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Mackay Resort Motel

4.0 star property

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Photo gallery for Mackay Resort Motel

Exterior
Luxury King Spa Suite | In-room dining
Self-Contained Family Room | Terrace/patio
Reception
Garden view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
154 Nebo Road, West Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪12 min walk‬
  • Place, Mackay Base Hospital
    ‪3 min drive‬
  • Place, Harrup Park
    ‪7 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard Family Room

Standard Family Room | Minibar, desk, laptop workspace, blackout drapes

Standard Family Room

9.2 out of 10
Wonderful
(9 reviews)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Spa Suite

Executive Spa Suite | Minibar, desk, laptop workspace, blackout drapes

Executive Spa Suite

  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Queen Room

8.8 out of 10
Excellent
(13 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Self-Contained Twin Room

Self-Contained Twin Room | Minibar, desk, laptop workspace, blackout drapes

Self-Contained Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Self-Contained Family Room

Self-Contained Family Room | Minibar, desk, laptop workspace, blackout drapes

Self-Contained Family Room

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 462 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Twin Room, Accessible

Standard Twin Room, Accessible | Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Twin Room, Accessible

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Luxury King Spa Suite

Luxury King Spa Suite | Minibar, desk, laptop workspace, blackout drapes

Luxury King Spa Suite

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, desk, laptop workspace, blackout drapes

Standard Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Mackay

Located in West Mackay within a short walk of Mackay Regional Botanic Gardens, Mackay Resort Motel is within a mile (2 km) of other popular sights such as Mackay Base Hospital. This 40-room, 4-star motel has a restaurant, an outdoor pool, and free in-room WiFi.
View more Motels in MackayOpens in a new window

What's nearby

  • Mackay Regional Botanic Gardens - 12 min walk - 0.7 miles
  • Caneland Central - 2 min drive - 1.4 miles
  • Bluewater Lagoon - 3 min drive - 1.6 miles
  • Mackay Base Hospital - 3 min drive - 1.0 mile
  • Harrup Park - 7 min drive - 2.1 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪KFC - ‬12 min walk
  • ‪Austral Hotel - ‬3 min drive
  • ‪The Coffee Club Café - Caneland Central - ‬3 min drive

About this property

Mackay Resort Motel

At Mackay Resort Motel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Free parking is available if you drive. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
Guests can expect free WiFi and 43-inch Smart TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free long-distance calls. Limited housekeeping is available.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends; AUD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Gecko

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (603 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (7 AM - 5:00 PM) and Saturday - Sunday (7:00 AM - noon)
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk, lockbox

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 25.0 per night
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 5.00 to 20.00 per person
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • Parking has height restrictions.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mackay Resort Motel
Mackay Resort Motel Motel
Mackay Resort Motel West Mackay
Mackay Resort Motel Motel West Mackay

Frequently asked questions

Are free cancellation options available at Mackay Resort Motel?

Mackay Resort Motel provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do around Mackay Resort Motel?

This motel is situated in West Mackay within a short 17-minute walk of Pioneer Valley and also 9 minutes on foot from Mackay Regional Botanic Gardens. You'll also find Harrup Park and Caneland Central within a short drive.

Is parking available on site at Mackay Resort Motel?

Yes, self parking is offered for free at the motel.

Does Mackay Resort Motel have a casino on the premises?

No, Mackay Resort Motel doesn't have a casino.

Will I find an indoor pool at Mackay Resort Motel?

No, this motel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Mackay Resort Motel?

There are many amenities for couples at this motel, including Champagne service as well as an outdoor pool and a poolside bar.

Are there hot tubs at Mackay Resort Motel?

Yes, some guestrooms at this motel feature private indoor spa tubs.

Does Mackay Resort Motel feature a restaurant that includes a breakfast menu?

Yes, Mackay Resort Motel serves a cooked-to-order breakfast for a surcharge each morning at Blue Gecko.

Will Mackay Resort Motel allow pets to stay for free?

No, pets aren't allowed at Mackay Resort Motel though service animals are welcome.

Does Mackay Resort Motel have connecting rooms?

