Matsue Universalhotel

3.0 star property

Choose dates to view prices

Photo gallery for Matsue Universalhotel

Lobby
Free daily buffet breakfast
Single Room, 1 Bedroom, Smoking | Free WiFi
Exterior
Laundry room

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪11 min walk‬
  • Place, Shimane Prefectural Art Museum
    ‪11 min walk‬
  • Place, Shimane Art Museum
    ‪12 min walk‬
  • Airport, Izumo (IZO)
    ‪49 min drive‬

Room options

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 3 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

Twin Bed Room Non Smoking

  • Sleeps 2
  • Free WiFi

Triple Non Smoking

  • Sleeps 3
  • Free WiFi

Double Room -Smoking

  • Sleeps 2
  • Free WiFi

Double Room Non-Smoking

  • Sleeps 2
  • Free WiFi

Standard Single Room Non Smoking

  • Sleeps 1
  • Free WiFi

Triple -Smoking

  • Sleeps 3
  • Free WiFi

Twin Bed Room-Smoking

  • Sleeps 2
  • Free WiFi

Standard Single Room Smoking

  • Sleeps 1
  • Free WiFi

About the neighborhood

Matsue

Matsue Universalhotel places you within a 10-minute stroll of Mefu Shrine and Shirakata Tenman-gu Shrine. This 316-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Shirakata Tenman-gu Shrine - 10 min walk - 0.5 miles
  • Lake Shinji - 11 min walk - 0.6 miles
  • Shimane Prefectural Art Museum - 11 min walk - 0.6 miles
  • Shimane Art Museum - 12 min walk - 0.7 miles
  • Matsue Castle - 3 min drive - 1.6 miles

Getting around

  • Matsue Station - 7 min walk
  • Izumo Airport (IZO) - 33 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪出雲そば たたらや - ‬7 min walk
  • ‪ドトールコーヒーショップ - ‬7 min walk
  • ‪奥出雲そば処 一福 松江駅前テルサ店 - ‬7 min walk
  • ‪根っこ - ‬2 min walk

About this property

Matsue Universalhotel

Guests staying at Matsue Universalhotel enjoy free WiFi in public areas, laundry facilities, and a vending machine. The 24-hour front desk has staff always at the ready.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers, free toiletries, and slippers. Electric kettles are also standard.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Hosted evening meal: JPY 1

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property only accepts cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

Matsue Universalhotel Hotel

Matsue Universalhotel Matsue

Matsue Universalhotel Hotel Matsue

Frequently asked questions

Are free cancellation options available at Matsue Universalhotel ?

Matsue Universalhotel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Matsue Universalhotel ?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Matsue Universalhotel on May 31, 2026 start from $43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Matsue Universalhotel ?

This hotel is located in Matsue, a short 13-minute walk from Shimane Prefectural Art Museum and also 13 minutes on foot from Shimane Art Museum. You'll also find Shinjiko Ohashi Bridge and Lake Shinji less than a mile away.

Is there parking available at Matsue Universalhotel ?

No, this hotel doesn't offer parking.

Does Matsue Universalhotel include a casino on the premises?

No, Matsue Universalhotel doesn't have a casino.

Will I find an indoor pool at Matsue Universalhotel ?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Matsue Universalhotel ?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and a free daily breakfast.

Does Matsue Universalhotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Matsue Universalhotel have a restaurant with a breakfast menu?

Yes, Matsue Universalhotel serves free buffet breakfast each morning from its restaurant.

Will Matsue Universalhotel allow pets to stay for free?

No, pets aren't allowed at Matsue Universalhotel .

Does Matsue Universalhotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Matsue Universalhotel ?

The closest major airport to Matsue Universalhotel is Izumo Airport (IZO), which is 15.3 mi away (33 minutes by car). Another top airport is Yonago Airport (YGJ), which is located 19.4 mi away (50-minute drive).

Are there rooms with balconies at Matsue Universalhotel ?

No, you won't find guestrooms with balconies at Matsue Universalhotel .

Matsue Universalhotel Reviews

Reviews

6.8
Rating 10 - Excellent. 82 out of 460 reviews
Rating 8 - Good. 140 out of 460 reviews
Rating 6 - Okay. 151 out of 460 reviews
Rating 4 - Poor. 54 out of 460 reviews
Rating 2 - Terrible. 33 out of 460 reviews

5.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bilal

Stayed 1 night in Feb 2026

8/10 Good

Duke

Traveled with partner
Liked: Amenities, property conditions & facilities
Could be cleaner a bit but it was fine
Stayed 1 night in Dec 2025

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Thu Lan

Stayed 1 night in Jul 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

HIDETO

Stayed 1 night in Feb 2026

8/10 Good

TOMOKI

Liked: Amenities
スタッフの対応は丁寧でした 朝食だけ無料かと思ったけど夕食も無料だったのは嬉しい誤算でした 浴室内、部分的に汚れを見つけたのでシャワーついでに掃除しておきました (客によったら気にする人もいるかな…) 宿泊者限定だけど入口横に喫煙所 あったので喫煙者にとっては数少ない 喫煙者に優しいホテルなのかなと思いました(喫煙OKの部屋だったので部屋でも吸える) 全体的に古さを感じる建屋だけどエレベーターのボタンとか少しずつでも修理できるともっと印象よくなるかなと思いました
Stayed 2 nights in Feb 2026

8/10 Good

紀美子

Traveled with family
Liked: Amenities
朝夕食付きでかなりお値打ちに泊まれました
Stayed 1 night in Feb 2026

10/10 Excellent

鮎子

Traveled with family
Liked: Cleanliness, staff & service, amenities
とても良かった
Stayed 1 night in Jan 2026

8/10 Good

ヒトハ

Stayed 4 nights in Jan 2026

10/10 Excellent

Araikawa

Stayed 1 night in Jan 2026

8/10 Good

MAYUMI

Traveled with family
Liked: Cleanliness
部屋は広めで綺麗でした。スタッフも親切で丁寧でした。只母が足が良くないのでキャリーを持ちながら入り口の階段を使うのはしんどそうでした。
Stayed 1 night in Jan 2026

8/10 Good

Tatsuya

Liked: Cleanliness, amenities, property conditions & facilities
あの料金で夕食付というのがいい。
Stayed 3 nights in Jan 2026

10/10 Excellent

Yasushi

Stayed 1 night in Jan 2026

2/10 Terrible

Yoshiaki

Disliked: Cleanliness, amenities, property conditions & facilities
部屋は埃が多く、バスルーム🈚️には前泊者と思われる人の髪の毛が残っており清掃不十分と感じました。
Stayed 4 nights in Jan 2026

6/10 Okay

yukiko

Traveled with family and small children
受付の方がとても丁寧な対応で良かったです。
Stayed 1 night in Jan 2026

6/10 Okay

トキヒコ

Stayed 1 night in Jan 2026

6/10 Okay

TAKASHI

Stayed 2 nights in Jan 2026

8/10 Good

コウシン

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
大浴場とサウナが利用出来なかったのが、残念でした。
Stayed 2 nights in Jan 2026

6/10 Okay

直樹

Liked: Amenities
安く泊まれてよかった。
Stayed 1 night in Jan 2026

8/10 Good

YUKI

Stayed 1 night in Dec 2025

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service
朝食も無料で助かりました。駐車場も併設されているのでとても便利です。
Stayed 1 night in Jan 2026

2/10 Terrible

no

Stayed 1 night in Dec 2025