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Casa Itzae B&B Polanquito Dog Friendly

3.0 star property

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Photo gallery for Casa Itzae B&B Polanquito Dog Friendly

Egyptian cotton sheets, premium bedding, down comforters
Property video
Exterior
In-room dining
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Laundry

Explore the area

View in a map
Calle Julio Verne 89 int 502, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Auditorio Nacional
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬

Room options

View all photos for ALEGRIA, 3 PAX, PEQUEÑO BAÑO COMPARTIDO, NO PETS

Egyptian cotton sheets, premium bedding, down comforters

ALEGRIA, 3 PAX, PEQUEÑO BAÑO COMPARTIDO, NO PETS

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for DAD, TERRAZA, BAÑO PRIVADO, DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

DAD, TERRAZA, BAÑO PRIVADO, DOGS OK

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for BUGAMBILIA, TERRAZA, BAÑO PRIVADO, DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

BUGAMBILIA, TERRAZA, BAÑO PRIVADO, DOGS OK

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for azul, baño pequeño compartido no pets

Egyptian cotton sheets, premium bedding, down comforters

azul, baño pequeño compartido no pets

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for MORADA, PEQUEÑO BAÑO COMPARTIDO, NICE VIEW, NO PETS

Egyptian cotton sheets, premium bedding, down comforters

MORADA, PEQUEÑO BAÑO COMPARTIDO, NICE VIEW, NO PETS

  • City view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for PAZ, PEQUEÑO BAÑO COMPARTIDO, NO PETS, NICE VIEW

PAZ, PEQUEÑO BAÑO COMPARTIDO, NO PETS, NICE VIEW | Egyptian cotton sheets, premium bedding, down comforters

PAZ, PEQUEÑO BAÑO COMPARTIDO, NO PETS, NICE VIEW

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for PROSPERIDAD, 4 PAX, BALCON, BAÑO COMPARTIDO, DOGS OK

PROSPERIDAD, 4 PAX, BALCON, BAÑO COMPARTIDO, DOGS OK | Egyptian cotton sheets, premium bedding, down comforters

PROSPERIDAD, 4 PAX, BALCON, BAÑO COMPARTIDO, DOGS OK

  • City view
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for ABUNDANCIA, QUEEN SIZE BED PRIVATE BATHROOM NO WINDOWS, NO PETS

Egyptian cotton sheets, premium bedding, down comforters

ABUNDANCIA, QUEEN SIZE BED PRIVATE BATHROOM NO WINDOWS, NO PETS

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for BABY BLUE, TERRAZA 4 PAX, BAÑO PRIVADO ENFRENTE, DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

BABY BLUE, TERRAZA 4 PAX, BAÑO PRIVADO ENFRENTE, DOGS OK

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for VERDE, PEQUEÑO BAÑO COMPARTIDO, NO PETS, NO WINDOWS

Egyptian cotton sheets, premium bedding, down comforters

VERDE, PEQUEÑO BAÑO COMPARTIDO, NO PETS, NO WINDOWS

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for ABRAZO Queen Size Bed, SMALL Shared Bathroom NO PETS, NO WINDOWS

Egyptian cotton sheets, premium bedding, down comforters

ABRAZO Queen Size Bed, SMALL Shared Bathroom NO PETS, NO WINDOWS

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for NARANJA, 4 PAX, BALCON BAÑO PRIVADO CERCA, DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

NARANJA, 4 PAX, BALCON BAÑO PRIVADO CERCA, DOGS OK

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for FAMILIA,4PAX, baño privado enfrente, terraza, DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

FAMILIA,4PAX, baño privado enfrente, terraza, DOGS OK

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for DEPARTAMENTO 16 PAX 101 ITZAE POLANQUITO,DOGS OK

Egyptian cotton sheets, premium bedding, down comforters

DEPARTAMENTO 16 PAX 101 ITZAE POLANQUITO,DOGS OK

  • City view
  • 3767 sq ft
  • 6 bedrooms
  • Sleeps 16
  • 6 Queen Beds, 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Apartment, 4 Bedrooms, City View, Tower,Dogs ok

Egyptian cotton sheets, premium bedding, down comforters

Family Apartment, 4 Bedrooms, City View, Tower,Dogs ok

  • City view
  • 1938 sq ft
  • 4 bedrooms
  • Sleeps 11
  • 1 Large Twin Bed, 2 Queen Beds, 2 Double Beds and 1 King Bed
  • Free WiFi

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About the neighborhood

Mexico City

Located in Polanco, Casa Itzae B&B Polanquito Dog Friendly is within a 10-minute walk of popular sights such as Paseo de la Reforma and Auditorio Nacional. Each of the 13 rooms at this 3-star bed & breakfast includes a kitchen, a refrigerator, and a microwave.
View more B&B in Mexico CityOpens in a new window

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.1 miles
  • Lincoln Park - 1 min walk - 0.1 miles
  • Paseo de la Reforma - 5 min walk - 0.3 miles
  • Auditorio Nacional - 8 min walk - 0.5 miles
  • Chapultepec Park - 10 min walk - 0.6 miles