No, there aren't connecting guestrooms at this motel.

Where is the closest airport to Mackay Resort Motel?

The closest major airport to Mackay Resort Motel is Mackay, QLD (MKY), which is 2.7 mi away (5 minutes by car).

Are there rooms with balconies at Mackay Resort Motel?

Yes, some guestrooms at Mackay Resort Motel offer a furnished balcony and may feature garden views.

Mackay Resort Motel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 536 out of 993 reviews
Rating 8 - Good. 370 out of 993 reviews
Rating 6 - Okay. 65 out of 993 reviews
Rating 4 - Poor. 16 out of 993 reviews
Rating 2 - Terrible. 6 out of 993 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert, Giru

Stayed 1 night in Nov 2025

6/10 Okay

Adam

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Parking is terrible it should be numbered for each room bed was horrible way to soft offers no support
Stayed 1 night in Nov 2025

10/10 Excellent

Tascha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, good location, friendly service.
Stayed 2 nights in Oct 2025

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities withbpool and bar/restaurant. Has everything a motel needs. Will wtay again on my return to Mackay next year.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, amenities
Everything was fine except the seweage smell from the bathroom, coming up through the pipes or something. We had to keep the door closed or it was unliveable. There was no staff on duty while we were there. You might want to investigate that.
Stayed 1 night in Oct 2025

8/10 Good

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Jodi

Stayed 1 night in Oct 2025

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was really nice .. The parking situation needs to be managed .. No good to advertise parking if it is not allocated to a room .. hit n miss parking is not acceptable and would be the only reason for not rebooking at this venue on a future occasion
Stayed 2 nights in Oct 2025

8/10 Good

Jennah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quick and good for what we needed as just passing through. Staff were very helpful with late check in and organising breakfast orders for following morning. However room did appear a little dusty, light fitting above one of kids beds was also hanging out of wall and unfortunately our breakfast was cold by the time it arrived,
Stayed 1 night in Sep 2025

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is in a very convenient position to get to all places, including the hospital. I enjoyed my stay there and would come back any time.
Stayed 3 nights in Sep 2025

10/10 Excellent

TL

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review is excellence in everything, it was one of the best places I’ve ever stayed and I’ve stayed at a lot of places, welcoming accomodating, friendly, the food was amazing. Thank you Mackay Resort for all that you done. Will be spreading the word xoxo
Stayed 2 nights in Sep 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! 10/10
Stayed 1 night in Sep 2025

6/10 Okay

Joanne, Hope Vale

Traveled with partner
Good for night stop over
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service for a sales person needing some freezer storage. Rooms are excellent for “office space” shower has excellent pressure. Bed is too soft for my liking.
Stayed 1 night in Sep 2025

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivy

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good and had everything we needed. The staff were very friendly and helpful. Of special note, we loved having a drink in the beautiful pool area. The restaurant does breakfast and this was excellent and very reasonably priced. Would happily come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm and comfortable

Great little motel, warm, comfortable, close to everything . Was really impressed with extra blankets and heater in the room
Stayed 5 nights in Aug 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Monica, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows comfortable. Self check in on Sunday. The upstairs apartment 1 double bed and 1 single bed was spacious, 'looked clean', however dated and had a distinct old smell. The flannelette cover on the end of the bed created lots of loose black fluff and got onto our clothes. Removed from bed. Visable black fluff on the top bedsheet and carpet Better off without it. There was a blob of wet tissue in shower drain. Please explain? At first glaced i thought it was some white mould growing and took a photo. I opened the fridge and not sure when it was last cleaned. Jug of cold water i would not contemplate to drink. Nowadays most places offer complimentary sealed bottled water. Shouldn't the microwave be conveniently placed on the benchtop for guest use? Found the microwave underneath the cupboard which meant you will need to carry it out yourself and place on benchtop to use and when finish unplug and replace..theres a notice to say to replace things where you found them or incur extra charge. I took a look at the balcony and saw the floor had several large spots of beverage stains covered in dust. It does not appear this area gets cleaned. No, i would not return to stay nor recommend due to our 1 night experience
Stayed 1 night in Jul 2025