Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Property amenity
Reception
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | 1 bedroom, individually decorated, individually furnished, soundproofing
Lobby
Courtyard Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Crown Casino
    ‪3 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Marvel Stadium
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

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Room options

Standard Room, 3 Twin Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds

Shoebox

8.4 out of 10
Very good
(69 reviews)
  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

Standard King Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

Matchbox

7.8 out of 10
Good
(51 reviews)
  • Sleeps 1
  • 1 Twin Bed

King Apartment with Terrace

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Shoebox Room

  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard King Room

  • Sleeps 2
  • 1 King Bed

Courtyard Room

  • Sleeps 2
  • 1 Queen Bed

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Best Western Melbourne City is within a 5-minute walk of Melbourne Convention and Exhibition Centre and within 15 minutes of other popular attractions like Crown Casino. This 114-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Marvel Stadium - 10 min walk - 0.6 miles
  • Melbourne Central - 15 min walk - 0.8 miles
  • Melbourne Cricket Ground - 3 min drive - 2.2 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Krispy Kreme - ‬3 min walk
  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪State of Grace - ‬4 min walk
  • ‪Hardware Société - ‬3 min walk

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
At Best Western Melbourne City, guests have access to a rooftop terrace, free WiFi in public areas, and a library. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Additional amenities include laundry facilities and a TV in a common area.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and fans are also standard. Change of towels is available on request.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 68932034202.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What is there to do near Best Western Melbourne City?

This hotel is situated in Melbourne Central Business District, just steps from Collins Street and SEA LIFE Melbourne, and within a short walk of Crown Casino. You'll also find Marvel Stadium and Regent Theatre less than a mile away.

Is parking available on site at Best Western Melbourne City?

No, there isn't parking available at the hotel.

Does Best Western Melbourne City have a casino on the premises?

No, Best Western Melbourne City doesn't have a casino.

Will I find an indoor pool at Best Western Melbourne City?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Melbourne City?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchenettes and rainfall showerheads.

Are there hot tubs at Best Western Melbourne City?

No, this hotel doesn't have a spa tub.

Does Best Western Melbourne City have a restaurant with a breakfast menu?

Yes, Best Western Melbourne City serves a cooked-to-order breakfast for a surcharge each morning at Stubby.

Will Best Western Melbourne City allow pets to stay for free?

No, pets aren't allowed at Best Western Melbourne City though service animals are welcome.

Does Best Western Melbourne City have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Melbourne City?

The closest major airport to Best Western Melbourne City is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (19 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (24-minute drive).

Are there rooms with balconies at Best Western Melbourne City?

Yes, some guestrooms at Best Western Melbourne City offer a furnished patio.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 374 out of 1005 reviews
Rating 8 - Good. 408 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marie Donita Ann

I would recommend staying at this place
Stayed 1 night in May 2025

10/10 Excellent

Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, quiet, convenient, . Over all it was a great place to stay.
Stayed 4 nights in Apr 2025

8/10 Good

Caragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent location. Rooms fine. Would stay again.
Stayed 1 night in Apr 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, but who goes to a wonderful city to sit in their room!!
Stayed 9 nights in Mar 2025

8/10 Good

Dhariz

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff and rooms clean. Outside corridor carpets smelled a bit musty and wer though.
Stayed 5 nights in Apr 2025

10/10 Excellent

Gareth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, efficient room with all we needed for one night stay
Stayed 1 night in Apr 2025

10/10 Excellent

Omar

Stayed 2 nights in Apr 2025

10/10 Excellent

Gertruda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all would use again
Stayed 1 night in Apr 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Wai Hong, North Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a good location and the room is big. However, the property is quite old, and the room toilet is very small.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but state of the building/lift was disappointing.
Stayed 2 nights in Mar 2025

10/10 Excellent

gayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional front desk team, made a great welcoming impression
Stayed 2 nights in Mar 2025

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel

Traveled with partner
A good location but very tired room in need of renovation. The bathroom was exceptionally tiny, it was hard to get into the shower.
Stayed 3 nights in Mar 2025

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all ok.nothing exceptional but good
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were friendly and very helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Tim

Traveled with partner
Great location for Australian Grand Prix. Very small rooms but good enough. However for the Grand Prix weekend Best Western and probably all hotels in Melbourne completely gouge you on the pricing. Almost criminal, not Australian like.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone. Many dining and shopping options nearby. Well equipped clean rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone, close to Southern Cross. Dining and shopping options very near. Clean rooms with all the necessary amenities.
Stayed 5 nights in Mar 2025

6/10 Okay

Barry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very tired and in need of significant freshening up. One lift broken. The other at times requires you to press a button to open the doors at your floor. The carpet in the passageway is heavily worn and bunched up outside service rooms from trolleys being wheeled in and out. Timber window sills are rotted out. Grout in the shower has mould. It's a handy location for country travellers but the sound of the trains crossing the Spencer Street bridge is not well managed and incessant. The Staff were friendly and helpful. It felt like budget accommodation but priced well above budget pricing.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025