Getting around

  • Mexico City Buenavista Station - 8 min drive
  • Polanco Station - 11 min walk
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Comedor Jacinta - ‬1 min walk
  • ‪Churreria El Moro - ‬2 min walk
  • ‪Bellopuerto - ‬1 min walk
  • ‪Joselo - ‬2 min walk
  • ‪PORTER Steakhouse & Seafood - ‬1 min walk

About this property

Casa Itzae B&B Polanquito Dog Friendly

Casa Itzae B&B Polanquito Dog Friendly features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Self parking is available for MXN 450 per stay. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi and 25-inch Smart TVs with cable channels and Netflix. Select Comfort beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Kitchens, refrigerators, and microwaves are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (MXN 450 per stay)
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children

Things to do

  • Bicycle tours
  • TV in common areas

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • In a regional park
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (59 inch wide door)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch smart TV with premium cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Ice maker
  • Kitchen
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Spices
  • Stovetop
  • Toaster
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM and 8:30 PM - midnight

Contactless check-in available

Late check-in subject to availability

Late check-in fee: MXN 200 for check-in between 10:00 PM and 7:00 AM

Minimum check-in age: 20

Check-out

Check-out before 1:00 PM

Contactless check-out available

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 7:00 PM

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Guests should be aware that 2 dogs reside at this property

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free
  • Dogs only
  • 3 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Covered self parking fee: MXN 450 per stay
  • Pet deposit: MXN 1500 per stay
  • Service animals are exempt from fees
  • Late check-in fee: MXN 200 for check-in between 10:00 PM and 7:00 AM
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in is between 3:00 PM to 8:00 PM and 8:30 PM to midnight
  • Check-out: 1:00 PM
  • Minimum check-in age: 20
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 20 years old.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

ITZEA Bed Breakfast

Casa ITZAE B B Lincoln Park

Itzae B B Lincoln Park Dog Friendly

Casa Itzae B&B Polanquito Dog Friendly Mexico City

Casa Itzae B&B Polanquito Dog Friendly Bed & breakfast

Frequently asked questions

What can I see near Casa Itzae B&B Polanquito Dog Friendly?

This bed & breakfast is situated in Polanco, just steps from Avenida Presidente Masaryk, and within a 10-minute walk of Paseo de la Reforma and Auditorio Nacional. You'll also find Chapultepec Park and Antara Polanco less than a mile away.

How much does it cost to stay at Casa Itzae B&B Polanquito Dog Friendly?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Casa Itzae B&B Polanquito Dog Friendly on May 31, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Casa Itzae B&B Polanquito Dog Friendly?

Yes, covered parking is offered for MXN 450 per stay.

Does Casa Itzae B&B Polanquito Dog Friendly include a casino at the property?

No, Casa Itzae B&B Polanquito Dog Friendly doesn't have a casino.

Will I find an indoor pool at Casa Itzae B&B Polanquito Dog Friendly?

No, there is no indoor pool at this bed & breakfast.

What do couples enjoy most about Casa Itzae B&B Polanquito Dog Friendly?

Amenities that appeal to couples at this bed & breakfast include Egyptian cotton sheets, a rainfall showerhead, and Netflix.

Are there hot tubs at Casa Itzae B&B Polanquito Dog Friendly?

No, there isn't a spa tub at this bed & breakfast.

Does Casa Itzae B&B Polanquito Dog Friendly feature a restaurant that includes a breakfast menu?

Casa Itzae B&B Polanquito Dog Friendly offers a full breakfast each morning for a surcharge though there is no restaurant.

Will Casa Itzae B&B Polanquito Dog Friendly allow pets to stay for free?

Yes, dogs stay free at Casa Itzae B&B Polanquito Dog Friendly and the property also provides food and water bowls.

Are there connecting rooms at Casa Itzae B&B Polanquito Dog Friendly?

Yes, this bed & breakfast has connecting rooms you can book for your group event or vacation.

How close is the airport from Casa Itzae B&B Polanquito Dog Friendly?

The closest major airport to Casa Itzae B&B Polanquito Dog Friendly is Benito Juarez International Airport (MEX), which is 10.9 mi away (29 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 28.1 mi away (60-minute drive).

Are there rooms with balconies that I can book at Casa Itzae B&B Polanquito Dog Friendly?

Yes, some guestrooms at this bed & breakfast offer either a furnished balcony/patio and a furnished patio where guests can enjoy city and park views.

