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The Level at Melia Castilla

4.0 star property

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Photo gallery for The Level at Melia Castilla

Lobby sitting area
Executive lounge
Lobby
Executive lounge
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Plaza de Castilla
    ‪6 min walk‬
  • Place, Bernabéu Stadium
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for The Level, Deluxe Room

Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Premium Room

Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Premium Room

10.0 out of 10
Exceptional
(5 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for The Level, Junior Suite

The Level, Junior Suite | View from room

The Level, Junior Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for The Level, Grand Suite

The Level, Grand Suite | Premium bedding, pillowtop beds, minibar, in-room safe

The Level, Grand Suite

  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Castilla The Level

Castilla The Level | Premium bedding, pillowtop beds, minibar, in-room safe

Castilla The Level

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Family Room, Connecting Rooms

View from room

The Level, Family Room, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Room (Premium Triple Room The Level)

Premium bedding, pillowtop beds, minibar, in-room safe

Room (Premium Triple Room The Level)

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Room (Family Communicated The Level 2+2)

View from room

Room (Family Communicated The Level 2+2)

  • 678 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds
  • Free WiFi

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About the neighborhood

Madrid

Located in Tetuán, The Level at Melia Castilla is within a 10-minute walk of popular sights such as Plaza de Castilla and Gate of Europe. This 84-room, 4-star hotel has 2 restaurants, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Madrid and also close to Bernabéu Stadium and Cuatro Torres Business Area.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Azca Financial District - 1 min walk - 0.0 miles
  • Plaza de Castilla - 6 min walk - 0.4 miles
  • Gate of Europe - 8 min walk - 0.5 miles
  • Bernabéu Stadium - 13 min walk - 0.7 miles

Getting around

  • Nuevos Ministerios Station - 3 min drive
  • Cuzco Station - 6 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Melia Castilla Breakfast Saloon - ‬3 min walk
  • ‪Pez Fuego - ‬4 min walk
  • ‪La Garriga - ‬4 min walk
  • ‪Mesón Txistu - ‬3 min walk

About this property

The Level at Melia Castilla

Guests of The Level at Melia Castilla enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Self parking is available for EUR 29 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.
32-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, espresso makers, and safes are also standard.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Albufera Restaurant
  • La Terraza
  • Loby Café

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 30 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 29 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector and window guards.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June 17 to September 01.
  • Pool access available from noon to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid

Frequently asked questions

Is a free cancellation option available at The Level at Melia Castilla?

The Level at Melia Castilla provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Level at Melia Castilla?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at The Level at Melia Castilla on May 17, 2026 start from $329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Level at Melia Castilla?

This hotel is situated in Tetuán within a short 12-minute walk of Bernabéu Stadium and also 7 minutes on foot from Plaza de Castilla. You'll also find Gran Via and National Prado Museum within a short drive.

Is parking available on site at The Level at Melia Castilla?

Yes, parking is offered for EUR 29 per day. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Does The Level at Melia Castilla have a casino on the premises?

No, The Level at Melia Castilla doesn't have a casino.

Will I find an indoor pool at The Level at Melia Castilla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between noon and 8:00 PM and the seasonal pool will be open from June 17 until September 01.

What amenities will couples enjoy at The Level at Melia Castilla?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Are there hot tubs at The Level at Melia Castilla?

No, there isn't a spa tub at this hotel.

Does The Level at Melia Castilla have a restaurant that serves breakfast?

Yes, The Level at Melia Castilla has 2 restaurants, and serves free continental breakfast each morning.

Will The Level at Melia Castilla allow pets to stay free of charge?

No, pets aren't allowed at The Level at Melia Castilla though service animals are welcome.

Are there connecting rooms at The Level at Melia Castilla?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from The Level at Melia Castilla?

The closest major airport to The Level at Melia Castilla is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.3 mi away (16 minutes by car).

Are there rooms with balconies that I can book at The Level at Melia Castilla?

No, you won't find guestrooms with balconies at The Level at Melia Castilla.

Does The Level at Melia Castilla have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at The Level at Melia Castilla.

The Level at Melia Castilla Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 67 out of 79 reviews
Rating 8 - Good. 8 out of 79 reviews
Rating 6 - Okay. 2 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 0 out of 79 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great with the exception of the television stations could add CNN or a new channel from the US…..
Stayed 5 nights in Nov 2025

10/10 Excellent

Claudio

Stayed 1 night in Nov 2025

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice 👍
Stayed 2 nights in Oct 2025

10/10 Excellent

Henrik

Stayed 1 night in Aug 2025

8/10 Good

Farhad

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice in every way. Will definitely stay here again when returning to Madrid.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eugenio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jens

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant lounge

Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great rooms!
Stayed 3 nights in May 2024

10/10 Excellent

Bernadette

Liked: Property conditions & facilities
Everybody was nice helpful
Stayed 4 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Really nice staff. A bit far from the city centre
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bryan Rodrigo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I would stay here again.
Stayed 5 nights in Mar 2024

4/10 Poor

Yousef

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Level is the best hotel that I have been. Very nice hotel
Stayed 7 nights in Dec 2023

10/10 Excellent

oluwafemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

pat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning. great food. clean. great service.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Stayed 2 nights in May 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Stayed 6 nights in Mar 2023

10/10 Excellent

Li Choo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Stayed 2 nights in Sep 2022

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great stay! The Level is worth it!
Stayed 2 nights in Aug 2022

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was way too cold to swim. Options for food too limited. Should have vegetarian options.
Stayed 6 nights in Aug 2022

10/10 Excellent

Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience because of the wonderful service
Stayed 2 nights in Aug 2022

10/10 Excellent

Charlotte Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Stayed 3 nights in Aug 2022