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Hotel Sterling

3.0 star property
Hotel with a 24-hour front desk, steps from Gran Via

Choose dates to view prices

Photo gallery for Hotel Sterling

Lobby sitting area
1 bedroom, minibar, in-room safe, desk
Exterior
Balcony
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle San Bernardo 29-31, Madrid, 28015
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪10 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

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Room options

View all photos for Triple Room, City View

1 bedroom, minibar, in-room safe, desk

Triple Room, City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room, Terrace, City View

1 bedroom, minibar, in-room safe, desk

Double or Twin Room, Terrace, City View

  • 183 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room, City View

1 bedroom, minibar, in-room safe, desk

Quadruple Room, City View

  • 291 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

View all photos for Triple Room, Terrace, City View

1 bedroom, minibar, in-room safe, desk

Triple Room, Terrace, City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, desk

Single Room

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room, City View

1 bedroom, minibar, in-room safe, desk

Double or Twin Room, City View

  • 183 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Double Room

1 bedroom, minibar, in-room safe, desk

Economy Double Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

1 bedroom, minibar, in-room safe, desk

Quadruple Room

  • 291 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | 1 bedroom, minibar, in-room safe, desk

Double or Twin Room

  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds

1 bedroom, minibar, in-room safe, desk

Triple Room, 3 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room, Terrace, City View

1 bedroom, minibar, in-room safe, desk

Quadruple Room, Terrace, City View

  • 291 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

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Terrace/patio

Hyatt Centric Gran Via Madrid

Madrid Centro
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,001 reviews
The price is $269
$244 nightly
$269 total
Total includes taxes and fees
Jun 22 - Jun 23
Hyatt Centric Gran Via Madrid

About the neighborhood

Madrid

Located in Madrid Centro, Hotel Sterling is next to popular attractions like Gran Via and Plaza de España - Princesa. This 69-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and free newspapers in the lobby.

What's nearby

  • Gran Via - 2 min walk - 0.1 miles
  • Royal Palace of Madrid - 10 min walk - 0.5 miles
  • Puerta del Sol - 10 min walk - 0.6 miles
  • Plaza Mayor - 11 min walk - 0.6 miles
  • Prado Museum - 3 min drive - 1.2 miles

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Sirena Verde - ‬3 min walk
  • ‪Tony Roma's - ‬3 min walk
  • ‪Txapela - ‬3 min walk
  • ‪O'Luar - ‬1 min walk

About this property

Hotel Sterling

Hotel with a 24-hour front desk, steps from Gran Via
Guests of Hotel Sterling enjoy free WiFi in public areas, meeting rooms, and free newspapers. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Additional amenities include laundry facilities and a ballroom.
Guests can expect free WiFi and 26-inch LED TVs with satellite channels. Minibars, hair dryers, and safes are also standard.

Languages

Catalan, Dutch, English, German, Italian, Romanian, Spanish

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Front of property - evening/night

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  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.8 out of 10, Excellent, 685 reviews
$73 nightly
The price is $80
Jun 15 - Jun 16
Total includes taxes and fees
Hotel JC Rooms Chueca

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • Elevator

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hotel Sterling Madrid
Sterling Madrid
Hotel Sterling
Alexandra Hotel Madrid
Hotel Sterling Hotel
Hotel Sterling Madrid
Hotel Sterling Hotel Madrid

Frequently asked questions

Are free cancellation options available at Hotel Sterling?

Hotel Sterling provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Sterling?

As of Jun 13, 2025, prices found for a 1-night stay for 2 adults at Hotel Sterling on Jun 30, 2025 start from $159.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hotel Sterling?

This hotel is situated in Madrid Centro, just steps from Gran Via and Plaza de España - Princesa. You'll also find Puerta del Sol and Plaza Mayor less than a mile away.

Will I be able to park at Hotel Sterling?

No, there isn't parking at this hotel.

Does Hotel Sterling include a casino at the property?

