Matsue New Urban Hotel

3.5 star property
Hotel with a 24-hour front desk, near Shimane Art Museum

Choose dates to view prices

Photo gallery for Matsue New Urban Hotel

Exterior
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing
Public bath
Exterior
In-room safe, desk, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Matsue Castle
    ‪10 min walk‬
  • Shimane University Old Okudani Lodging
    ‪19 min walk‬
  • Tamatsukuri Hot Spring
    ‪9 min drive‬
  • Izumo (IZO)
    ‪26 min drive‬

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Room options

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin Room Viewbath - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Twin Beds

Studio Twin - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Twin Bed

Semi Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

Run of the House - Non-Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

Semi Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Beds

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

Twin Room - Non-Smoking - Renewed Main Building

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

Double Room - Non -Smoking - Renewed Main Building

  • City view
  • Sleeps 2
  • 1 Double Bed

Annex Building Twin Room Lake View

  • Sleeps 2
  • 2 Double Beds

Annex Hollywood Japanese-Western Mixed With Bath, City View

  • Sleeps 5
  • 2 Double Beds

Single Room With Bathroom

  • Sleeps 1
  • 1 Twin Bed

Twin Room with Private External Bathroom

  • Sleeps 4
  • 2 Twin Beds

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

Annex Single, Lake View

  • Sleeps 2
  • 1 Twin Bed

Annex Twin, City View

  • Sleeps 2
  • 2 Double Beds

Main Building Twin, City View

  • Sleeps 1
  • 2 Twin Beds

Annex Deluxe, Twin, City View

  • Sleeps 4
  • 2 Double Beds

Annex Deluxe, Double, City View

  • Sleeps 2
  • 1 Double Bed

Main Building Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

Economy Double Room

  • Sleeps 2
  • 1 Twin Bed

Double Room

  • Sleeps 1
  • 1 Twin Bed

Run Of House

  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

Annex Semi-Double, Lake View

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

Superior Japanese-Style Room-Main Building (6 Tatami Mat)

  • Sleeps 3
  • 3 Twin Beds

Japanese-Style Room

  • Sleeps 1
  • 3 Twin Beds

Annex Deluxe, Double, Lake View

  • Sleeps 2
  • 1 Double Bed

Superior Japanese-Style Room-Main Building (4.5 Tatami Mat)

  • Sleeps 2
  • 2 Twin Beds

Main Building Double, City View

  • Sleeps 2
  • 1 Double Bed

Annex Semi-Double With Bath

  • Sleeps 2
  • 1 Double Bed

Annex Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

Twin Room With Lake View

  • Sleeps 1
  • 2 Twin Beds

Japanese-Style Room

  • Sleeps 3
  • 2 Twin Beds

Annex Deluxe, Twin With Bath, Lake View

  • Sleeps 4
  • 2 Double Beds

Annex Triple With Bath, City View

  • Sleeps 3
  • 3 Double Beds

Double Room

  • Sleeps 1
  • 1 Double Bed

Main Building Japanese-Western Mixed With Bath, Lake View

  • Sleeps 3
  • 3 Twin Beds

Main Building Japanese-Western Mixed With Bath, Lake View

  • Sleeps 2
  • 2 Twin Beds

Deluxe Double Room

  • Sleeps 1
  • 1 Double Bed

Deluxe Twin Room

  • Sleeps 4
  • 2 Twin Beds

Annex Deluxe Twin With View Bath-Lake Side

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Matsue

Located in Matsue Shinjiko Onsen, Matsue New Urban Hotel is a leisurely stroll from popular sights such as Shimane Art Museum and Matsue Horaenya Denshokan. This 101-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Matsue Castle - 10 min walk - 0.6 miles
  • Shimane Art Museum - 14 min walk - 0.8 miles
  • Shimane University Old Okudani Lodging - 19 min walk - 1.0 mile
  • Tamatsukuri Onsen - 8 min drive - 5.5 miles
  • Tamatsukuri Hot Spring - 9 min drive - 6.1 miles

Getting around

  • Matsue Station - 20 min walk
  • Izumo Airport (IZO) - 28 min drive

Restaurants

  • ‪おいでやすおおきに屋 - ‬4 min walk
  • ‪担々麺 ほうさい - ‬4 min walk
  • ‪珈琲館京店店 - ‬4 min walk
  • ‪松江月ヶ瀬 - ‬4 min walk
  • ‪Little Court Coffee - ‬3 min walk

About this property

Matsue New Urban Hotel

Hotel with a 24-hour front desk, near Shimane Art Museum
Guests of Matsue New Urban Hotel enjoy free WiFi in public areas, conference space, and laundry facilities. Self parking is offered for JPY 800 per night. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this hot springs hotel include an ATM, a banquet hall, and a gift shop.
Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Other amenities include refrigerators, safes, and phones.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
  • Check-in: 3 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

Is free cancellation available at Matsue New Urban Hotel?

