Stayed at The Cullen Melbourne – Art Series and on my third night found cockroaches in my room one on the bed, another on the wall (I have videos). Staff acted like nothing happened, and even room service wasn’t aware. They moved me to Room 217, but with trains outside and no soundproofing, it was impossible to sleep. For a 5-star hotel, this is unacceptable. Offering only a one-night refund for such unhygienic, and poorly maintained conditions shows they do not meet true 5-star standards.