No, Hotel Sterling doesn't have a casino.

Is there an indoor pool at Hotel Sterling?

No, there is no indoor pool at this hotel.

Is Hotel Sterling good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as concierge services and a 24-hour front desk.

Are there hot tubs at Hotel Sterling?

No, this hotel doesn't have a spa tub.

Does Hotel Sterling have a restaurant that serves breakfast?

Hotel Sterling offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Sterling allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Sterling for a fee of EUR 10 per pet, per day.

Does Hotel Sterling have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Sterling?

The closest major airport to Hotel Sterling is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.8 mi away (31 minutes by car).

Are there rooms with balconies that I can book at Hotel Sterling?

Yes, some guestrooms at Hotel Sterling offer a terrace and may feature city views.

Hotel Sterling Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 270 out of 1000 reviews
Rating 8 - Good. 469 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025

10/10 Excellent

America

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025

6/10 Okay

Roxana Claudia

Traveled with group, Traveled with family
Liked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

mirtha, miami lakes

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024

4/10 Poor

Zeenat

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recomend this property to any one. Hallway had a very unpleasent smell. Stains on halway carpet. Roomvery small. We couldnt sleep at night due to out side noise. Staff was not friendly . There was no hot water the evening we arrived and we were told to wait till morning as they cant to any thing about it. Very bad experience
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024

10/10 Excellent

Jezmin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Lukasz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel in central Madrid. Great value, clean and a warm welcome from the staff. There's a couple of Metro stations nearby and Aquí Santoña - Tienda y Tapas over the road is a great place for tapas.
Stayed 2 nights in Jan 2024

8/10 Good

Luis

Traveled with family and small children
Liked: Staff & service
Overall it was ok. Needs a little remodel but it was near main attractions.
Stayed 7 nights in Jan 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay suited us as we are a family of 3. Easy to book and the option of the 1 room with 3 seperate beds was great. Didnt have the breakfast but they dining looked good. The reception were very helpful and we could store our bags u til our late evening flight. Great value and a super central location.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Great location

The hotel is in a great walkable location! The staff was friendly and provided recommendations when we asked. The only downside is that the rooms get very hot (80°+), even if they turn off the heat to your room. We had to leave windows open as long as we could before going to sleep to get to a comfortable temp. Then we would wake up steamy. It's all manageable but something to note.
Stayed 4 nights in Oct 2023

8/10 Good

Gail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay except the very noisy street. Even with the window closed, we still heard people, trucks, sirens at all hours of the night. The 10 Euro breakfast was not included. It was average. No eggs were offered. The front desk and cleaning staff were very attentive.
Stayed 3 nights in Sep 2023

8/10 Good

Angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena eleccion Costo beneficio
Stayed 1 night in Aug 2023

10/10 Excellent

Gregorio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient Hotel, confortable beds, excelente service at breakfast. Definetly coming back.
Stayed 2 nights in Jul 2023

4/10 Poor

Kimberlee

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Genesis

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, friendly staff, easy check in, nice rooms and very clean. A 4-5 minutes walk from the Santo Domingo Metro station. If you want to enjoy La Gran Via this is definitely a great place to stay!
Stayed 1 night in Jan 2023

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La localizaciones perfecta
Stayed 5 nights in Sep 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2022

8/10 Good

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a city centre break

Hotel is very well located, we needed twin rooms which they have plenty of. All rooms very clean and also the communal spaces. Very helpful and friendly staff.
Stayed 3 nights in Apr 2022

10/10 Excellent

Victor Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, near of Madrid Centro
Stayed 1 night in Sep 2021

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid in 3 days

Great location, 2 minutes walk from gran via, metro 5 minutes. Royal Palace 10 minutes, museums a short metro ride. Toledo bus pick up 5 minutes. Safe, clean and comfortable hotel.
Stayed 3 nights in Mar 2020

8/10 Good

yoke f

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020