“Here’s the keys to your stay” email had no check in info. We had to send a message and wait out by the road until they responded. They did respond within 15 minutes, but still not the best first impression.
2. Upon check in, the place was - bed sheets littered with debris; floor hadn’t been swept properly in a while with debris thru the house including toenails in living room; dead roaches in bathroom & dining area; live tiny roaches in dining area; roach feces & mouse feces in living room; trash can was absolutely disgusting; half dozen rags covered in mildew just chillin’ on the pipes under the kitchen sink; counter tops and insides of the cabinets were gross; and on and on.
3. As soon as we got there and noticed the filth, we contacted the host to let them know how terrible a job their cleaning crew had done. We did not ask for anything. They confirmed a cleaning crew had been there that morning. We went to the closest store to buy cleaning products then came back and cleaned for nearly two hours - washed all bed linens & towels, scrubbed bathrooms, swept floors, cleaned countertops & tables, and more. The host replied saying they would be sending someone the next morning to the house to clean. We told them not to do that as we had already cleaned and we had our personal belongings all over by that point. They sent someone anyway after we left the place for the day to go on a family outing! The place was still filthy when we returned that evening.