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Matsue New Urban Hotel

3.5 star property

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Photo gallery for Matsue New Urban Hotel

Public bath
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing
Terrace/patio
Restaurant
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Place, Lake Shinji
    ‪1 min walk‬
  • Place, Shinjiko Ohashi Bridge
    ‪4 min walk‬
  • Place, Matsue Castle
    ‪10 min walk‬
  • Airport, Izumo (IZO)
    ‪50 min drive‬

Room options

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Single - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Single - Non-Smoking - Annex

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed
  • Free WiFi

View all photos for Twin Lake View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin Lake View Annex Building

  • Sleeps 2
  • Free WiFi

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds
  • Free WiFi

View all photos for Twin City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin City View Annex Building

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin City View Annex Building

  • Sleeps 2
  • Free WiFi

About the neighborhood

Matsue

Located in Matsue Shinjiko Onsen, Matsue New Urban Hotel is a leisurely stroll from popular sights such as Lake Shinji and Matsue Horaenya Denshokan. This 101-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Lake Shinji - 1 min walk - 0.1 miles
  • Shinjiko Ohashi Bridge - 4 min walk - 0.3 miles
  • Matsue Castle - 10 min walk - 0.6 miles
  • Shijimikan Museum - 11 min walk - 0.6 miles
  • Shimane Art Museum - 14 min walk - 0.8 miles

Getting around

  • Matsue Station - 19 min walk
  • Izumo Airport (IZO) - 33 min drive

Restaurants

  • ‪珈琲館京店店 - ‬4 min walk
  • ‪月ヶ瀬 - ‬4 min walk
  • ‪Little Court Coffee - ‬3 min walk
  • ‪おいでやす おおきに屋 - ‬4 min walk
  • ‪そば処 玄 - ‬7 min walk

About this property

Matsue New Urban Hotel

Guests of Matsue New Urban Hotel enjoy free WiFi in public areas, conference space, and laundry facilities. Self parking is offered for JPY 800 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this hot springs hotel include a gift shop, an ATM, and a vending machine.
Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other amenities include refrigerators, safes, and phones.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

Is free cancellation available at Matsue New Urban Hotel?

Matsue New Urban Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Matsue New Urban Hotel?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on Jun 28, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Matsue New Urban Hotel?

This hotel is situated in Matsue Shinjiko Onsen, just steps from Shinjiko Ohashi Bridge, and within a 10-minute walk of Lake Shinji and Matsue Jozan Park. You'll also find Matsue Castle and Shimane Art Museum less than a mile away.

Will I be able to park at Matsue New Urban Hotel?

Yes, parking is offered for JPY 800 per night.

Is there a spa at Matsue New Urban Hotel?

Spa services at the hotel include body treatments.

Does Matsue New Urban Hotel have a casino on the premises?

No, Matsue New Urban Hotel doesn't have a casino.

Is there an indoor pool at Matsue New Urban Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Matsue New Urban Hotel?

Couples will appreciate amenities at this hotel, including free wired internet and slippers in each guestroom, and some feature lake view.

Does Matsue New Urban Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Matsue New Urban Hotel have a restaurant that serves breakfast?

Yes, Matsue New Urban Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Does Matsue New Urban Hotel allow pets to stay free of charge?

No, pets aren't allowed at Matsue New Urban Hotel though service animals are welcome.

Does Matsue New Urban Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Matsue New Urban Hotel?

The closest major airport to Matsue New Urban Hotel is Izumo Airport (IZO), which is 15.2 mi away (33 minutes by car). Another top airport is Yonago Airport (YGJ), which is located 15.9 mi away (50-minute drive).

Can I book a room with a balcony at Matsue New Urban Hotel?

No, you won't find guestrooms with balconies at Matsue New Urban Hotel.

Matsue New Urban Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 184 out of 453 reviews
Rating 8 - Good. 177 out of 453 reviews
Rating 6 - Okay. 69 out of 453 reviews
Rating 4 - Poor. 11 out of 453 reviews
Rating 2 - Terrible. 12 out of 453 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chun Wai Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to Shimane Art Museum. The view of the lake view room is perfect.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Lai Man

Liked: Cleanliness, staff & service, amenities
Very good hotel. The hotel has two blocks. They provide a lot of amenities, including face oil, cleansing oil, even body lotion at the main concourse. Very helpful staff. The hot spring is big enough and comfy.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Margaret

Liked: Amenities, property conditions & facilities
The staff were great; very helpful. I liked the room and the shower unit was perfect. I would have liked to gone to the spa, but maybe next time. Breakfast (bought separately) was very very delicious, and with a superb view of the lake in the morning sunshine. Very pleased.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Lap Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

YONGJIN

Good
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff, amenities and comfortable rooms

I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

Room smaller than I had expected.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

MITSUTOSHI

Liked: Staff & service
娘の大学受験に合わせて滞在しました。松江の宿泊施設は数が限られているので割高でしたがやむなくここに泊まりました。屋上のガーデンは閉まっていて残念でした。
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Keisuke

Liked: Staff & service, amenities, property conditions & facilities
本館と別館に分かれているので、本館に部屋がある場合、一度外に出て別館の温泉まで移動する必要があります。宍道湖が目の前で眺めは良いですが、日没は見れません。
Stayed 2 nights in Mar 2026
Verified

8/10 Good

kenshin

Liked: Cleanliness, staff & service, amenities
朝食が美味しい
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chi Lun

Liked: Cleanliness, staff & service, property conditions & facilities
非常方便
Stayed 1 night in Mar 2026
Verified

4/10 Poor

MASAMI

大浴場とフロントが別館にあり、一度外に出て移動しなければならず、寒くて、湯冷めしそうだった
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ting-Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然離車站有一點距離, 但員工非常的親切, 房間也很舒適, 而且可以借用腳踏車真得非常方便, 下次在到松江還是想選擇住這裡
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

hokuto

Liked: Cleanliness, staff & service, property conditions & facilities
よかった
Stayed 1 night in Feb 2026
Verified

8/10 Good

Chiharu

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で良かったです。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

YOSHIHIRO

Liked: Cleanliness, staff & service, amenities
ロケーションが宍道湖の目の前で、とても楽しめました。 歩いてすぐに多くの飲食店もあり、便利。 スタッフがとても丁寧で親切でした。
宿泊した客室
客室からの眺め
客室からの夜明け
客室からの日の出
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mamiko

Liked: Cleanliness
３人部屋だったが　ベットが広く　快適。 Refaのドライヤーも借りれて　スタッフも親切でした
Stayed 1 night in Feb 2026
Verified

8/10 Good

??

Liked: Cleanliness, amenities, property conditions & facilities
お風呂が良かったです
Stayed 2 nights in Feb 2026