8/10 Bueno
Roxanne N.
19 may. 2025
Le gustó: Limpieza
The condo was great…rental mgmt..not so much
Loved this condo… very clean and was really well kept. Furniture was in great condition. The condo was probably one of the best stocked rentals I have ever stayed at. The location couldn’t be beat!! Right across the street was beach access. I kept saying through out the trip that I would definitely stay again. That is until the last full day. We somehow got locked out of our condo. Left in the morning and came back in the evening to a condo where after 3 days of coming and going, the digital code for the lock no longer worked. I was annoyed, but not mad, this can happen. What I was very angry at was that when we called the rental mgmt, it was almost an hour and half before anyone called us back. We called them 6 times before getting a response. Stuck outside in 93 degree sun. Once we finally got a call back, We had to wait 15 min for another call back to be given the code for the key box for the key to open the door and have the digital lock reset. The response I got from the rental mgmt was, sorry, this never happened before. My response was, never happened to me either, but as the guest it is not my responsibility to have a contingency plan. Later on that night we had the same issue with the door again, but luckily we were smart and kept the manual key with us for the rest of the stay. Also, I had to call the day of arrival because I didn’t get check in info. An hour later I finally received it. Horrible communication from rental mgmt. Never will rent through them again.
Roxanne N.
Se hospedó 4 noches en mayo de 2025