Casa Itzae B&B Polanquito Dog Friendly Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 83 reviews
Rating 8 - Good. 14 out of 83 reviews
Rating 6 - Okay. 8 out of 83 reviews
Rating 4 - Poor. 5 out of 83 reviews
Rating 2 - Terrible. 8 out of 83 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nitika

Traveled with pets
Liked: Cleanliness, staff & service, amenities
I really enjoyed it here. The neighborhood is the best, and the ladies who managed this place were so kind. I felt like I was with family. The place is very artsy and such a good price. I'd recommend staying here to anyone!
Stayed 1 night in Feb 2026

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Is not at all as advertised. Do not stay there
Stayed 6 nights in Feb 2026

6/10 Okay

Michael E

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff is unbelievably kind and responsive. However, the shared bathroom was very small- unless you have 1 of the 2 rooms with private bathrooms- the main reason for 3 instead of 4 stars. It gets cold at night, but the space heater kept the room warm, just make sure to ask for it. The neighborhood is unbeatable with restaurants and first class shopping.
Stayed 3 nights in Jan 2026

10/10 Excellent

Erick

Business traveler
Liked: Cleanliness, staff & service, amenities
El personal es muy atento y amable.
Stayed 1 night in Nov 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very comfortable and safe, I felt at home! Angy and Pili are incredible people! I will surely return! Excellent location!
Stayed 4 nights in Nov 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my bugambilia room The entire house is decorated beautifully and rhe art throughout the B&B gives this Casa Itzea full home vibes 🙌 Enriqueta was amazing and the breakfast has prepared for us was scrumptious 😋 When I’m back in CDMX I will definitely stay here again and polanquito area has everything nearby coffee shops and lots of dining options and Parque Lincoln is a very nice and safe place to walk and stroll Very family friendly area
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Stayed 1 night in Apr 2025

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I love this place
Stayed 1 night in Apr 2025

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, amenities
I love this place
Stayed 1 night in Apr 2025

10/10 Excellent

Joe

Stayed 1 night in Apr 2025

10/10 Excellent

Joe

Stayed 1 night in Mar 2025

10/10 Excellent

Claudia

Traveled with group

Best location

It was very good. Very clean. I had breakfast one morning and it was very good and copious. The bathroom is tiny but functional. Enriqueta was always available and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

Francisco Rodrigo

Stayed 1 night in Nov 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Disliked: Amenities
Itzaee is in the middle of the most delightful neighborhood, walkable, safe, and a gastronomical neighborhood that astounds. It is quiet, my room had a window that let in just the right amount of light. The lady in charge while I was there was exceptionally hospitable, and helpful in pointing in the right direction, they even arrange for a taxi on their own cell phones. However, the hot water did not work, it was either too hot, or cold and I took cold showers. Regretfully that is important to me. The electrical plugs were unreliable
Stayed 3 nights in Aug 2024

2/10 Terrible

babak

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

Eduardo

Business traveler
Liked: Staff & service
Disliked: Room comfort

Be aware of

Its important to specify that there are 3 rooms that share an extremely small bathroom. Rooms that face the street are very loud and noisy. Separation between rooms are not sufficiently isolated you here everything and I mean everything from the room next to you. The only best thing about this place is the location
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Place

Casa ITZAE is really beautiful. The Lady that works there is really nice and helpful. The location is great.
Stayed 1 night in Oct 2023

10/10 Excellent

Stenio

Stayed 1 night in Aug 2023

4/10 Poor

Lizeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Liked the design. Did not liked the narrow sopace in room and bathroom.
Stayed 3 nights in Jul 2023

4/10 Poor

Kyungjin

Stayed 1 night in Jul 2023

8/10 Good

Rocio

Mejorar pisos

Me encanto el lugar y todo lo demás lo único que no me gusto el extremo ruido de sus pisos eso reduce la privacidad
Stayed 3 nights in Sep 2022

2/10 Terrible

Jacob

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

FORMAL LAWSUIT AGAINST THIS PLACE

I want to start saying that im going to make a formal lawsuit against this property or hotels.com, because im not getting response from no one. I was bitten by the owners french bulldog , and this is just one of the other 4 dogs she has in the facility. She left all her dogs out without a leash while i was getting in my room and she even said that one in Specific is very aggressive because it has a tumor in the head. I had to scream like crazy to her, so she could come get her dog while it was biting in all foot i even had to kick the dog away and confronted it, i was so afraid for my moms and my integrity. Because the other 3 dogs were getting aggresive too for watching the bulldogs conduct, it was a very dangerous situation and the owner saw everything. In the other hand, Im really upset to hotels.com, because I've being trying to contact them to tell them this situation, not just this situation, but the conditions this person is renting this facility, im a 240lb guy, and i was unable to shower, use the toilet or wash my teeth, this bathroom was literally a 1.5ft x 1.5ft . Unsane....!!!! I was so embarrassed with my mom, because she preferred to use someone elses bathroom intead the one i rented for her. The elevator was so nasty, dirty and in some times wasnt working, forcing us to walk all the way up to the 5th floor, my mom is a 66 year old Hotels.com used to have an impeccable customer service, but im not sure about that anymore... please, please.. dont stay here
Stayed 3 nights in Sep 2022

10/10 Excellent

Dulce m

Stayed 2 nights in Aug 2022

10/10 Excellent

Anna

Stayed 2 nights in Jul 2022

10/10 Excellent

Oscar

Stayed 2 nights in May 2022

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