Aparthotel

Arrow on Swanston

3.5 star property
Family-friendly aparthotel with a fitness center and a sauna

Choose dates to view prices

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
4 Bedrooms Apartment | View from room
Rooftop terrace
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

Two Bedroom Apartment

  • Sleeps 3

One Bedroom Apartment

  • Sleeps 2

Studio Apartment

  • Sleeps 2

Studio Apartment

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Deluxe One Bedroom Apartment

  • Sleeps 3

Deluxe Two Bedroom Apartment

  • Sleeps 3

Spacious Family Apartment

  • Sleeps 5

Triple Single Beds Apartment

  • 291 sq ft
  • Sleeps 3
  • 3 Twin Beds

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Triple Single beds

  • Sleeps 3

Two Single Bedroom Apartment

  • Sleeps 2

One Bedroom Penthouse Apartment

  • Sleeps 3

Deluxe King Apartment

  • Sleeps 3

Family Penthouse Apartment

  • Sleeps 5

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About the neighborhood

Melbourne

Located in Carlton, Arrow on Swanston is within a 10-minute walk of popular sights such as Lygon Street and Queen Victoria Market. This 190-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Lygon Street - 3 min walk - 0.2 miles
  • RMIT University - 3 min walk - 0.2 miles
  • Queen Victoria Market - 7 min walk - 0.4 miles
  • Melbourne Central - 7 min walk - 0.4 miles
  • Princess Theatre - 14 min walk - 0.8 miles

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Ini Studio - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Regale - ‬1 min walk
  • ‪Humble Rays - ‬1 min walk
  • ‪The Lincoln - ‬3 min walk

About this property

Arrow on Swanston

Family-friendly aparthotel with a fitness center and a sauna
At Arrow on Swanston, guests enjoy features like an outdoor pool, a gym, and a sauna. Self parking is offered for AUD 25 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly aparthotel include free WiFi in public areas, a conference center, and a business center.
Each apartment is air-conditioned and features a kitchenette and space to spread out with a sitting area. Guests can expect to find free WiFi and a 40-inch LCD TV with digital channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a coffee maker and a desk.
Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: AUD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

Is free cancellation available at Arrow on Swanston?

Arrow on Swanston provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do around Arrow on Swanston?

This aparthotel is situated in Carlton within a 10-minute walk of Melbourne Central and Queen Victoria Market. You'll also find Collins Street and Bourke Street Mall less than a mile away.

Is parking available on site at this aparthotel?

Yes, secured parking is offered for AUD 25 per night with in/out privileges. Electric car charging is also available for guests.

Does Arrow on Swanston have a casino on the premises?

No, Arrow on Swanston doesn't have a casino.

Is there an indoor pool at Arrow on Swanston?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Arrow on Swanston good for couples?

There are many amenities for couples at this aparthotel, including an outdoor pool and a restaurant plus some apartments feature in-room massages.

Are there hot tubs at Arrow on Swanston?

No, but guests can enjoy a sauna at this aparthotel.

Does Arrow on Swanston have a restaurant with a breakfast menu?

Yes, Arrow on Swanston serves continental breakfast for a surcharge each morning at Cafe Crema.

Does Arrow on Swanston allow pets to stay for free?

No, pets aren't allowed at Arrow on Swanston though service animals are welcome.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from Arrow on Swanston?

The closest major airport to Arrow on Swanston is Melbourne, VIC (MEB-Essendon), which is 9.1 mi away (21 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 13.5 mi away (25-minute drive).

Are there rooms with balconies at Arrow on Swanston?

Yes, some apartments at Arrow on Swanston offer a balcony and may feature city views.

