Let’s start with the positive aspects:
• The staff were very respectful — from the reception team to the technicians and luggage service.
• The environment was quiet and peaceful.
• The reception team responded promptly whenever assistance was requested.
Areas for improvement:
• The room was scheduled to be ready at 4:00 p.m., but I had to wait in the reception area for about 45 minutes before receiving access.
• During check-in at Tower Two, I was informed that my room was in Tower One, on the ninth floor. Unfortunately, I wasn’t aware that I was still in Tower Two, so I mistakenly went to the ninth floor of the wrong tower. It would have been helpful to receive clearer directions. I understand the staff were eager to prepare the room quickly, but a brief explanation about tower locations would have prevented this confusion.
• A more serious concern relates to the convertible bed in the room. We were not informed that the bed could be transformed into a couch. While sitting near the head of the bed, it unexpectedly collapsed to the floor, posing a potential safety hazard — especially as there was a child nearby. This could have caused a serious injury if someone’s hand had been underneath. I strongly urge the hotel management to address this issue, either by providing clearer instructions or ensuring the bed mechanism is secured and safe for guests.
The carpet also requires professional cleaning to maintain hygiene standards and overall guest comfort.