2/10 Terrible
MOHAMMAD TASLEEM
Feb 25, 2025
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed !
The customer service at reception was absolutely atrocious !
The lady at front desk just disregarded a few of us like we were from the jungle.
Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ?
She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ?
Straight disregard !
Wow then to top it off the room was terrible .
No air conditioning in the room it looked mad tidy the room needs crazy upgrading !
Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done !
Breakfast was complete rubbish compared to most of the other hotels in line with Novotel !
Please avoid this hotel at all costs !
It is just not worth giving them you’re hard earned money !
MOHAMMAD TASLEEM
Stayed 1 night in Feb 2025