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 743 out of 2717 reviews
Rating 8 - Good. 822 out of 2717 reviews
Rating 6 - Okay. 492 out of 2717 reviews
Rating 4 - Poor. 328 out of 2717 reviews
Rating 2 - Terrible. 332 out of 2717 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Utsarg

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 2 nights in Sep 2025

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness
We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, room comfort

Cosy and well suited to our budget

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.
Stayed 2 nights in Sep 2025

10/10 Excellent

neil, Farrer

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025

2/10 Terrible

Sarwan Kumar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.
Stayed 1 night in Sep 2025

4/10 Poor

Eliezer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.
Stayed 3 nights in Sep 2025

2/10 Terrible

Kelly-Ann

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Bugs!!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nigya

Traveled with group
Disliked: Amenities, property conditions & facilities
Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.
Stayed 2 nights in Sep 2025

6/10 Okay

Bronwen

Disliked: Property conditions & facilities
Blind cords were unsecured, which is a massive risk and ?illegal.
Stayed 2 nights in Sep 2025

8/10 Good

Mike, Engadine

Liked: Cleanliness, property conditions & facilities
Overall good value for money
Stayed 1 night in Sep 2025

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Angella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend, even though accommodation is undergoing renovations.
Stayed 5 nights in Sep 2025

8/10 Good

Daniel

Liked: Amenities
Nice little room setup was fantastic love the tiny belcony
Stayed 1 night in Sep 2025

6/10 Okay

Jessica

Room much smaller than pictured. Beds are on wheels and slide around all night, very basic facilities, little cockroaches in the room and very smelly balcony due to dumped rubbish on the ground level.
Stayed 1 night in Sep 2025

6/10 Okay

Analee

Great location
Stayed 1 night in Sep 2025

2/10 Terrible

Warwick

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was small and not as shown in the booking picture. There were repairs to the walls the blanket was thin and had holes the TV was a very cheep brand with a very bad picture, the room was noisy. We were there for four days and they only serviced the room on the last day. Wotif let us down with the depiction of the room and there is no way I will ever book through wotif again
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, amenities, property conditions & facilities
The man at the front desk was very kind
Stayed 1 night in Aug 2025

10/10 Excellent

Sam

Stayed 3 nights in Aug 2025

8/10 Good

Roni

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kylie, Old Beach

Traveled with family
When we arrived I was told I had to pay $100 as a deposit for the room, this was not explained very well as this was on top of our accommodation but I was to get it back if our room was not damaged in anyway. When we arrived in our room which was through another are to the reception we noticed that the room had a smell so we opened the windows. The two rooms with the beds in them had too much furniture in them as one bedroom had a double and the other had a king bed which with all the furniture in them there was not much room to move. We had to use the sofa as a bed and we was only given one sheet and a blanket and one pillow. Tv didn't work properly but did come right after I went down to reception as there was not a phone to use to ring through to reception about the tv and more bedding. There was no face washer and no tea towels no hair dryer (which you had to request). The fridge froze our food so we had to turn that down. Carpet was stained and the bathroom was a tad off and it needs a fresh coat of paint . The intercom didn't work to talk to people on the street who were visiting us and there was also no booklet/folder to say where the fire exits were or information on the complex etc. The pictures they actually show of the rooms are of their other hotel they own not this one as we have stayed at that hotel a few times but it was under another name. The only good part was the service at the little coffee shop on the premises it was fantastic.
Stayed 3 nights in Aug 2025

8/10 Good

Irene

Stayed 4 nights in Aug 2025

4/10 Poor

Diana

Traveled with family
Disliked: Cleanliness, room comfort

Very disappointed

This place seemed nice in the pictures but no. No teatowel Broken glass on dining chairs Quite dirty See through blinds no blockout No phone to ring reception No handtowels or face washers Sofa bed wasn't made as we requested Showerhead didn't stay up A plastic bag over the smoke alarm Previous peoples clothes in a cupboard Balcony had pillars blocking view - the ones below us were nice and open and cheaper rooms. I don't normally complain but this wasn't good. Staff seemed nice enough. NOT HAPPY JAN and wouldn't recommend.
Stayed 1 night in Aug 2025

8/10 Good

Lauren

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Great rooms for an overnight stay, super comfortable beds. Could be cleaner and updated facilities (TV’s).
Stayed 1 night in Aug 2025

2/10 Terrible

Narelle

Stayed 2 nights in Aug 2025