Novotel Marrakech Hivernage

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Marrakech Hivernage

Front of property
Lobby
Premium bedding, in-room safe, desk, soundproofing
Lounge
Outdoor pool, pool umbrellas

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000
  • Marrakech Plaza
    ‪15 min walk‬
  • Jemaa el-Fnaa
    ‪20 min walk‬
  • Menara Mall
    ‪2 min drive‬
  • Marrakech (RAK-Menara)
    ‪6 min drive‬

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Room options

Superior Twin Room, Multiple Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Double Room, 1 Double Bed with Sofa bed

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Deluxe Room, 1 Double Bed with Sofa bed

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Superior Double Room, 1 Double Bed with Sofa bed

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Marrakech

Located in Gueliz within a short walk of Avenue Mohamed VI, Novotel Marrakech Hivernage is within a mile (2 km) of other popular sights such as Jemaa el-Fnaa. This 112-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Koutoubia Mosque - 13 min walk - 0.7 miles
  • Marrakech Plaza - 15 min walk - 0.8 miles
  • Jemaa el-Fnaa - 20 min walk - 1.1 miles
  • Menara Mall - 2 min drive - 0.7 miles
  • Majorelle Garden - 2 min drive - 1.4 miles

Getting around

  • Marrakech Central Station - 6 min drive
  • Menara Airport (RAK) - 8 min drive

Restaurants

  • ‪Casino de Marrakech - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬5 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬4 min walk
  • ‪Café Extrablatt - ‬2 min walk
  • ‪Palais Jad Mahal - ‬3 min walk

About this property

Novotel Marrakech Hivernage

Family-friendly hotel with a fitness center and a 24-hour front desk
Novotel Marrakech Hivernage features an outdoor pool, a children's pool, and a gym. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and an arcade/game room.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Languages

Arabic, English, French

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 15 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MAD 150.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Are free cancellation options available at Novotel Marrakech Hivernage?

Novotel Marrakech Hivernage offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Marrakech Hivernage?

As of May 29, 2025, prices found for a 1-night stay for 2 adults at Novotel Marrakech Hivernage on Jun 8, 2025 start from $155.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Novotel Marrakech Hivernage?

This hotel is situated in Gueliz within a short 19-minute walk of Jemaa el-Fnaa and also 10 minutes on foot from Avenue Mohamed VI. You'll also find Marrakech Plaza and Majorelle Garden within a short drive.

Is parking available on site at Novotel Marrakech Hivernage?

No, this hotel doesn't offer parking.

Is there a spa available at Novotel Marrakech Hivernage?

Spa services at the hotel include mani/pedis.

Does Novotel Marrakech Hivernage feature a casino on the premises?

No, Novotel Marrakech Hivernage doesn't have a casino.

Will I find an indoor pool at Novotel Marrakech Hivernage?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Novotel Marrakech Hivernage a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Novotel Marrakech Hivernage have a hot tub?

No, this hotel doesn't have a spa tub.

Does Novotel Marrakech Hivernage have a restaurant with a breakfast menu?

Yes, Novotel Marrakech Hivernage serves buffet breakfast for a surcharge each morning at Bazz'art.

Will Novotel Marrakech Hivernage allow pets to stay free of charge?

No, pets aren't allowed at Novotel Marrakech Hivernage.

Does Novotel Marrakech Hivernage have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Novotel Marrakech Hivernage?

The closest major airport to Novotel Marrakech Hivernage is Menara Airport (RAK), which is 3.5 mi away (8 minutes by car).

Are there rooms with balconies that I can book at Novotel Marrakech Hivernage?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Novotel Marrakech Hivernage Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 226 out of 1000 reviews
Rating 8 - Good. 378 out of 1000 reviews
Rating 6 - Okay. 240 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

MOHAMMAD TASLEEM

Disliked: Staff & service, amenities, property conditions & facilities
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed ! The customer service at reception was absolutely atrocious ! The lady at front desk just disregarded a few of us like we were from the jungle. Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ? She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ? Straight disregard ! Wow then to top it off the room was terrible . No air conditioning in the room it looked mad tidy the room needs crazy upgrading ! Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done ! Breakfast was complete rubbish compared to most of the other hotels in line with Novotel ! Please avoid this hotel at all costs ! It is just not worth giving them you’re hard earned money !
Stayed 1 night in Feb 2025

10/10 Excellent

Usman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service was exceptional. Especially receptionist Imane. Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Stayed 4 nights in Feb 2025

4/10 Poor

Douglas, Lubbock

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aathavan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Satish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They had zero air conditioning even though it was really hot. We had to sleep with the windows and doors open and it was really noisy outside!
Stayed 6 nights in Nov 2024

6/10 Okay

ALBA CATALINA MORALES

Disliked: Amenities, property conditions & facilities
Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
Stayed 5 nights in Nov 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the restaurant were outstanding!
Stayed 14 nights in Oct 2024

6/10 Okay

ALBA CATALINA MORALES

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service
The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Stayed 3 nights in Oct 2024

6/10 Okay

Keith

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2024

4/10 Poor

Fawaz

Liked: Cleanliness, staff & service
Hotel office is getting renovated
Stayed 1 night in Oct 2024

4/10 Poor

Atalokhia

Traveled with group
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An enjoyable and relaxing stay in Marrakesh.

The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.
Stayed 3 nights in Sep 2024

10/10 Excellent

GIORIBE

Stayed 1 night in Sep 2024

8/10 Good

Yvonne

Stayed 1 night in Aug 2024

2/10 Terrible

khaled

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend this hotel. This is really overvalued and the staff is terrible.
Stayed 2 nights in Aug 2024

8/10 Good

Nzuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff
Stayed 7 nights in Aug 2024

10/10 Excellent

Kamlesh

Stayed 3 nights in Jun 2024

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Leonie

Disliked: Staff & service, property conditions & facilities, room comfort

Not a great stay, hotel needs a refresh

Our room was dated and tired. The shower leaked all over the floor with every use and the room smelt the whole time we were there - really fishy, which we think was glue. Everything in the room has been repaired and not well! The bed was very hard. The robes were old, faded and worn out, as were the towels. The TV was good! The pool area was nice and the breakfast was good. But the worst thing was the staff, they were all rude and unfriendly and very unhelpful. They were also really slow, the reception staff were the worst. Just made us feel unwelcome
Stayed 3 nights in Apr 2024

8/10 Good

yahya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Apr 2024

10/10 Excellent

richard

Stayed 2 nights in Mar 2024

4/10 Poor

Dr. Mohammed, Riyadh

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdouzakou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment
Stayed 3 nights in Feb 2024