We really appreciated the many amenities, such as coffee, toothpaste, toothbrush, and makeup. The only reason we are giving a four star, is because the owner took over three hours to respond to an emergency situation...the front door lock malfunctioned, not allowing entry. We called her numerous times, the security guard called her numerous times, and vrbo called her numerous times. She apologized stating she was "working". While we appreciate the gesture, if she is unable to respond promptly, she needs a back person. Other than that, we had a wonderful stay.