Tranquility Bay is a beautiful property with great amenities and social areas that are perfect for spending quality time with family. The setting is peaceful, and the combination of multiple pools and close proximity to the beach made our stay very convenient. The location, especially being so close to Miami, is definitely a plus.
However, the cleanliness of the home left a lot to be desired. At first glance, everything appeared tidy, but on closer inspection, we found hair scattered throughout the house—including large clumps under the beds that clearly didn’t belong to us. With young children in our group, hygiene was especially important, and the lack of thorough cleaning was disappointing.
We reached out to the property management team, shared photos, and even provided feedback about a broken oven handle and deteriorating front panel, but unfortunately received no response or follow-up. For a property marketed as a premium stay with premium pricing, the service and attention to detail—particularly regarding cleanliness and maintenance—fell short of expectations.
Overall, while the location and setting are lovely, we were let down by the lack of cleanliness and the unresponsiveness to our concerns. Even after proving a review. I am able to provide images