plaza Satelite Shopping Center. This 100-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.2 miles
  • Centennial Theater - 5 min drive - 1.4 miles
  • Corpus Christi Cathedral - 6 min drive - 1.2 miles
  • Plaza Tlalne Fashion Mall - 6 min drive - 1.5 miles
  • Centro Cultural Nahui Ollin - 7 min drive - 1.9 miles

Getting around

  • Tlalnepantla Station - 4 min drive
  • Tlalnepantla de Baz Station - 6 min drive
  • Benito Juarez International Airport (MEX) - 39 min drive

Restaurants

  • ‪Barbacoa Alex - ‬16 min walk
  • ‪Café del Duende - ‬12 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪Super Tortas La Michoacana - ‬16 min walk
  • ‪Tacos Don Chilo - ‬14 min walk

About this property

Hotel Santa Cruz

Guests of Hotel Santa Cruz enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. This smoke-free hotel also has a banquet hall.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, desks, and wardrobes or closets.

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  • Free WiFi
  • Restaurant
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:30 PM—-7:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Are free cancellation options available at Hotel Santa Cruz?

Hotel Santa Cruz offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Santa Cruz?

As of Jul 2, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on Jul 20, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Santa Cruz?

This hotel is located in Tlalnepantla de Baz, close to Mexico City Arena, Basilica of Our Lady of Guadalupe, and Plaza Satelite Shopping Center. Mundo E Shopping Center is also within a driving distance of 2.7 mi.

Will I be able to park at Hotel Santa Cruz?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Santa Cruz have a casino on the premises?

No, Hotel Santa Cruz doesn't have a casino.

Will I find an indoor pool at Hotel Santa Cruz?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Santa Cruz?

Couples will appreciate amenities like a restaurant, a bar/lounge, and a 24-hour front desk at this hotel.

Are there hot tubs at Hotel Santa Cruz?

No, this hotel doesn't have a spa tub.

Does Hotel Santa Cruz have a restaurant that serves breakfast?

Yes, Hotel Santa Cruz serves a cooked-to-order breakfast for a surcharge each morning at Comedor Los Tulipanes.

Will Hotel Santa Cruz allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Santa Cruz.

Are there connecting rooms at Hotel Santa Cruz?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Santa Cruz?

The closest major airport to Hotel Santa Cruz is Benito Juarez International Airport (MEX), which is 14.6 mi away (39 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 24.4 mi away (54-minute drive).

Can I book a room with a balcony at Hotel Santa Cruz?

No, there aren't any guestrooms at Hotel Santa Cruz that offer a balcony.

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 147 reviews
Rating 8 - Good. 41 out of 147 reviews
Rating 6 - Okay. 19 out of 147 reviews
Rating 4 - Poor. 11 out of 147 reviews
Rating 2 - Terrible. 29 out of 147 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good
Verified

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para descansar Cuenta con restaurante Amplio estacionamiento
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
Stayed 1 night in Mar 2026
Verified

6/10 Okay

alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si ckn buen sabor la carne en su punto
Stayed 1 night in Mar 2026
Verified

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia en general estuvo bien, tranquilo, lugares para comer cerca a parte del restaurante del hotel, solo el detalle de que en la habitación no había aire acondicionado.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Lionel

Disliked: Staff & service, amenities, property conditions & facilities
Nunca desayuné ahí
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Juan Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Staff & service, amenities
El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities
Es un hotel muy económico cómodo y limpio
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Estrella de Vianney

Liked: Amenities
Disliked: Staff & service
La atención al cliente no es muy buena
Stayed 1 night in Feb 2026
Verified

4/10 Poor

julio

Disliked: Cleanliness, amenities, property conditions & facilities
La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Félix

Liked: Staff & service
Aceptable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Josh Leon

Liked: Cleanliness, property conditions & facilities
Fue muy tranquilo y cómodo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos
Stayed 2 nights in Nov 2025