Hotels on the Lake in Medical Center
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Medical Center hotels essential information
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Recent Hotels on the Lake Reviews
DoubleTree by Hilton Omaha Southwest
1/5 Terrible
"Booked a suite with a king sized bed for 4 nights. Found a bed bug the next morning. Tried to get a new room and the only one they had was a room with smaller bed. Told us it was queen sized but seemed more like a full. There were 3 of us including my 4 year old and it was very uncomfortable. We've used queen sized before and wasn't like this. Next day, we tried to get another room with a bigger bed. Told us that we would have to wait until they called us. We were on vacation and didn't want to wait around. When we asked more questions, they told us that they were spending tons of money to clean out the old room and the two adjacent room. They also told us that their staff couldn't find any other bugs, and that the only proof was a picture that we took. To us, they implied that somehow we were responsible and being unreasonable. They tried to back track and said that's not what they meant but it certainly felt like it. Eventually we asked for our money back and had to book another hotel at the last minute. We also asked for an incident report just to document in case we bring the bug home with us. Was told they don't have a form so we couldn't get anything in writing. All we had was a note in their PC system. We would have much preferred something in writing since any info in their system can be changed. Would not recommend. Now we also have to wait and see if we brought any bed bugs home with us. They did como us for 2 days of breakfast so there is that."
A verified traveler stayed at DoubleTree by Hilton Omaha Southwest
Posted 2 hours ago
