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Crown Promenade Melbourne

3.5 star property
Hotel with a full-service spa, 5-minute walk to Crown Casino

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Photo gallery for Crown Promenade Melbourne

In-room safe, WiFi, alarm clocks
Pool
Lobby
Pool
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Southbank Promenade
    ‪5 min walk‬
  • Place, SEA LIFE Melbourne
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

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About the neighborhood

Melbourne

Located in Southbank, Crown Promenade Melbourne is within a 10-minute walk of popular sights such as Crown Casino and SEA LIFE Melbourne. This 465-room, 3.5-star hotel has a full-service spa, a casino, and a bar/lounge.

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Southbank Promenade - 5 min walk - 0.3 miles
  • SEA LIFE Melbourne - 7 min walk - 0.4 miles
  • Flinders Lane - 9 min walk - 0.5 miles

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Baci - ‬1 min walk
  • ‪O3 - ‬2 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
For entertainment, guests can enjoy TVs. Coffee makers and safes are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11 AM

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Crown Promenade Melbourne caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What can I see near Crown Promenade Melbourne?

This hotel is situated in Southbank within a 10-minute walk of Crown Casino and SEA LIFE Melbourne. You'll also find Collins Street and Bourke Street Mall less than a mile away.

Will I be able to park at Crown Promenade Melbourne?

No, this hotel doesn't offer parking.

Is there a spa at Crown Promenade Melbourne?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Crown Promenade Melbourne have a casino on the premises?

Yes, Crown Promenade Melbourne has a casino.

Will I find an indoor pool at Crown Promenade Melbourne?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What do couples enjoy most about Crown Promenade Melbourne?

There are many amenities for couples at this hotel, including a bar and a full-service spa plus some guestrooms feature in-room massages.

Does Crown Promenade Melbourne have a hot tub?

Yes, this hotel has a spa tub.

Does Crown Promenade Melbourne have a restaurant that serves breakfast?

No, Crown Promenade Melbourne doesn't have a restaurant that serves breakfast.

Does Crown Promenade Melbourne have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Crown Promenade Melbourne?

The closest major airport to Crown Promenade Melbourne is Melbourne, VIC (MEB-Essendon), which is 12.7 mi away (20 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 17 mi away (24-minute drive).

Can I book a room with a balcony at Crown Promenade Melbourne?

No, there aren't any guestrooms with balconies at Crown Promenade Melbourne.

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1003 reviews
Rating 8 - Good. 229 out of 1003 reviews
Rating 6 - Okay. 40 out of 1003 reviews
Rating 4 - Poor. 11 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aurora

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was good. Room 1780 was quiet, as requested and it had a wonderful view of the city, especially the city night lights! It was spacious enough for two. Curtains are automated. The bed was comfortable, for our personal preference. Small mini bar with limited contents. A kettle, but no espresso machine in the room. Robes and slippers provided! 😉 Room service was limited and only until 9.00pm.
Stayed 1 night in Sep 2025

2/10 Terrible

Aniruddh

Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Sep 2025

2/10 Terrible

Janelle

Stayed 1 night in Aug 2025

10/10 Excellent

Mohit kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good 🔥
Stayed 2 nights in Aug 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was slow
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water for a morning shower. Issues with check in. Overall a very disappointing experience
Stayed 1 night in Aug 2025

4/10 Poor

Ravinder, Geelong

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t helpfull. Had to take valet parking due to not be clear instructed by their team.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Always clean and super helpful staff - love the central location and big beds. I’ve been staying here for the last 12 months monthly and it never disappoints.
Stayed 1 night in Aug 2025

6/10 Okay

nancy

Traveled with partner
Liked: Cleanliness, amenities
It was central to Crown Casino. Disappointing reception was understaffed waited 40 mins to check in. Hoysekeeping vould ve better. No complementary biscuits with coffee like other hotels. Pricey for what you pay for. We had the corner king room view was lovely but nothing more.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bill

Stayed 4 nights in Aug 2025

8/10 Good

Si Yu

Stayed 1 night in Aug 2025

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Overalls it was a good stay and the staff were lovely at check-in but the heater was stuck on high all night and we were left feeling like we were cooking at 2am and found it really hard to sleep. When we mentioned this at checkout we were met with W response of "oh wow I'm not sure what's happening your the 5th guest to tell us that this morning! Next time call maintenance in the middle of the night" I understand Thai but who wants to deal with calling maintenance at 2am? I was really surprised despite this being a known issue for multiple guests I wanted even offered the water I had consumed from the mini bar complimentary due to the heat
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Gary

Business traveler
Disliked: Staff & service
I was refused by management to stay at the facility as i did not have my drivers license or passport. i did however have my APEC card with phot ID which is issued by Department of Immigration and is a valid form of Photo ID however the manager said it was a fake ID and would not accept it. therefore i lost my non refundable two nights accommodation. Pathetic customer service by management of the hotel. i had shown them by booking confirmation but they did not give a hoot. i had heard from others they were turning people away as they had overbooked the hotel Negative 5 rating
Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thought parking was included when checked into hotel but had to pay $70 fee for parking, if you drive to the hotel NOT SURE WHERE YOU MEANT TO PARK YOUR CAR IF YOU DONT USE VALET PARKING. had to take out my own bags out of the car and to the room also when we checked out same again.
Stayed 1 night in Aug 2025

10/10 Excellent

scott

Stayed 1 night in Jul 2025

10/10 Excellent

Vivien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and special. Valet parking makes it easy.
Stayed 1 night in Apr 2025

8/10 Good

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice 9/10

Very pleasant, offered room upgrade. Great location.
Stayed 2 nights in Jun 2025

8/10 Good

marcus, oran

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family winter vacation
Stayed 1 night in Jun 2025

8/10 Good

Warren

Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay and definitely will come back for more
Stayed 3 nights in Jul 2025

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Day Shopping

Crown Promenade is a good place to stay for food and the ease of walking or taking a tram into the city.
Stayed 2 nights in Jun 2025