Matsue New Urban Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Matsue New Urban Hotel?

As of May 24, 2025, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on Jun 1, 2025 start from $51.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Matsue New Urban Hotel?

This hotel is situated in Matsue Shinjiko Onsen within a 10-minute walk of Shinjiko Ohashi Bridge and Shijimikan Museum. You'll also find Matsue Castle and Shimane Prefectural Art Museum less than a mile away.

Is parking available on site at Matsue New Urban Hotel?

Yes, parking is offered for JPY 800 per night.

Is there a spa at Matsue New Urban Hotel?

Spa services at the hotel include body treatments.

Does Matsue New Urban Hotel have a casino on the premises?

No, Matsue New Urban Hotel doesn't have a casino.

Is there an indoor pool at Matsue New Urban Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Matsue New Urban Hotel?

Couples will appreciate amenities at this hotel, including free Internet access and slippers in each guestroom with some featuring lake views.

Does Matsue New Urban Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Matsue New Urban Hotel have a restaurant that serves breakfast?

Yes, Matsue New Urban Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Does Matsue New Urban Hotel allow pets to stay free of charge?

No, pets aren't allowed at Matsue New Urban Hotel though service animals are welcome.

Does Matsue New Urban Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Matsue New Urban Hotel?

The closest major airport to Matsue New Urban Hotel is Izumo Airport (IZO), which is 15.1 mi away (28 minutes by car). Another top airport is Yonago Airport (YGJ), which is located 15.8 mi away (39-minute drive).

Can I book a room with a balcony at Matsue New Urban Hotel?

No, there aren't any guestrooms with balconies at Matsue New Urban Hotel.

Matsue New Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 135 out of 366 reviews
Rating 8 - Good. 147 out of 366 reviews
Rating 6 - Okay. 63 out of 366 reviews
Rating 4 - Poor. 9 out of 366 reviews
Rating 2 - Terrible. 12 out of 366 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインもチェックアウトもスムーズで、温泉も良かったし、朝食も美味しかったです。お部屋も綺麗でスタッフの方々も親切で助かりました。バス停や駅から歩ける距離だったのも良かった。本当にありがとうございました。
Stayed 1 night in Dec 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Traveled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Cramped and Disappointing

Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kiyonori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ビュッフェが秀逸至極! スタッフの気配りも良いですし、大満足の宿泊でした。
Stayed 1 night in Jan 2025

8/10 Good

Masako

Stayed 4 nights in Jan 2025

6/10 Okay

GIHYEON

Stayed 1 night in Jan 2025

10/10 Excellent

YASUHIRO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
レイクビューの部屋をとりました。眼下に宍道湖大橋と宍道湖が見渡せしました。夕食はキャンドルでフレンチのハーフにしました。美味でした。何度も利用していますが、ここのしじみの味噌汁は最高です。
Stayed 1 night in Dec 2024

10/10 Excellent

Mika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントのスタッフの方の接客態度が素晴らしく、リニューアルされててお部屋も素敵で子供達もリラックスできました!朝食も種類も多く、特産の物もあり、美味しく、景色も良く、言う事なく最高でした。また泊まりたいと思います♪
Stayed 2 nights in Dec 2024

8/10 Good

yukinori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

shigemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
施設が新しく快適でした。朝食も豊富で美味しかったです。
Stayed 1 night in Dec 2024

10/10 Excellent

Yoshihito

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
仕事で使いました。立地面等とても満足出来ました。
Stayed 2 nights in Nov 2024

6/10 Okay

Yuzo

Business traveler
Liked: Cleanliness, staff & service, amenities
部屋の広さは普通、施設全体としては清潔感があり、良いホテルだと思います。 良かった点は温泉と展望フロアでの美味しい朝食です。両方とももう少し広いともっとホテルのウリになると思いました。
Stayed 1 night in Dec 2024